Poor customer service, poor location and crowded with bus tours.

Rooms were clean.

Stayed in May 2023

Rooms are really warm and no good ventilation

The area around the hotel is getting nicer shops and facilities. Its a good and solid place to stay, clean, quiet and good looking interior design

Stayed in March 2023

Arrived to the hotel knowing that it's location would not be the best. Was surprised that the decor actually matched the marketed photos. So far so good. However, at the check-in I was given a type of liability form to be signed (see the attached photo). This was an A4 size paper full of small print text. As this is unusual for a hotel check-in in Switzerland I started to read through it before signing it. The woman serving me however  interrupted me saying we only need a signature. I then told her I will read it through and then sign it. Her colleague (a seemingly unpleasant man with short dark hair and glasses) then interrupted us telling me that he will explain the form to me and then with a really condescending tone started to cross  things off individually and for example  explain to me what my name is. I then interrupted him by saying I do not need him to explain it, I simply want to read through it.  He then told me something like "we only want to help _nice_ guests but you sure do not need it" to which I replied "you do not need to talk to me like that" (as I obviously did understand the hidden insult). I must say that I am well able to read multiple languages and also work in customer service myself + treat contractual documents on a daily basis. If both of your employees would have left me in peace for a minute, no time would have been wasted and the stay could have been noted better. As I did not insult the man and also told him I do not want any trouble and simply want to read what I am signing, I then proceeded to continue reading it. Meanwhile I had to hear this man continue to complain to the colleague, sigh and show emotions that surely should have been saved for the back office. As a side note there also weren't more than 2 customers behind me.  I then signed the document, took a photo and asked the woman colleague if we booked breakfast  and wished her a nice evening.

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Stayed in February 2023

no electric kettle for tea or hot water

location clean nice rooms

Stayed in February 2023

The WiFi didn’t work for us though. (as we have unlimited data plan, didn’t report this issue to the hotel)

The modern and energetic interior, and the ideal location for road travelers.

Stayed in February 2023

a bit far from city center. there are buses but only until 22:00

nice cool atmosphere in the hotel and cosy room

Stayed in January 2023

Nothing was wrong.

Great hotel, we were skiing at Quatre Valées / Verbier for the weekend, starting from Nendaz. The rooms at Nendaz were all sold or very expensive (more than 200 CHF per night, it's expensive for me, some rooms at Nendaz were more than 500 CHF). So we decided to drive 20 minutes from Haute Nendaz to Sion after our skiing on Saturday and sleep at Moxy, to continue skiing on Sunday at Nendaz. Moxy hotel has a great restaurant in the same building (named: B64) where we ate a great dinner, really brilliant, with modest prices. And we slept at Moxy. Hotel is very clean and modern, quite new, you get a free welcome cocktail (gratuit), wi-fi is fast, room is very clean and you can adjust the heating yourself. Toiletries and great hot/cold water shower, super bathroom. Huge TV that we used as lullaby to put us asleep. Parking was free of charge. All the personnel was great and friendly, they're really relaxed and naturally in good mood. Breakfast was great, with good choice and huge quantities available. All the furniture and else is new and very modern, great music was playing, we were so happy, it was just good vibrations and we will come again. Very silent for sleeping. Good beds.

Stayed in January 2023

wish breakfast was cheaper or included, personal preference.

Staff was 5 star.

Stayed in January 2023

nothing

it was our second stay at the Moxy and everything was great. We like the comfy beds, the room interior design and the reception/food area. The cool Halloween decoration added a special note

Stayed in October 2022

Breakfast was great, staff were so helpful.

Stayed in September 2022

Very cool hotel. innovative interiors and lovely vibes.

Stayed in September 2022

as a recommendation, room, livingroom hanging lamp is too low. my brother hit his head several times. should be hanged higher. he is not even 1.84mts. the sensor light under the bed woke up my mom all night when the other person went several times to the toilet. we have mobile phones to light the way when required. sensor light can’t be controlled nor turned off. not ideal. nice idea but not practical. pls let the bacon crisp more

extremely modern and funky. new hotel, very young and colourful. fun place. with great small „supermarket“ to buy drinks at good prices. great bathroom!!!!!!!!

Stayed in September 2022

half of the ceiling was off, you could see the grey cement, and the pipe sticking out above your head. the shampoo bottle was stuck and not working impossible to take a proper shower staff was great- but the loud music at the entrance makes the conversation at the réception difficult

near the city

Stayed in August 2022

We came to surf at Alaia Bay. Great locations! Only a 6 minutes drive from there.

Stayed in August 2022

The bathroom was not cleaned properly unfortunately, lots of hair in the shower and shampoo bottles not filled made the room feel „used“. The air conditioning did not work and we woke up to 35 degree heat while the temperature in the air conditioner still showed 19.5 degrees. Upon arrival the hotel staff was looking at their phones and it took them quite a while to notice we had arrived to reception. But the worst of all was the breakfast setup. All food is gathered in one tiny corner, the guests do not fit there nor the staff to fill out empty trades. Lines are long and you cannot even pick a single croissant easily. Please change this asap, it can ruin anyone‘s morning!

Nice terrace and views to the mountain, good location to visit other places.

Stayed in August 2022

the AC was not working properly- had to sleep in 29 degrees at the room !!! had to change a room at 2am in the morning The stuff didn't seem to care at check out

welcome drink

Stayed in August 2022

L’absence d’implication du personnel

Stayed in August 2022

Room was a bit hot during summer but I guess that will be an issue everywhere in Switzerland.

Brand new rooms and facilities, nicely decorated. The staff is super friendly and helpful.

Stayed in July 2022

No remarks.

We discovered Moxy during our last stay in April and we love the concept. The personnel is very friendly and the location is perfect for the purpose of our stay. Rooms are cleaned daily, cleaning personnel discrete and efficiënt (they also deserve a good feedback) and size of the room is enough for us.

Stayed in July 2022

the air condition in the room, it was a little warm

everything. hard working staff, good location, great vibe

Stayed in July 2022

it’s aesthetically pleasing and the location is amazing

Stayed in July 2022

Construction works going on Overpriced and should have included breakfast at that rate Room stated superior but was very basic Decor is quite cheap and price point is too high Far out of town No shuttle from town to hotel

Clean and comfortable

Stayed in June 2022

New hotel with great design, functional and fancy furniture and comfortable bed. Rooms are efficiently furnitured, not too much space, but enough for me. Breakfast was great: scrambled eggs, bacon, oats, cornflakes, fresh fruit, jogurt etc. 25 minutes walking distance from Sion city center.

Stayed in April 2022

The location was not easy to reach by waking from Sion And in the beginning of the stay we got a “voucher” for a drink at the bar - but even though we booked for two, we only got one voucher for one person.

The room was nice and comfortable

Stayed in December 2023