The room was dirty and the bedding was not clean.

The reception staff was friendly and were helpful. Location is good

Stayed in January 2023

Very dirty and inconvinient room.

The staff was very friendly. Location is excellent.

Stayed in December 2022

none

Strategic location! lot of halal foods 👍🏻

Stayed in November 2022

Cold, cold and very cold room, how about cold bathroom where you do not want to take shower as you will be back to a cold room afterwards from a cold bathroom. Heating even put on maximum did not work for the room size I was given as upgraded. It is a very very strange hotel. In booking.com it was with breakfast, but in reality there was nothing. Receptionist said that after COVID restrictions they did not started serving breakfast but planning to, Well, I guess they just do not want to deal with. I now realize that what you pay that what you get. Never try to save money on hotel. I suffered from cold the whole night even though I had two blankets on me. Staff is listening for your concern but deep inside do not care much, no one even bothered to check how was the heating working in my room, only excuse and useless answers. It is my worst hotel experience ever. I stayed at hotels all over the world. Mat be this hotel is not that bad as I described but certaily too strange. In the morning there was no receptionist for a long time unless I guess she did not wake up later. I would not recommend this hotel. Because of this hotel, my impressions were not spoiled about Interlaken as a pretty town but certainly non pleasant feeling I still have even now.

View from my so to speak upgraded room's balcony.

Stayed in November 2022

small Bathroom

perfect location, very helpfull Staff, comfortable room

Stayed in October 2022

Cleanliness and overall get up of the hotel.

We checked in and left within the hour. The room was nowhere Swiss standard of cleanliness. The bathroom shower curtain was full of mould.

Stayed in October 2022

The double Bed had two single mattresses which made it uncomfortable

Connectivity and location was perfect

Stayed in October 2022

It wasn't clean, especially the bathroom, , no breakfast service, noisy, ...

In the centre of Interlaken

Stayed in October 2022

Room was not clean properly everyday, we had to ask every-time to clean twice after leaving room and coming back after the whole day. I think this could be improved Beds were not very comfortable (old narrow spring beds) considering the money which is charged. There were no bathroom amenities except body wash/Hand-wash

Location was amazing. just 5 minutes walk from Interlaken west and 1 minute walk from bus station All the shops and restaurants were nearby Staff was very cooperative and helpful :) Kudos to them

Stayed in October 2022

I visit the hotel in 2016 was new and great but now became old need service it became bad hotel room not clean bathroom broken pls don't book it and expensive

Great location

Stayed in October 2022

Everything was great. The location is so convenient to shops , restaurants, park and train station . The staffs are nice and polite!

Stayed in October 2022

there are hidden charges.

right in centre

Stayed in September 2022

It was too chilly in the room. The floor was exeptionally cold

Nothing good to say

Stayed in September 2022

All good

Location, bed, bathroom, staff

Stayed in September 2022

pictures depict cute, Swiss style hotel above quiet cafe. Reality is run down, dirty, smelly hotel above loud and strong smelling Indian food restaurants. Hotel has no resemblance to picture. No flowers, no flags, no covered cafe tables below. Hallways to rooms are filthy, with dead bugs and food smell throughout. Room linens were clean, but deeper inspection of room showed webs and inch layer of dust in areas not in direct view. Bathroom was outdated and falling apart. lighting in room was dark and depressing. Walked away from a non-refundable 3 night stay after one night and didn’t even think twice about it. Don’t ruin your Swiss vacation by staying in a run down place like this. Staff was kind and they try, but the location and facility is past it’s prime. Stay somewhere else and avoid the Interlaken west location completely if you can afford to. really disappointed to have made such a costly mistake in booking.

Stayed in September 2022

We booked a 4 night stay here. On arrival the room was really dirty, there was a bogey stuck to the wall, marks all over the walls, wardrobes and windows. The shower curtain was mouldy and the floor was filthy. We asked for the room to be cleaned again because it was so dirty. After they had cleaned the room again, it was still really dusty and musky (we were unable to put the air on at night as the dust was just blowing around the room). The cups they left us still had a thick layer of dust all on them and the floor was still black (we wiped it with a towel they provided, as shown in picture). Due to all of this after our second night we decided to leave and stay somewhere else as we were unable to stay there any longer. We were also unable to get a refund from them despite expressing we weren’t getting what we paid for. This hotel is massively overpriced and outdated for what they offer. Would never stay here again.

The only good thing was it was close to the train station (west)

Stayed in September 2022

nothing

good!

Stayed in September 2022

close from west interlaken station and bus stop, easily access to find halal restaurant, helpful staf

Stayed in September 2022

Beware On booking this hotel I was looking for something pretty within the Interlaken area for myself and my daughter. I am a seasoned traveller with a lot of experience and have stayed in many hotels ranging fro 3* to 5*. As long as the property is clean, functional and provides all the things noted or that I’ve paid for, I’m happy. I have got to say that this is the worst hotel I have ever been to and the customer service is absolutely shocking. First of all, when I arrived I had to take a second look at the picture of the hotel I had on booking.com because it looked nothing like the one advertised. Pictured is a pretty building with what looks like a little cafe outside with pretty umbrellas. The hotel is down a little side street and underneath there is no cafe but two Indian restaurants. The signage says Tandoori restaurant and these signs are mysteriously missing fr the pictures. Now, being from the UK I particularly enjoy Indian food but I do not want to sleep above two noisy restaurants and when I went into the hotel the smell of Indian food permeated all the way through the building and into our bedroom which was quite nauseating. Through the hotel, it was evident that cleaning is not a priority. In fact, I wonder if the carpet has ever been hoovered at all. There were bits of debris everywhere. Shopping trolleys littered hallways along with empty alcohol bottles that had not been removed or cleaned away. Inside the room it looked nothing like the pictures online and the floor was dirty, there was a stain on the bedding sheets and sticky residue on the doors. In the bathroom dirty toilet roll had been shoved through the lock hole and the bottom of the shower curtain was black, mouldy and thoroughly disgusting. How the owners can get away with advertising this on a w and trusted site is beyond me and how it has got 3 stars is baffling. I immediately contacted booking.com and sent the pictures. They spoke to a lady on the desk wh

Stayed in August 2022

everything لا انصح به

location

Stayed in August 2022

good

Stayed in August 2022

Cleaning not available at all

Nothing

Stayed in August 2022

Bed linen, quilt and pillow cover were wrinkled when we entered the room, I doubt they did not change every time at all, with the pillow full of the strong fragrance smell from the previous guests that I had to cover the pillow with my clothes, and hairs from the beard of the previous guests were still on the bed. The color of a white towel has become grey.

location

Stayed in August 2022

it was too noisy! thuds and bangs literally the whole night! the room was quite hot too.

the location was good - close to the main street. receptionist was helpful and knowledgeable

Stayed in July 2022

everything - appalling - staff shocking

probably the worse hotel in the world - hell hole in Interlaken - noise , smell , not clean , very basic at a very high price

Stayed in July 2022