Bed is very soft and left us achy, hard to get out of the bed as so low and we are in our early twenties. Additionally gets very hot in the room overnight

Stayed in January 2025

Key storage method was a bit uncomfortable. Pillows could be a bit better.

Location and accessibility is fine, comfortable place to retire after a long day up the Alps. Aside from the nice view and quiet environment, the room is just enough to relax if you are up and about in daytime and stay there only in the evening.

Stayed in September 2024

The proper name board shouldn't be there. And universal mobile (USB charging and internet not there)

Stayed in June 2024

No complaints! May be a bit challenging for elderly folks for access up steep footpaths and bed is very low.

Location and view were outstanding. Value compared to many other choices was also terrific. It was basic, but essentials covered. Small frig was a nice surprise as not listed in description. Manager was very responsive with information. View is down the valley the opposite way from the Matterhorn but stunning nonetheless.

Stayed in June 2024

Worded directions to find the elevator to the property were accurate, but accompanying google map image then contradicted these directions, which made the ground level “entrance” hard to find. Once found though the elevator was very convenient.

Extremely well located to access anything and everything you need in Zermatt! Use of the service elevator to access the room was extremely handy for moving luggage to and from

Stayed in April 2024

No soap in the bathroom (both handwash and bodysoap). Room got very hot at night with no air-conditioning however it was very cold outside so couldn't open windows.

The room was cute and cosy and easily accessible from the main town. Check in instructions were also very clear and easy. Balcony also had a great view.

Stayed in December 2023

A "little" uphill hike to get to the apartment, which was a challenge with heavy luggage. Cleaning around the bed could get a little more thorough overall - it didn't bother me, but could've easily bothered other people

The fantastically scenic view at the balcony over the town (as shown in the photo), and the price was quite nice. The close proximity to the train station.

Stayed in October 2023

Could be better if a fridge was included.

The room is nice and clean. Well located near the centre of Zermatt and you have access to à lift from Zermatt village. The view of the village is nice.

Stayed in September 2023

Lift to the homestay was not working and it is on a height. It was very difficult to climb with the luggage. Nobody picked up my call.

View was good

Stayed in May 2023

There could have been better signage. There's just 1 board pointing in a particular direction and nothing after that. I called out to the building to ask if this was the place, a resident answered that this was the building but I needed to figure out my room which I just couldn't. I wasn't told what room. It's essentially a residential building, so after going up and down twice, I had to call them to find the room. The response was prompt and clear. But if there was just some signage, It would have been smoother to start with. Might have been nice to have some tea bags or instant coffee to go with the kettle.

The room itself was lovely. Compact, perfect for 2 people. Neat clean, probably recently renovated and well maintained, the bathroom especially was lovely. The view was lovely too. Also, the lift going up to the place was a life saver. I think if it hadn't been there I would have not been ok with the location at all because the climb was a bit much. The response from the team was good too. I booked a few hours before I was to reach and they sent me the password for the lift etc. I also had another small issue relating to finding the place which also was solved quickly and efficiently over a call.

Stayed in May 2023

Bed was a bit hard, there wasn't any handsoap and shampoo in the bathroom. It would be nice to have a second chair at the balcony.

Amazing view, friendly host, refurbished space

Stayed in April 2023

if can provide wifi , would be great for the guests

nice view room, warm n lovely decoration

Stayed in March 2023

The view is amazing!! And the apartment just as advertised, nicely furnished and comfortable. We arrived very late, but it was not a problem and the host was so really helpful

Stayed in June 2022

The view is amazing!!!

Stayed in September 2024

The bathroom need to be updated. The bed is too low. The room is not comfortable.

The view from the balcony. You can see the city of Zermatt.

Stayed in September 2024

Friendly staff, great location and affordable

Stayed in August 2024

Bed very uncomfortable. Need more kitchen utensils. Unit was not clean and made up when we arrived at 17h50 - left as is from previous tenants.

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Stayed in August 2024

To get code for elevator you need to send info days before arrival. This is impossible if making reservation short notice. A better process for sending elevator codes should be devised. Maybe send with the reservation confirmation? European Hotels all tend to have skinny pillows which does not work for people that sleep on their side. Extra pillows or a variety of pillow firmness would be nice.

Stayed in August 2024

Bed very low on floor level. Pillows lumpy so not giving any support. No extra pillows available. Bedlinen very crumpled on arrival. Was it fresh on the bed? Floor needed a good clean as socks had fluff stuck to them. Needed painting to freshen anda new shower curtain. They dont cost much! We were unaware of booking. Com link where we had to fill in passport info to get info to access the room / use the lift. Owner hadnt sent a reminder to alert us we hadnt checked in and sent us the lift number so we had walked up a very steep path with cases and couldnt find / access room. A reminder would have been appreciated. We have never had this problem before.

Lovely view with balcony. location from the station and although its up a steep hlll there is a lift from the main street. You need lift code from the owner in advance.

Stayed in June 2024

Incredible view, super close to the city main streets. Clean and quiet

Stayed in February 2024

Everything was exelent

Stayed in August 2023

There was no shampoo or shower gel

Everything was perfect, exyded our expectations

Stayed in August 2023

Location was badly to go , it was on hill and I didn’t know before, I spent time 2 hrs for checking in amid heavy raining, calling 6 times to owner but not picked it up, the signboard was unclear because it had 2 buildings but I didn’t know which one

I tried to think about it but nothing. At least the owner called back to solve checked in problem.

Stayed in June 2023

It was difficult to get inside the room. It could use some more amenities in my opinion. It's expensive but that is the standard for Zermatt.

The location is really good; the view is amazing

Stayed in March 2023