Comfortable and modern rooms

Stayed in August 2023

Dirty, disgusting room with hair on floors. I was offered to change rooms and the second one was also dirty in the bathroom.

The size of the room and forniture (kitchen)

Stayed in September 2023

Nothing

Cleanliness, location. Modern look and feel. Excellent gym

Stayed in September 2023

Small rooms. Does not fit the word to suits. We're there for overnight / short duration so no regrets.

Stayed in August 2023

Tv is broken, no any phone in room to contact reception, hv to walk to lobby to get in contact

Stayed in August 2023

No connect with hotel staff. No room service. Complete cut off from the rest of thevworld.

Location near the airport and the airport shuttle bus.

Stayed in August 2023

In my opinion Contactless Check-in and Check-out loses the “hospitality welcome” from the reception staff, your first impression of the hotel. I spoke with a member of staff at the reception desk when we were leaving the next day and informed them that the cleanliness of the room was not 100% and that we had two visits from house keeping, one at 8.15am asking when were we checking out and again at 10.45am. We had informed the housekeeping staff member we would be leaving at approx 11.00am, after her first enquiry. I’m sure this was an unlucky experience for us because the receptionist seemed quite surprised. She assured me she would address it with house keeping. Bed was not extra large as advertised and wasn’t as comfortable as you’d expect in a hotel.

We selected the hotel based on its location. We were attending a local event.

Stayed in August 2023

Working from the lobby

Stayed in August 2023

The AC was shockingly weak. I had to take a cold shower to cool down and then slept with no covers on. And I still woke up overheated. It was also hot in the common area. The manager on duty told me he had had lots of complaints because of the heatwave, but that the AC was set centrally and there was nothing he could do to increase the cold air. Unacceptable. There was no bottled water in the fridge in the lobby, only soda. It had probably all been taken by other overheated, dehydrated guests. There were no visible directions in the guest room and the tech made it a bit complicated. I never did figure out all the lights. My colleague didn't figure out the wifi and the room lock - the one little button felt a bit scarily minimal - although I suspect it is safer than the usual hotel room locks.

The room was clean and functional. The common areas were comfortable and modern. The two staff members on duty were very helpful and friendly. It felt safe.

Stayed in August 2023

One room didn’t have body wash or conditioner. The other room no shampoo or conditioner. When I requested for clean towels the 2 day, I had to carry all towels for both room plus all missing shampoos and conditioners myself. It was heavy and I was very disappointed that no one offered to bring it up !! We also had one of cleaners banging at our door at 8:00 AM that what time we will check out ! We fairly paid a lot for two rooms for two nights but had the worse stay !! Very disappointed 😔

Rooms were clean

Stayed in August 2023

The spoons were completely dirty. It was obvious that they have been used by the previous guest. They didn’t have a bar as they announced in the list of services. The mattress was the worst. The staff didn’t know how to answer to these. The worst!

Nothing

Stayed in August 2023

The breakfast value is the worst I have experienced. There was barely any food. The "hot" food was cold. The staff were rude. It was very expensive. A fire alarm went off in the middle of the night. Normally this wouldn't bother me too much - these things happen. In this case, they have signs in the elevator telling people to open windows when cooking and close the bathroom door when showering. After further research, it seems like this is a common problem. They also claimed to have air conditioning. There is a control in the room - but it is not real AC. We set it to 15 celsius and it was still hot. You could hear a light fan on, but it was not AC coming out of it.

It was nice to have a small kitchenette and the bathroom was really nice. Other than that, I do not have anything good to say about this location.

Stayed in August 2023

The air conditioning system did not work. Room cleaning is not daily, but this is not made clear on the website. On booking it is stated “option to opt-out of daily room cleaning" but once you arrive you discover that actually the housekeeping service is provided only once a week and any extra cleaning has to be paid for.

Nothing.

Stayed in August 2023

A bit far from the city but close to the airport

The room was amazing! Clean, complete kitchen, bathroom is big and super clean, nice ambiance. The hotel itself is modern and beautiful, the staff are helpful and friendly, just couple of minutes walk to the tram, love it!

Stayed in August 2023

We liked everything about it .

Very helpful staff, very clean and good location, easy access to go to central .

Stayed in August 2023

The hotel was very disappointing they only offer one type of room which is double bed( not great for families), they clean the room once a week, the service was bad they only offer self check in and check out, the breakfast doesn’t have many options, the hotel is far from the center 15-20 min by car, the hotel offers parking 35 CHF a night , it doesn’t count as a hotel it’s more like a studio apartment , the only postive thing was that they have a washing machines for a price of 3 CHF a use

Stayed in August 2023

Need to self check-in but need to ask staff for wifi password; Sound proof was not good enough; Not much lighting in the room; No weight training equipment at the gym

Very clean and new place

Stayed in August 2023

The male staff behaviour was very rude and unpleasant. Staff should be trained from some train g centre for customer service.

Stayed in August 2023

Staff and staff. My job is a tour manager. When you reserved a 4 * hotel, with the name Raddison in Zurich what do you expect ? No one at the reception . You see from the entrance a lady or a gentleman sitting in the office and not even standing up at the first moment to welcome following by the check in procedure. So actually u need to do self check in with four cold screen type manually your personal data , rejected several times. I came alone and the system kept asked me second person details. Staff was next to me telling me just input incorrect information for the second person. Is that correct? Such high temperature and finally spent 30 minutes to check in, a gentleman in the office came out , tried to explain the new way of Raddison suite. I as a guest of Raddison, I sincerely express my feeling with the only 2 people on the lobby, Would you like to step into a 4 stars hotel with 4 pc and 0 staff at the lobby give you a warm welcome , actually I felt the management want to manage the hotel the way ‘ 0 contact’ during the period of covid 19. Suddenly staff tell me if I am not happy I don’t have to stay. This is hotel Raddison give the training to the staff, did I mention I don’t want to stay, staff not even try to listen the costumer feed back. I really want yo see if there is a supervisor next to him, and see how easy to refuse business. I believe if you book the second time you know better how it is working. Room are fine if you want to save the cost. And reduce the manpower, Fine. Please watch out the staff working in the front line. At least respect the feedback of your guest. Not just telling me to go which was not even mention from me .

the price I found last minute and great to have a new 4 * property near by tram stop for city and airport

Stayed in July 2023

Can't think of any complaints, honestly. Just a wonderful stay and looking forward to coming back.

Absolutely fantastic stay at Radisson. Had requested a quiet room and was assigned a room on the fifth floor, with no neighbours. Super friendly professional front desk staff. Easy access from the Zurich airport and to city centre. Easily one of my favourite hotel in Zurich. My go-to hotel when I'm in Zurich! Thank you, Radisson!

Stayed in July 2023

Parking is too expensive

Hotel is 10 stars, I feel so good all the time.

Stayed in July 2023

pathetic small rooms.. so cramped and uncomfortable unbelievably small. very disappointed

NOTHING.

Stayed in June 2023

there is a self-service check-in, which did not work for me and took very long to get my room. the bed in the room is not accessible for 2 persons and the room is very small. there is nobody in this hotel - no service - how can such self-service hotel be a four star.

Stayed in July 2023

There really was not much to not like. Except the aircon, it seems to not be working? Zurich is warmer during the summer and even after setting it at 18 degrees, we could not feel the aircon at all. So much so that we had to open the windows as it was cooler outside (though it's warm during the day)

It was SOOOO clean and well-kept. 2 major supermarkets were within 3 mins walking distance and it was so easy to get around cause of how near the stations were (via tram and bus). Check in and out was hassle-free and seamless. Breakfast was a limited spread for us (cause we're muslims) BUT food was great! There even was a rooftop terrace to just chill. We also love the fact that it's like 15mins from central of Zurich, away from the hustle and bustle.

Stayed in July 2023

The AC is non-functioning, and the rooms are quite stuffy and warm as a consequence at least in the summer. In addition, the bathroom doors unexpectedly swing closed after you open them, which (if you’re like me) can give you a nosebleed and headache.

good location on the tram from Zurich airport with direct access to the airport and train station via tram.

Stayed in July 2023