No remote control for TV, no blinds and no kettle in kitchenette

Location, friendly cleaner staff

Stayed in March 2025

No battery on remote for tv

Accessible to everything

Stayed in March 2025

There was no heating, electricity or WiFi. I had to shower twice to keep myself warm as much as possible and obviously I had to use the flashlight on my phone. I sent a few messages to the owner listing all the issues, got a response at 9pm asking if I have resolved the issues. When I replied to that message all I got was “we will report it to the maintenance and we are sorry for the inconvenience”. After we discovered we had electricity in the living room, we plugged in the heater and we almost got electrocuted, there were sparks and smell, obviously the heater is very old probably 15-20 years old. I got really frustrated with the whole situation and the fact that the owner did not want to help us at all, we were just left in the dark in an unbearable cold and dirty apartment. I could not wait to leave ASAP. I have never had to report a staying to booking, but I would not recommend this place to my enemies.

Stayed in March 2025

Great location 👌 Very clean Good value for money 💰

Stayed in March 2025

The room was small. The kitchen was basically equipped.

The location is great. The place was clean and there was a kitchen inside the room.

Stayed in March 2025

Smells strange , the bed has seen better days and it’s falling apart. Air quality is terrible and most of the amenities are outdated. This was not a place to stay longer than a desperate night stay if you’re really stuck

Close to trams and buses

Stayed in February 2025

Smoky smell in the room, very hot and too loud outside to open the window for fresh air. No kettle to make hot water for tee

Price is very good for Zürich

Stayed in February 2025

Following the first instructions was at first difficult but got easy

The Facility was very clean

Stayed in February 2025

very small rooms very cold in the room also no utensils not even a single glass no comment

Stayed in February 2025

According to the law on consumer protection, if the service you provide does not correspond to the previously agreed agreement, and it does not correspond, because the photos that are posted on your website booking. are completely different from what we received. It's not about the kitchen at all. But the fact is that the room is completely different and the appearance and quality of the room than the one that was stated in the picture, when booking. We do not accept this service, we refuse it. And therefore we demand full compensation for the cost of the services provided by you, According to the law on consumer protection. I want to send you current photos from a real room and those that are on the site.

we didn't stay there because the room didn't match the room we paid for, it looked gloomy, cheap, dark and terribly cold in the room, it's not heated. When we asked to change the room, they refused and hung up on us, and blocked our email in the mail. We had to leave and look for a new hotel that night.

Stayed in February 2025

No one to set key safe. Waited hour after check in time. Noticed people doing it the next day too. Went out as you do and my keys would not let me into the building. Contacted them, no reply. After hour on the street was able to be let in by another Tennant. Contacted them again. Got an answer at 6.30 the next morning. There was no washing soap or scourers so who knows how long since dishes cleaned.

Nothing

Stayed in February 2025

We couldn’t went inside the apartment 30 minutes we where outside on the cold because the key machine didn’t work and we had to call the stuff to fix things… And there is no heating,no hot water and the hairdryer didn’t work also.

The location was okay

Stayed in February 2025

No bin in the room

Good location

Stayed in January 2025

No charging ports Self check in was hard

Stayed in January 2025

There was no heating, lights in 2 rooms or the fridge working when we arrived. After we contacted the property we were just told to email them, then later told to check the fuse box ourselves. The lighting started to work but the heating remained off the entire time. Parking. The listing states parking is available and when I messaged them they replied saying I needed to email them to book parking. Which I did. But received no reply. When we were nearing the property we called to enquire about the parking situation only to be told that they never received the email. I emailed them again whilst on the phone and eventually they told me they’d email me and I should reply to it. This happened, however we received no confirmation email therefore called them again. We were told the parking space was directly behind the apartment building and we should park in bay 4. However, when we arrived we assessed the parking area and there were no numbers anywhere, not on the floor or wall like we had experienced at other hotels and apartments on our trip. Therefore we chose to park in the most logical place, in front of the sign that had the apartment’s information on. The next day we woke up ready to explore Zurich, only to discover an email sent at 1:30am from the company saying a car had been towed from their car park and was it ours. My boyfriend went to check and saw it was ours. I replied to their email, but never received a response. We immediately contacted booking (for the second time as we’d reported the insufficient facilities the night before). They contacted the company and currently trying to get us a refund and resolve the situation. We had to call the police to find out where the car was, which lead us to a residential building and not the car. We had to ask a stranger to help us and eventually met someone from the tow company who showed us the car. Despite multiple calls to booking.

Nothing.

Stayed in January 2025

Bad customer service, odor in the bathroom and no hot water.

Location

Stayed in January 2025

Very bad in condition. The heating system does not work and no toilet paper in the washroom.The blanket was not sufficient.

Nothing.

Stayed in January 2025

It didn’t had a bathroom bin

Cozy with kitchen and pans etc.

Stayed in January 2025

No

Place feel like cozy

Stayed in December 2024

It doesn’t have European charging ports only this wish they had a big TV also and it didn’t work. It’s very overpriced for whatyou get

Stayed in January 2025

The staff need to supply shower gels daily I ran out of them and also do more cleaning my room was cleaned only once out of 7 nights they don't speak English or deutsch no good communication. Tv never worked

Location was amazing and clean room check in was easy too great price good value for money

Stayed in December 2024

Not far from city center

The room I stayed in left a very negative impression due to the terrible service. Firstly, there wasn’t even a wardrobe to hang clothes, so everything had to be left either on the floor or on a single old chair that looked like it was ready to be thrown away. All the furniture, including the bed, was in such a bad condition that it seemed like it belonged in a junkyard. The mattress on the bed was sagging, and the pillows were of such poor quality (made of cotton stuffing) that sleeping on them was impossible. As a result, I had to use a blanket as a makeshift pillow just to get through the night. The bathroom was equally disappointing: water from the shower spilled directly onto the floor, requiring constant mopping to prevent it from leaking into the bedroom. The shower curtain did absolutely nothing to stop the water. Additionally, the hairdryer in the room was unusable because its plug didn’t fit any of the sockets. To top it all off, there wasn’t even a single cup or kettle to make tea. Forget about the tea itself—at the very least, basic equipment should have been provided.

Stayed in December 2024

The entrance is very dirty.

The room is neat.

Stayed in December 2024

The toilet Door was always open, you had to make sure that you locked it correctly each time. In the toilet is no air filter which is disappointing One towel was clearly had a make up on it, I saw it once I arrived One of the people on the 4th floor is always somehow in alley or standing on the fourth floor or keeping his door open

I like the location, that everything is near to it. I like the rooms design, I like tv music There a place to iron

Stayed in December 2024

The worst hotel experience of my life – I do not recommend this hotel under any circumstances. The photos on Booking are completely misleading and bear no resemblance to the actual conditions of this hotel. From the moment I arrived, I was shocked by the state of the room. The bathroom was especially appalling—the drain emitted such a foul smell that it not only made me cough but also made me want to vomit. With the cold weather, it was already unbearable, and I can't imagine how awful it would be in the summer. The sink was broken, water was leaking everywhere, making it impossible to use, and it took several days for maintenance to arrive. When they did come, the problem was poorly fixed. The cleanliness was absolutely disgusting. The entire room was filthy, and the lack of hygiene was so bad that I felt repulsed by the idea of touching anything. The shower curtain was covered in mold and stains that appeared to have been there for months, if not years. It was clear that no real cleaning or maintenance had been done in a long time. On top of that, the room was extremely noisy. Not only could I hear the traffic and trams from the street, but I could also hear every sound coming from other rooms, making sleep impossible. The atmosphere at the hotel was worse than the conditions. The place seemed to attract people using drugs like cocaine and marijuana. I was disturbed to find people smoking marijuana or using cocaine at 4 a.m. And when I asked them to quiet down, they invited me to join them. This was completely inappropriate and created a sense of insecurity. Also you could hear people screaming, having fights and things like that. And not one day, but the major part of the days. The hotel had a persistent smell of cigarette smoke, with cigarette butts scattered on the floor,. Customer service was non-existent. You can phone 20 times and nobody answers. What if you loose the keys?, or you have any problem to solve? then what?, this hotel doesn t care a bit.

Nothing

Stayed in November 2024