Rheingasse 12, Old Town Kleinbasel, 4058 Basel, Switzerland
#23 of 66 hotels in Basel
Guests' ChoiceBased on 313 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.5
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 April 2025
Patricia
SwitzerlandEnjoyed staying here, it was very practical having the tramway direct to where I was going during my stay.
Stayed in March 2025
Reviewed: 31 March 2025
Tony
United StatesPerfect location. Terrific staff. Only negative was the very loud squeaky floor in the room.
Stayed in March 2025
Reviewed: 30 March 2025
Grace
United StatesComing from US, need a converter to use electric plugs. Fortunately my friend had one.
Great location. Close to bridge and trolley lines. We got upgraded to a balcony room with view of the Rhine and promenade below.
Stayed in March 2025
Reviewed: 30 March 2025
Anastasiia
United KingdomGreat stay - the mattress was comfy, the breakfast was very tasty, and the location is right in the city centre.
Stayed in February 2025
Reviewed: 17 March 2025
Iman
OmanKrafft Basel felt like home! I was so comfortable. The sun refused to come out for long but the view from my room and the restaurant was spectacular! I would definitely have my event in that cozy restaurant! The umbrella ☔️ was high quality! I was so happy! I'm using all the post cards 🇨🇭🍫
Stayed in March 2025
Reviewed: 16 March 2025
Es
United KingdomThe room was well organised, quiet and with a great view on the city and the river. Breakfast was good and so the location.
Stayed in January 2025
Reviewed: 2 March 2025
Csilla
United StatesLoved everything
Close to everything. Very clean. Best bed I have ever had in an European hotel. Great sparkling water, tap water and tea available on each floor
Stayed in March 2025
Reviewed: 17 February 2025
Natalie
United KingdomExcellent all round
Stayed in January 2025
Reviewed: 16 February 2025
Michal
Czech RepublicExtremely friendly personnel. Beautiful clean place!
Stayed in February 2025
Reviewed: 16 February 2025
Kate
United KingdomNothing.
Great staff, great room, great breakfast, great location.
Stayed in February 2025
Reviewed: 7 February 2025
Niall
United KingdomNot one thing
What was not to like. Excellent location on the banks of the Rhein. Great communication beforehand, which made getting to the hotel to from the airport very easy. Staff were all super friendly and couldn't help enough with any issues or questions. Room clean, tidy, comfortable and more than adequate. Breakfast to die for 😍 everything from cereals, fruits, juices, breads, cold meats, cheeses, sausages, hummus, salad, eggs (fantastic egg scrambling machine) and even make your own waffles. Basel was a beautiful city. Interesting to see, everyone very friendly. Eating out was great too. Would thoroughly recommend a trip to Basel and definitely stay at the Krafft Basel Hotel. You will not be disappointed.
Stayed in February 2025
Reviewed: 13 January 2025
Eduardus
NetherlandsThe neighborhood can be a bit noisy at night due to cafés nextdoor.
Great hotel, wonderful staff, comfortable rooms, great breakfast.
Stayed in January 2025
Reviewed: 6 January 2025
Vicky
United KingdomGood location. Lovely staff. Good food. Comfortable rooms.
Stayed in January 2025
Reviewed: 5 January 2025
Falzone
United StatesConstruction equipment blocking view
Location perfect, staff was friendly and helpful.
Stayed in January 2025
Reviewed: 30 December 2024
Janine
New ZealandThe housekeeping let them down. And not a lot of light in the room.
We had suite with balcony. Loved the view and outstanding location.
Stayed in December 2024
Reviewed: 25 December 2024
Jenny
AustraliaAll the receptionists and other staff were very helpful and knowledgeable. Breakfast, while expensive, was good. The amenities were good and there was freely available tea, coffee, water. We would stay there again.
Stayed in December 2024
Reviewed: 25 December 2024
Gökçe
TurkeyI have to tell that everything was nice But I appreciate Anna (at the reception) for all the helpfulness and friendly attitude and cheerfulness💯
Stayed in December 2024
Reviewed: 24 December 2024
Anca
Switzerlandcan’t think of anything
the building is stunning - architecture, interior design and the entire spirit it embodies. my favorite element was the living room downstairs with a fireplace
Stayed in December 2024
Reviewed: 24 December 2024
Alexander
United Statesno coffee maker in the room
room was great, location was superb, breakfast was good
Stayed in December 2024
Reviewed: 24 December 2024
Melody
United StatesI cant imagine how they would improve in any area.
Staff was very courteous and welcoming. Rooms were very comfortable. Breakfast buffet was varied and plentiful. Location to city was easily walkable. Rooms over looked a Christmas Market in one side of the building and a lrge river walk on the other side of the building.
Stayed in December 2024
Reviewed: 18 December 2024
Martha
GreeceWe were delighted with the friendly and accommodating staff and the overall quality of the accommodations. However, while retaining some old-world glamour is charming, the rooms' soundproofing could definitely use some improvement.
The hotel is in a prime location, offering stunning views of the Rhine River and easy access to the charming old town. Guests will find that all major attractions, shops, and restaurants are conveniently within walking distance, making it an ideal base for exploring the area. Breakfast here is excellent, with a wide selection available for several hours, overlooking the Rhine, and the option to dine in the evening adds to the experience. We particularly enjoyed the cosy sitting room next to the reception. It’s beautifully decorated and serves as an excellent spot for meetings and discussions, blending comfort with convenience.
Stayed in December 2024
Reviewed: 14 December 2024
Kathy
United StatesThere was no mention in the property description of major street construction going on outside of front door as well as drinking/eating Christmas Market on the hotel street that went on nightly well into the wee hours.
Great location for walking or accessing the free transportation around the city. Staff were very friendly and helpful.
Stayed in December 2024
Reviewed: 13 December 2024
Emine
TurkeyThe view from the balcony was awesome. Very comfortable rooms and delicious breakfast.
Stayed in December 2024
Reviewed: 13 December 2024
Petro
South AfricaWe arrived quite late after a long travel and the warm welcome and upgrade to a junior suite was highly appreciated. Good breskfast. Thank you
Stayed in December 2024
Las Vegas, USA
Surrey, Canada
Nice, France
Piriápolis, Uruguay
Chandīgarh, India
Lisbon, Portugal
Neos Marmaras, Greece
Pisa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content