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Reviews of Hotel Münzgasse - Self Check-in 2 stars

Muenzgasse 4, 6003 Luzern, Switzerland

#44 of 77 hotels in Luzern

Guests' Choice

Review score

Based on 1063 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    8.3

  • Value for money

    8.3

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 25 April 2025

    9.0
    Amazing place to stay in Luzerne, cozy and great location
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - Minor complaint going against most of the reviews is that the self-checkin was not very smooth, a lot of information was asked and at the end the machine had some issues and didn't print the room card key. Luckily it was not late and was able to call their whastapp hotline and someone came and gave us the cards in person. In short, check-in process makes sense and it is indeed very easy but imagining that we would've arrived late night and tired, I would probably would have rated differently as the last thing I want is to have check-in issues without no one to physically help you unless you call a numbee.

    - Location was great, a little bit loud sometimes but it was Easter and weekend so I can imagine people were happy to get some drinks and get loud - Apartment is renovated and looks very clean and tidy, spacious enough to feel very comfortable

    Stayed in April 2025

  • Reviewed: 8 April 2025

    9.0
    Good option on the affordable end of the spectrum in Luzern.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights

    There was really no one to ask about anything or get tips on good local things to do or see which was a minor drawback. Also they were painting or otherwise doing maintenance to some units which made the hallway a bit smelly, but it didn't enter the room.

    The location was terrific, close to everything. We arrived by train late at night and easily found it. The self checkin at the machine worked fine.

    Stayed in February 2025

  • Reviewed: 7 April 2025

    8.0
    nice
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights

    Though they provide a water kettle and a fridge, no cutlery and no plates/cups were provided, which makes having the kettle and the fridge a bit useless. It is not realistic to expect the guests to bring such items with them on a trip in what is thought to be a "hotel" like facility. Also a complementary tea and sugar packs we would have been appreciated.

    The location and the room were perfect. I loved the style and design of the room, the bed was confortable and the room was quite clean.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean Facile access

    Stayed in April 2025

  • Reviewed: 16 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A easier to find hotel. Sign could be out outside. Clearer instructions of what to do when checking in could be supplied. Filling all of the personal information when checking in is a pain and couod have all be done in advance online. Check-in instrcutions were difficult to find in multitude of emails. Overall the self check-in was quite unpleasant compared to self check-ins I had to do elsewhere.

    Stayed in March 2025

  • Reviewed: 19 February 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A little cold.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    8.0
    We had a great stay
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We had a kettle provided but no mugs to use. It would also be nice to provide a couple of tea bags or coffees.

    The room was well decorated and felt very newly done. Bathroom was lovely, bed was very comfortable. The bottle of water and small chocolates was a nice touch.

    Stayed in February 2025

  • Reviewed: 14 February 2025

    9.0
    Lovely little apartment in a fantastic location
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no microwave

    The location was fantastic. It was cute and clean

    Stayed in February 2025

  • Reviewed: 12 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The building and not every thing provided in the room such coffee or toothpaste

    The room very clean and modern

    Stayed in February 2025

  • Reviewed: 26 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No one to help if u have any question.

    Location very good, convenient , small but comfy

    Stayed in November 2024

  • Reviewed: 19 January 2025

    8.0
    Good value for money
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We got woken up several times during the night by people across the street who were wheeling something loudly over the small cobbles outside our window. No idea if this is a regular occurrence or if we just got unlucky. Obviously no fault of the hotel owner but isn’t great when you’re trying to sleep.

    Location is great, nice clean room.

    Stayed in January 2025

  • Reviewed: 11 January 2025

    8.0
    We enjoyed our stay here and valued the location greatly.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows were soggy (I need a bit more support) and whoever was staying upstairs from us was stomping around all night - very noisy.

    Excellent location close to train and the river. Easy check in/out. Large space in the room with comfortable beds.

    Stayed in January 2025

  • Reviewed: 4 January 2025

    9.0
    Comfortable, clean place, walking distance from the train station. Finding the place and check in had some issues for u
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted via mobile

    Had some trouble checking in however was able to contact someone who helped us. It seemed impossible to watch TV in english - not there to watch TV, but nice to have some background noise. Had some trouble finding the place - its just a door with a label on it. Google Map directions are fine, we were just expecting a bit more signage and therefore didn’t see it the first time we walked in the street.

    Room was clean. Room was spacious. The beds were comfortable. Shower was good. Convenient location - didn’t take long to walk from the train station

    Stayed in January 2025

  • Reviewed: 4 January 2025

    9.0
    Hotel is convenient to get around and we had a wonderful stay!
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s self check in that was easy but no breakfast available at property.

    Location is great and easy accessible to old town. Space is great for our family of 4 with plenty of space. We could easily walk from the main train station to the Hotel.

    Stayed in December 2024

  • Reviewed: 1 January 2025

    9.0
    Enjoyable
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cons: no vent in the shower, no breakfast included option

    Pros: modern, nice design, light up headboard, safe and fridge in room, triple insulated windows, elevator, usb charging ports in wall for people that don’t have Swiss plugs, in the heart of downtown easy to walk anywhere

    Stayed in January 2025

  • Reviewed: 27 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was excellent

    Stayed in November 2024

  • Reviewed: 23 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was great.

    A very cozy and comfortable room where everything was tidy, organized and clean. Although there is no reception, after calling the host the check in and the payment was made really easy. The location is great and very close to all the great sites and the central station. I would strongly suggest it and would stay again!

    Stayed in December 2024

  • Reviewed: 20 December 2024

    9.0
    Excelent location. comfortable modern room.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    Great location near the station. I was surprise with the self check in process. worked well.

    Stayed in December 2024

  • Reviewed: 18 December 2024

    9.0
    Great alternative to mainstream hotel chains
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted via mobile

    Location and room size, early luggage storage

    Stayed in December 2024

  • Reviewed: 14 December 2024

    9.0
    Luzern for weekend, all you need here
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Self check in- small problems with card, but staff helped us really quickly

    Location is fantastic! Room very modern and new

    Stayed in December 2024

  • Reviewed: 14 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and price

    Stayed in December 2024

  • Reviewed: 7 December 2024

    9.0
    Wonderful stay in a truly beautiful city
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Clean Wonderfull location Very easy checkin i

    Stayed in December 2024

  • Reviewed: 7 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    Did not like the self check-in. The computer screen needed to be rebooted before it could be used which resulted in a delay in our checking-in. Once it was corrected, checking in was easy and it remained operational during the remainder of our stay.

    Excellent location in old town. Easy bag drag from the train station and next to several historical buildings/bridges and good eating establishments.

    Stayed in December 2024

  • Reviewed: 28 November 2024

    7.0
    Amazing location
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the toilet/bathroom door is just a glasses, it's so awkward in the toilet you feel like outside are gonna hear everything.

    Perfect location, amazing room decor.

    Stayed in November 2024

Showing 1 – 25

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