No air con so a bit too warm in warm weather

Staff were brilliant, so friendly and helpful, rooms were clean, breakfast was mountainous and delicious

Stayed in September 2023

Loved the location. The room was small but Martin was awesome!

Stayed in September 2023

Missing a fridge

It was very clean, great location. Staff was nice!

Stayed in September 2023

Great location - right in the center of Old Town Lucerne and easy access to some good restaurants. Most major sights are within walking distance.

Stayed in September 2023

We were in the annex with no air conditioning so it got pretty warm. I imagine it would get pretty hot and uncomfortable if it was a hot day.

Great location right next to the river! The annex was spacious yet cosy. Perfect spot in the city.

Stayed in September 2023

There is no air conditioning we stayed when it was 32 degrees and the room was unbearably hot, though there was a portable fan.

The staff were extremely friendly and welcoming. The room was comfortable and reasonably well equipped for its rating and the location is excellent - walkable from the station and concert hall.

Stayed in August 2023

No air conditioner in the room- it was stormy during the night but we had to leave the windows open with the mini fan on to allow some air flow as it was so humid. Don’t think I could stay in the room during summer, but outside of the hotter months it would be fine. There was also a sewerage smell permeating into the room from outside. Unfortunately not much the property could do about it, but worth nothing for those with sensitive noses such as us

Excellent location- could see the bridge from our window. Friendly and helpful staff. Included breakfast was delicious and not tiny as you sometimes expect from included meals. Room very clean and large with a large shower. Useful mini fridge

Stayed in September 2023

No AC made for a hot stay but that’s very normal for hotels in Europe. It was good to have a fan.

Great location. Very clean. Awesome staff. The breakfast is so good!!

Stayed in September 2023

For the rating and what we paid it was fine!

Situated 10 mins walk along river from train station. Pleasant staff on check in desk. Family room quite small. No aircon so it pretty hot but floor fan helped. Room was clean and rated as 2* so can’t complain. Breakfast ok (continental). This was a quick overnight stay so it suited its purpose.

Stayed in September 2023

- There was no storage room for your luggage. You can leave your luggage in the lobby if you like but the hotel cannot be responsible if they are lost so we chose to use the locker (CHF 15) to store our luggage at the train station, which is still pretty convenient. - The breakfast was fine, although I saw staff taking the egg/apple after one guest finished his breakfast (without washing) and put them on the plate for the next guest.

- The location is pretty good. Easy walk to the Chapel Bridge and river. - Staff is very very friendly and they provide hot water if you need any.

Stayed in August 2023

Room was real small and very warm

Location and Staff. Breakfast was very good

Stayed in September 2023

Small room. Odd access to location.

The great location and proximity to shopping and rivet strolling. Near the train station.

Stayed in September 2023

Wish there was a/c, but not a big deal in September. Would like more clarity on how breakfast works with what table and what floor to go to.

The service, the breakfast, the value.

Stayed in September 2023

It would have been great to have been able to make a cup of tea or coffee in our room.

Breakfast was lovely, and when we had to go leave early the packed lunch instead was wonderful. Thanks.

Stayed in September 2023

Breakfast was a little frugal. Mixed service in that the one lady said we couldnt get anymore joghurt but on another day someone else gave us more cold meats

comfortable and clean rooms. Parking close by. Loaction really close to old town and chapel bridge.

Stayed in August 2023

Nothing.

Good location.

Stayed in August 2023

In summer the room got quite hot, especially with the morning sun.

The staff members were amazing!! We booked for two nights but only stayed for one due to a late flight and they refunded us the money for breakfast the next day which was a welcome surprise!

Stayed in July 2023

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Very friendly staff, clean room, location. The room was hot at night since the hotel doesn't have air conditioning, but they give us a little refund for that.

Stayed in August 2023

No air conditioner. The fan is not cool enough. No elevator from 4F to 5F.

Location. Service. Breakfast.

Stayed in August 2023

This is not the hotel's fault - but there is no AC, so be aware if you are booking during the summer.

Really friendly and helpful staff, good location within Lucerne. Good value for the price you pay.

Stayed in August 2023

We happened to be there on very warm weather and with no air con it was near unbearable . Did have fun which helped a bit

The girl on reception was lovely so friendly and helpful . It’s so central it’s right by the river in old town everything on door step The room was clean and bed so comfy

Stayed in August 2023

We stayed in the guest house in the 4th floor suite. The suite itself was great! It was clean, modern, double bed and bunk beds, refrigerator, small sitting area. The location was fantastic and the staff so kind and helpful! My only complaint, and this is completely my fault for not noticing, there was no AC and it was around 90F. There were two nice fans, however, it was still quite hot! It would have been perfect in the fall!

Stayed in August 2023

No fault of the hotel, was just somewhat hot and stuffy.

Great location and very friendly staff. Super helpful and cheerful staff members. Beautiful rooms with modern furniture.

Stayed in August 2023

Nil

Friendly staff, very helpful

Stayed in August 2023

One of our rooms faced the main road. Can get a little noisy in the day. Also, due to a lack of airconditioning, the rooms may get a little warm in the summer months of Aug. But cannot complain about it.

The hotel was very well located close to the train station and old town. Checkin was quick (requested early check in and it was made possible), rooms were a decent size and extremely clean. Staff was very welcoming and the breakfast was good too.

Stayed in August 2023