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Reviews of Chez Jérôme

Mataveri s/n, 7720000 Hanga Roa, Chile

#19 of 24 B&Bs and Inns in Hanga Roa

Guests' Choice

Review score

Based on 29 B&B reviews

8.1

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    7.7

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 22 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    We filled out diet restrictions ( lactose intolerant and vegetarian)and fed most of the breakfasts to the stray dogs all over the island for the full 2 weeks Picture shows bar...this is decorative Picture shows breakfast set up... don't mistake this for not being able to cook No microwave anywhere I had expected to be able to cook half of our dinners, so that made our stay a lot more expensive than expected Dogs from hotel and neighbors bark till late and start around 5 again, some nights all night long Great place for 3 to 4 nights

    Nice to stay in one place for 2 weeks Hosts are friendly Airport pick up from hotel was great Breakfast is at a long table with all other guests and that was great to find out where to go, how to get things, what things should cost, where to eat dinner, and so on

    Stayed in October 2024

  • Reviewed: 14 June 2024

    8.0
    Great stay for a reasonable price overall, everything was fantastic other than the cockroaches
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Took a long time to get hot water and lots of cockroaches everywhere.

    Great location, right beside a cave by the seaside. A quick 20 minute walk to town, also enjoyed the breakfasts.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Lack of hot water on 3 days. No help with excursions. No real coffee.

    Nice comfortable accomodation. Very large breakfast of fruit cheese and meat.

    Stayed in May 2024

  • Reviewed: 11 February 2024

    8.0
    A nice stay in Hanga Roa
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms could do with about of revamping/cleaning, and the dog seemed a bit scary in the beginning! The place is a good 15 min walking from the centre, consider it when booking.

    Very nice breakfast, a subset place is very close, and helpful pickup (Stephan) upon arrival, thanks!

    Stayed in February 2024

  • Reviewed: 14 January 2024

    9.0
    Superb
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There is nothing to complain about this stay

    Nice stay . 15 min walk from the main street

    Stayed in November 2023

  • Reviewed: 11 January 2024

    8.0
    A trip to remember
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights

    Internet connection is poor but this is an island issue

    Awesome location Owners did their best to make us feel comfortable Room was clean and neatly decorated with flowers upon arrival

    Stayed in January 2024

  • Reviewed: 31 December 2023

    8.0
    Amazing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    We liked the location but if you are looking for an accommodation close to the city it might not good for you. Around 20min walk to get the town.

    Jerome and his lovely family are wonderful! Very friendly they helped us a lot for making our journey better. They gave us many recommendations about the island, so helpful. The property is very nice and in a quiet area. We had a bedroom with balcony ocean view Breakfast was great, cheese, ham and fruits perfect to start your day!

    Stayed in December 2023

  • Reviewed: 19 November 2023

    9.0
    Much appreciated, highly recommended.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I had nothing to complain about.

    Great place. Owners are a great couple. They made me feel at home. They took the extra mile to help me with some local tour company problems. They were very friendly and helpful. WiFi was excellent.

    Stayed in November 2023

  • Reviewed: 14 February 2025

    5.0
    They need to update their listing.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The listing says that it provides a shuttle service. After communicating with the property about our arrival, we were left at the airport with a taxi driver telling us he was his friend and he wasn’t coming. Eventually the taxi driver got the owner on the phone who told us to go with the driver, no charge. The same with returning to the airport. We were told that the shuttle service stopped with the pandemic. No mini bar. No toiletries. A soap dispenser at the sink and in the shower that I couldn’t get to dispense soap. Very basic accommodation, which is fine, but I wouldn’t say 3 star. Long walk to town which is not their fault.

    The woman who made breakfast was very kind and accommodating. Air conditioner worked well. Short walk to lovely beach for sunset.

    Stayed in February 2025

  • Reviewed: 5 December 2024

    5.0
    Not worth the price of stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There was confusion and lack of communication about checkin. Apparently the girl only works until 2 pm but the flight lands around then. She was there to greet us but mentioned multiple times she only works until 2pm. The bathroom has a strong weird smell- not sure if it’s the plumbing or the black mold. Breakfast was fine. Pretty far from town. Much too expensive for the quality and location. If cheaper maybe worth the stay but the black mold is still a problem.

    Hot water and the room was large

    Stayed in December 2024

  • Reviewed: 14 November 2024

    3.0
    disappointed in our choice of accommodation
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    the room was not very clean the shower always flooded the bathroom and soaked everything the staff were not friendly and welcoming, when we arrived in the afternoon I asked for a bit of milk so we could make tea, I was told I could have some tomorrow.

    the location was quiet, it was close to a nice view over the sea. the room was spacious the bed was large and comfortable it was nice to have a fridge and kettle in the room

    Stayed in November 2024

  • Reviewed: 22 July 2024

    5.0
    Wouldn’t come again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not very clean (cockroach in the room), toilet flush didn’t work very well, the hosts are not always in the hotel which makes check-in troublesome and they didn’t say beforehand that we need to check in at specific time.

    Close to the airport (15 min walk), close to the city, tasty breakfast.

    Stayed in July 2024

  • Reviewed: 16 April 2024

    6.0
    Good value but room and breakfast are just ok
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room is ok and breakfast is very average with no egg.

    Price is very reasonable. Location is away from city centre but no problem as I rented a car.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    1.0
    A horrible nightmare.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Well, where to start??? First, the advertising was very full of lies: no, they don’t speak French, or English! If you don’t speak Spanish you are screwed. And it says «daily housekeeping», but the lady told us that they just don’t clean the rooms. We got there and the floor was full of dust and dead bugs and cockroaches (alive and dead actually!). There was nothing provided, not even soap. The room had a VERY bad smell. We realized that the bathroom roof is full of fungi, and that the smell was coming from there, and from the drain because it was smelling either fungi or urine. The owners are not there, you are pretty much on your own. The breakfast is not fresh. Only very bad instant coffee. We had to brush the cockroaches out of the room every morning and night.

    Nothing. It was horrible.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no daily cleaning of the room, not even fresh towels and take out trash.

    Stayed in March 2024

  • Reviewed: 30 January 2024

    5.0
    Nice area but I wouldn’t book again
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    It wasn’t clean. We were there for 5 nights and our room wasn’t cleaned once nor the towels changed. It’s quite far from any cafes or restaurants too.

    Rooms were spacious. The veranda area was excellent. There was a fridge and a kettle in the room too. Area was relatively quiet and close to lovely cliffs to watch the sunset. It was good to have breakfast included

    Stayed in January 2024

  • Reviewed: 9 December 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    Everything is really good there is nothing anything I did not like.

    Room is very nice and spacious, hot shower, balcony, air conditioning, refrigerator. Location is not in Hanga Roa but within 15 minute walk to down. Breakfast is very good, ceral, bread, protein, cheese, and fruits. Host Nancy (sp?) is very friendly and helpful

    Stayed in December 2023

  • Reviewed: 5 November 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Never clean the room or change towels

    You were not welcome by the staff at the airport. Breakfast

    Stayed in November 2023

  • Reviewed: 18 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Everything was perfect, the owner was super friendly and accommodating for us and gave us great breakfast and a nice clean room. Her dog is great!

    Stayed in September 2023

  • Reviewed: 15 September 2023

    10
    Close to the sea, close to airport. Friendly people.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Close to the sea, close to airport. Friendly people. Prompt, responsive. Nice breakfast.

    Stayed in September 2023

  • Reviewed: 14 August 2023

    10
    Beautiful stay close to the beach
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi is spotty/doesn’t work in the rooms.

    Amazing location! A 3 minute walk to a cliff where you can see breathtaking waves. The rooms are spacious & comfortable. Breakfast was delicious & filling. Jerome is kind & willing to accommodate anything you need. He even went out of his way to help me get my passport stamped when the office was closed. Definitely recommend!

    Stayed in August 2023

  • Reviewed: 6 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 6 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 15 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

Showing 1 – 25

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