The room smelt of cigarettes, no air conditioning or ventilation/fan, If you wanted the windows open, there was only 1 curtain to cover half the window which made the outside light shine in whilst you were sleeping. Very poor customer service, didn't respond to emails or messages, no front reception on site. They tried to get into my room at 10.30, half an hour before checkout. Would not recommend this accomodation

Location was good

Stayed in August 2023

The trash bean was literally next to the one and only window of the room The mattress was really bad Dirty walls and bed sheets The room was nothing like the pictures

Stayed in July 2023

The room did not resemble the pictures on booking.com, It was hot, no ventilation unless you opened the window and the door. The room faced the main busy road, even though we requested a quiet room at time of booking. So hard to sleep at night with party noises, trams and traffic going on all night. Not even a glass supplied to drink water, floor was dirty, tv did not work unless you unplugged the fridge, no other power point in the room and the linen was old and felt unclean, the duvet was stained. Would not recommend staying here at all.

it was moderately clean.

Stayed in July 2023

No airconditioning,hot

Clean

Stayed in July 2023

It has a very good location.

Stayed in July 2023

location, a bit far from city center

clean, simple, cheap

Stayed in July 2023

No lock on windows so not great for families if on 5th or 6th floor.

Easy check in after 2pm. Just got sent a code and collected key. Room was comfortable. Lift to rake you up. Shower worked great. Shops in the area and near the tram stops

Stayed in July 2023

The double bed in the studio apartment was 2 singles put together and the beds kept separating. Very very noisy all night from the cars and trams. No air conditioning

It’s cute and small, has all the basics you need.

Stayed in July 2023

No point of contact. Facilities are not good especially bathroom sink is disgusting. Bed was shrunk in th middle caused severe backpain. If possible refund my money back to show some loyalty.

Waste of money

Stayed in June 2023

No pot to cook and utensils to boil water

Stayed in June 2023

Kitchen space

The apartment was too good 👍👍

Stayed in June 2023

Very dirty place, stinks from cigarette smoke, shower was broken and cables sticking out of walls everywhere. The room was unbearably hot when I arrived. The room is right next to the main street on ground level. Open the window and you get nonstop cars noise and pedestrians looking right into your room from 4 meters distance. Good luck sleeping like this. I booked this room for two nights, but left in the first night. With the heat it and no fan or air conditioning, no privacy, it was worse than a prison cell.

Close to public transportation and grocerie store.

Stayed in June 2023

it saya no smoking but in the whole of Zurich, this was the place that stank of smoke, especially in the bathroom!

location

Stayed in June 2023

Horrible Stay at Swiss Star Marc Aurel with Unwanted Intruder Our experience at Swiss Star Marc Aurel was alarmingly distressing. We were greeted by a room that looked like a post-apocalyptic scene - broken lamp, dirty dishes, discarded clothes and sheets, a disturbing stained note, and shockingly, apparent bondage ropes. The room reeked of cigarette smoke. After alerting customer support, we were relocated to another room. Though they were courteous, the new room was only marginally better, with a persistent unpleasant smell and a dysfunctional shower door. Adding to our unease, someone had accessed our original room and disturbed the belongings, evident from the property management's photographs, pointing to dubious security. With bed bugs to top it off, our stay at Swiss Star Marc Aurel was extremely disappointing. I advise others to avoid this property until substantial improvements occur.

Stayed in May 2023

Good location, comfortable place.

Stayed in May 2023

There wasn't Reception and housekeeping Broken bathroom, electric switches and tv

Balcony

Stayed in May 2023

it’s old, bed is uncomfortable. check in from 14:00, but the person who supposed to change the keys for self check in came at 14:03, at 14:10 I had my keys. it’s not difficult to come 10min earlier, especially when it’s wall of rain outside, to not to make people wait outside saying “2 minutes, 2 minutes”.

location

Stayed in May 2023

It was our worst hotel experience ever. The room was very dirty. There was no soap in the toilet. There was an unbelievably bad smell in the room. Despite the bad weather, we had to sleep with the window open because of the bad smell. We informed the hotel about the situation. But no one contacted us. We never, ever recommend this hotel.

Stayed in May 2023

clean

Stayed in May 2023

Once i checked in i notice incredible smoking smell. My girlfriend is asthmatic what make our night a nightmare! The only reson we stayed was the fact that it was late and everything else was very expensive! I call them right after and they said that they are fully booked and that they have no other option than maybe refund us! I sent them an email but no one responded! Horrible experience, waiting fowrad for you respond! Thanks.

Nothing!

Stayed in May 2023

The property had a strong pungent smell, like it hadn’t been cleaned in weeks. This smell gave me a sinus migraine that took me three days to recover from. it was impossible to call anyone for assistance to have the room cleaned as the call center line just rang with no response. the property really needs proper cleaning, the stay was unbearable.

accessible in terms of public transport

Stayed in April 2023

The wifi was not working. TV was not working. Lots of noise was done by the cleaning ladies who were cleaning other rooms at 7 in the morning and talking loudly.

Room and bathroom were clean enough.

Stayed in February 2023

Service

Location

Stayed in April 2023

Support

Location

Stayed in April 2023

Not clean, smelling bad inside of the room, all over impression was poor.

Location

Stayed in April 2023