very small room, was difficult to find the entrance no view

central location clean room

Stayed in May 2022

Friendly staff, great location, efficient and friendly check in/out, comfortable lounge

Stayed in May 2022

le self checking

location location location moderne rooftop bar

Stayed in May 2022

Breakfast was extremely disappointing, stale bread and only thing that was available was boiled eggs (I asked, they didn't have any other types of eggs), bread (stale), yoghurt, cheese platter and cold cuts.

Staff was extremely nice. Bed was comfortable, a bit on the harder side for those of you who wants to know and water pressure in the shower was superb.

Stayed in May 2022

The breakfast is so limited for the price, could be way more hot options. Doesn't need to be so formal either with the table service - full buffet would be totally fine. The exact location just needs to be made a bit clearer once booked. I had to ask directions.

Super easy check in Staff were fantastic Amazing top floor to chill Room was lovely Over the hotel was immaculately presented Liked the free drink option for not having room cleaned Inclusive travel card is a great

Stayed in May 2022

street side might be noisy, entrance hard to find, 1 big duvet instead of separate ones for couples would be nicer.

24/7 bar, terras, music speakers in the room, stylish decoration, everything in theme, shower, easy checkout, and extremely helpful and friendly staff.

Stayed in May 2022

There is no way to contact the hotel directly. Phone number and message system directs you to a customer centre service, which only works during working hours. The hotel is hidden inside a gallery and it’s not easy to find, no clear signal outside

Brand new hotel, with comfortable beds and stylish design. Staff was very friendly and they offer vouchers for amazing cocktails in exchange of daily cleaning

Stayed in May 2022

The only thing I would add to the room is a kettle for a nice cup of tea when you wake up.

The team was very attentive to all my needs and the welcome was exceptionally warm. The bar-restaurant is very cosy, making it a really nice place to come back to after a long day. The rooms are super clean and nicely set up. I will definitely come back to Ruby!

Stayed in April 2022

Small, not easy to locate , found it due to comments by other travelers. No coffee in the room, we had to leave early and there are no coffee shops around. Add a kettle and coffee and tea and you are good. Hmm did I hear the music on the weekend?

Centrally located, chic decor. Funky. 1 lane away from the lake. Nice toiletries.

Stayed in April 2022

Size of the room

Location and rooftop

Stayed in March 2025

Check in process is horrible, we booked couples and were given single rooms. Check in was flawed, for safety, keys should not have the room numbers written on them. We booked 4 rooms and initially were given 3 in error we had to walk to reception to request more pillows, towels and blankets since there is no way to contact them from the room.

Close to good restaurants, lotions, body wash and shampoo/conditioner are nice

Stayed in February 2025

Avoid Ruby Claire – Zero Hospitality, Terrible Experience I travel frequently for work, and this has been one of the worst hotel experiences I’ve ever had. I mistakenly booked my stay for March instead of February, which I acknowledged. However, instead of offering any reasonable flexibility, the staff told me to contact Booking.com and suggested that if I stayed, I might be able to make a case for a refund. I ended up paying almost £100 extra for the same "Cosy Room"—a misleading name, to say the least. After weeks of back-and-forth emails with the hotel, they refused to find a middle ground. Their response was essentially: "You booked a non-refundable rate, so too bad." Their only suggestion? Give the room to a friend or colleague—completely impractical. This lack of customer care speaks volumes. They are refunding me 10% of the costs ie around £15. On top of this, the stay itself was awful. The room was uncomfortable, with only one working power socket for the most used adaptor, and the location rather bad. The Wi-Fi was terrible, the bed was far from comfortable, and the duvet felt like something from a budget youth hostel. If I had been paying hostel prices, fine—but I wasn’t. It’s clear that the entire Ruby Group has lost the plot when it comes to hospitality. I strongly advise against staying here. Geneva has plenty of great hotels—consider Citizen M or others instead. If I could give this place a negative rating, I would. I normally don’t write reviews like this, but this was by far the most unpleasant stay I’ve ever had. I’ve already warned my colleagues and institutions that frequently host speakers in Geneva to avoid this hotel—and the entire Ruby Group, as others have used one of the other hotels as part of the Ruby Group - Ruby Lotti in places like Hamburg and so on. I would feel terrible if others fell for it.

The shower pressure

Stayed in February 2025

No iron in the room or chance to bring one in Parking is a public multi storey a short walk away No tea / coffee facilities in the rooms Reception is on the 7th floor My room required stairs to get to it (wow room)

This Hotel is in a nice general location. But it’s in the middle of a shopping arcade.

Stayed in February 2025

No where to hang clothes up at all. Staff ok but not the friendliest. When reviewed with hotel stating there was no where to hang clothes up got an email stating I should’ve booked a larger room which I found rude. Never stayed in a room with absolutely no where to hang anything up before no matter the size

Great location, nice hotel vibe. Lovely shower

Stayed in January 2025

The shower was incredibly uncomfortable, my hair mask broke because it fell, and the design was inadequate. The floor flooded when we used the shower. The environment was not as cozy as the pictures and description suggested. Also, the price was too high for such a poor experience.

Location

Stayed in January 2025

rooms were extremely cold, nuisance at 7:30am started

Stayed in January 2025

1- There was no daily water put in our room. 2- No slippers 3- no bathrobe 4- No proper bathroom; shower and sink are open and in the middle of the room which is not convenient. 5- no phone to speak to the reception

Central

Stayed in January 2025

No warm water, cold room, only one pillow, small duvet

Friendly staff

Stayed in January 2025

The menu for the restaurant is pizza or anti pasti. The room was cold and the bedding was very thin

The staff were great my girlfriend injured herself skiing and they upgraded our room so she could have a seat for her shower and the breakfast was great

Stayed in December 2024

The floor plan was horrible. I had to walk down the hallway and it took like 3 mins to get my room, which felt like an end of a labyrinth

Location

Stayed in December 2024

not good at all fot this money

only location

Stayed in December 2024

No amenities. No minibar. No big shower towel. No telephone in case you need to ask something the reception. Breakfast was too expensive for not having omelets or scrambled eggs. They offer a very very basic Breakfast. I ask for white sugar and they reply was "we don't have". Room was small.

Location

Stayed in December 2024

Our bed wasn't very comfortable , we both had sore backs every morning . No mini fridge in bedroom to store drinks. The kitchen to get water or make a tea was only on one floor and felt like a maze to get too.

rooms were clean, and cleaned everyday. staff were friendly and helpful.

Stayed in November 2024

rooms are not sound proof at all, so you hear everyone above you and around you

location and bar area

Stayed in August 2024

It used to be a better place…

Stayed in October 2024