Very good!

Stayed in April 2025

The Spa is amazing. Great food. Quiet, comfortable, and relaxing. Great view.

Stayed in March 2025

Would be nice if the pool water temperature is higher.

Nice location on top of a hill. With spa facilities.

Stayed in March 2025

Vegan food offer could be better. Also, the water temperature in indoor swimming pool should be higher. Everything else was nice and we are really satisfied with our stay in hotel.

Stayed in December 2024

EVERYTHING.

Stayed in August 2024

Very small and uncomfortable beds Airconditioning had a bad smell

Great Location, great spa, good food !

Stayed in August 2024

The restaurant and pool house menu can be enriched.

The location, the property itself coean and cared, tranquillity and staff

Stayed in August 2024

Nothing

YES

Stayed in July 2024

No time to explore

Stayed in October 2023

The only downside was the view of the room. However, I think you could have booked a better view. I am not sure, though.

The spa and outdoor pool area are very relaxing. Especially in early morning. Since it is big, you have the feeling that you're alone in the complex.

Stayed in October 2023

Quite far from the city center

The restaurant in the garden is simply fabulous

Stayed in July 2023

Now, not everything was perfect of course. The breakfast? Even though it was great, it doesn’t have many choices or variations. Given this is an expensive resort, I was expecting something more. Another thing that bothered me a bit is that when you want to have dinner at your room, they charge you 10 CHF for the room service. That’s quite expensive and probably unnecessary.

This was one of the best stays we had recently. To start, we had a great reception by Giuseppe. He made sure to show us around the property and tell us everything about it. Everyone from the staff was very polite and made our experience even better. Our room wasn’t ready when we arrived, but we got an upgrade to a better room if we would wait a bit longer, which wasn’t a problem for us. The place had the most beautiful view of Colina D’Oro. They have a good underground parking space, that was much needed due to the heat.

Stayed in August 2023

The aircondition in the room had a mind of its own and could not be programmed to a preferable temperature. The beds were comfortable, but there are many hotels with better beds and linnen.

Beautiful location overlooking the mountains of Lugano, The hotel itself was beautiful as well and the Spa very comfortable. The staff in the hotel were super friendly and helpful...and dealt with everything in the most skillfull way. I really miss this beautiful place.

Stayed in August 2023

I think the menu at lunch in the outside area is limited, though very good. Prices however are another story. It is at the end of the day an outside area and 32CHF for two wine spritzers (wine/soda) is frankly crazy. Also the staff are beyond superb BUT Is anyone in management paying attention to their attire? Surely the hotel can be paying for their suits etc? Even the greatest of service can be let down by appearance. If it were my hotel they would be looking like they were ready for a Milan or Paris catwalk.

Pool area is simply superb. Very rare to see a pool area surrounded by green and mountains. Breakfast is very good though freshly squeezed juice would be more in keeping with the overall context of the setting and the wonderful narrative around much of the produce which is grown locally or brought in fresh etc

Stayed in August 2023

Almost nothing.

Everything was fine and as expected. The waterfall shower is marvelous. Breakfast was excellent with lots of choices.

Stayed in July 2023

high quality, clean and very helpful staff

Stayed in June 2023

All good.

Good breakfast. Free electric car charging for the guests.

Stayed in May 2023

the twin beds were tiny and narrow - more for children rather than adults

quiet, great spa

Stayed in May 2023

Too much light in the bedroom as each light switch had a little red, blue or green indicator light....very christmassy but not great for those who like to sleep in the dark.

Beautiful spa area!

Stayed in April 2023

Missing a vegetarian option on the Friday evening restaurant dinner menu (but room service was wonderful). My husband's massage was a little below expectations. As a thought - it would have been lovely to return from our daytrips to a simple afternoon cake/sweet in the common area.

A beautiful experience, end-to-end. We particularly enjoyed the indoor pool & sauna area. The restaurant serves excellent food. The staff were extremely kind and helpful. Can't wait to visit in the summer and enjoy the outdoor pool/facilities as well. Also, delightful walking paths starting right at the hotel. Don't miss the local Grottos!

Stayed in May 2023

The restaurant

The facility

Stayed in May 2023

The breakfast is not great. This is our second stay and we are underwhelmed - we had better breakfast spread/quality in 3-4 star hotels before. There's no quark, cereal selection is poor, no Nutella, coffee is not good at all. The SPA area is open only between 8 am and 8 pm, meaning no late chilling in the jacuzzi. For a 5 star resort I would imagine this should be available 24/7 or at least till 10 pm. As mentioned previously, the lift system is bad, meaning one has to wait very long to use the lift to access the SPA/Restaurant/outdoor swimming pool.

The location of the hotel is so tranquil. Beautiful just after sunrise or sunset. The SPA is amazing, with emotional shower, sauna, turkish sauna, relaxation room, massage area, fitness studio, indoor pool with cold and hot jacuzzis, and outdoor pool with a heated outdoor hot tub (both closed on this occasion, unfortunately). Plenty of towels in SPA area. Tea/water facilities available. Perfect facilities for relaxation. The shower in the room is something every person needs in their life: one feels like a newborn after it. Especially useful when SPA area is closed but one needs to relax after a long day :) We checked in very late (was a very spontaneous decision) and were welcomed in an appropriate manner - the last time we were treated like we didn't belong there (!). We enquired about a late checkout possibility, but were told to ask the next day. After some relaxing spa we did - and were offered to stay longer free of charge as it was Easter weekend. We checked out at 1 (instead of 11), meaning we had 2 more hours to enjoy the SPA area. Very grateful for this accommodation. Robes available in the room. Secure underground parking, free of charge. Complimentary bottles of water in the room and at checkout, a nice touch. Fridge and hairdryer available in the room. Kettle and tea/coffee also.

Stayed in April 2023

Restaurant menu coud be upgraded! Very limited choice!

Perfect place, fantastic staff! Surrounding area is fantastic.

Stayed in September 2022

breakfast could be better

the pool

Stayed in July 2022