Low lighting levels in the room were made worse by dark green paint color. Minimal electrical outlets made charging a challenge. Somewhat difficult to check in using electronic tablet without staff assistance, and electronic tablet check out did not function.

Very good location, easy walk to station. Comfortable bed, good shower.

Stayed in September 2023

There is no staff. Check-in requires the guest to enter his/her information into a kiosk in order to receive a key card. The question that stumped us was Nationality. There was no selection for USA, US or other variations of the nationality listed on my passport. Further, the kiosk will not advance the check-in process until each question is answered in turn. Fortunately, a staff member of the cafe knew that US citizens should answer the question as "American". We were not the only ones having this difficulty. The British couple in line behind us had a similar issue. The problem is that with no on-site staff, issues cannot be resolved.

The room was comfortable and quiet.

Stayed in September 2023

awkward online checkin

comfortable, clean, parking, helpful parent hotel’s reception.

Stayed in September 2023

Clean and close to train station

Stayed in September 2023

Arrived in Zurich via train at 11:30. We decided to have lunch nearby before heading to the hotel since check in is at 2pm. We finished early and decided to head to the hotel hoping we could check in a little early (arrived there at around 1:30). We were told we have to wait til 2 to check in. So we sat at the cafe. There is no front desk. Check in is self service but easy enough.

Location and room. It is walking distance from Zurich HB and meeting place for the tour we purchased. We took uber from the train station only to find out it is walking distance. We walked there when we left. The room - even though it was a bit tiny, it worked for my husband and I. It’s actually pretty cute and clean!

Stayed in September 2023

I still prefer people over machines as a general rule and in my particular case the Check-in automaton couldn’t grant me access to my room a bit earlier than Check-in time even though it probably was ready (the Hotel wasn’t full)

The rooms are nicely appointed and functional. However, quite small for two people.

Stayed in September 2023

We asked the lady at the reception if someone can fix the electrical socket. She was rude and said that she will inform. But it was never fixed.

Excellent location. Just a couple of minutes walk from the HBF. Excellent train, tram and bus transportation. Plenty of eating options nearby.

Stayed in August 2023

The hotel's staff isn't onsite and the coffee shop people are responsible (or not) to assist. While the check in is self check in, if you have any other complicated requests you'd have to walk around the block to go to the hotel's other building. It was a challenge getting simple requests met (room did not have an iron+ironing board and it took a while to get it). It was a bit more inconvenient to not have the AC properly working all three days and Zurich gets hot in August so rest was a bit patchy. I booked this place entirely for the rooftop to which we did not have access on any of the 3-4 days I stayed there. It may have rained one day but it could have been opened for an hour or two when it was 100% clear skies and sunny. The staff just can not be bothered. All in all the place has a lot of potential if they could work on customer service a bit.

Location of this place is brilliant as it's close to the central station. The size of the bathroom and the room itself was large and well done. I could also store my luggage safely which was appreciated.

Stayed in August 2023

Clean, coffee & tea facilities, very nice room, toiletries.

Stayed in September 2023

The rooms are tiny, you can hardly open one normal size suitcase

Great location right next to the train station. Comfortable and clean.

Stayed in August 2023

The neighbourhood looks a bit shady as it is next to the train station... But honestly, it isn't.

Great location next to the train station but no noise from the trains. Practical and efficient self check in. Very convenient luggage storage. Extra confortable bed.

Stayed in August 2023

self check-in did not find my reservation

beautiful place / building, rooms & hotel bar

Stayed in August 2023

The check in isn’t the smoothest experience, but it works.

Great decor, nice rooms, comfy beds, clean well equipped bathrooms. Perfect location, not noisy at all.

Stayed in August 2023

The bathroom shower head was broken The room was quite small No reception in josef Main reception in hotel montana

Location was great Service was good

Stayed in August 2023

A bit more space- a fridge

Good location, adequately equipped - small and very compact rooms, just about cooled down - good light and sound blockage . Tea coffee in room - no fridge - which given high temps was sorely missed. Local Coop shop nearby- nice café in downstairs for apero. All automated check in - so cant really say how staff were.

Stayed in July 2023

The shower head was broken, limited staff help, very hot and stuffy in the room.

Location, vibe, big beds

Stayed in August 2023

No receptionist, there was at the other hotel but it felt a little weird there was no one here. A little bit to hot in the room.

Great location, clean. Nice hotel room

Stayed in August 2023

No staff present on arrival or during check out.

Great location, convenient from train station.

Stayed in August 2023

Rooms were on the smaller side - ok for one or two nights though

Fantastic location, clean and modern rooms

Stayed in August 2023

No staff anywhere so can’t rate that appropriately. Self check in and out. Rooms are tiny with one side of the bed against the wall. Room not very clean with a lot of dust around. no AC.

Reasonably good location, not very noisy

Stayed in August 2023

The room size it was very very small, good if you are not using the room for anything other than sleeping and showering in

Bed was extremely comfortable and the room was extremely clean

Stayed in August 2023

Terrasse closed.

Hotel style. Location. Bed. Room was large. Excellent sound proofing - as right next to train tracks.

Stayed in August 2023

No hotplate to cook in the room as advertised

Size of the room, location (close to main train station), shower, AC and fans provided in the rooms

Stayed in August 2023

Plug sockets/ electric charging points in the room didn’t work

Friendly staff, stylish accommodation

Stayed in August 2023

The room was nice and air conditioning was great. Very quiet. Liked the self checking in and out

Stayed in July 2023