Great location, staff were fantastic and very helpful, clean and comfortable stay.

Stayed in July 2024

Nothing it was fabulous

The location was superb The beds were very comfortable The staff were amazing and so helpful

Stayed in July 2024

Breakfast had limited choice , no sugar free or gluten free options

Location was 10 minutes walking distance from hop on hop off bus station

Stayed in July 2024

Everything was nice

Stayed one night and everything was good

Stayed in July 2024

I liked it all!

The location was superb! Very low key entrance in the middle of a boho neighborhood. Honestly, it was perfect.

Stayed in July 2024

There was nothing I didn’t like.

Lovely room, very helpful staff, great neighbourhood with all the things you need on the doorstep. The view from the breakfast room was breathtaking.

Stayed in May 2024

Room lighting a bit limited and dim.

Staff were great! Very helpful and kind. Helped us book airport shuttle and offered good advice on safe areas in Santiago. Room nicely appointed. Bed very comfortable. Would highly recommend.

Stayed in June 2024

Good breakfast, Great location felt safe and good area to walk in. Rooms were great. I would recommend and stay again if I went back to this part of the world

Stayed in April 2024

NA

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Stayed in June 2024

The lighting level in the bedrooms was too low. Difficult to see properly.

Location staff and food

Stayed in May 2024

Style and location

Stayed in May 2024

The only thing I didn’t like about the hotel was that our room712 was to dark. We lighted every light we had and it was dark.

Great location, clean, relatively safe. An employee called Nicolás always went the extra mile, like waiting with us for the Uber, opening the doors. He was great with us.

Stayed in May 2024

The fitness center and pool are very small. Breakfast was good, but not exceptional. There is coffee, espresso and water available all day in the main floor, although the room to access the coffee, espresso and water was closed for some sort of function all day on one of the days of my stay. (I'm not sure how often this happens. It could be extremely rare. But it was a very cold fall day when I was there and I could have used a hot double espresso to thaw me out.)

This was my second stay at this hotel. The location and level of service were so good that I came back here on my next trip to Santiago. This is a small-to-mid sized hotel located in a trendy, lively neighbor full of bars and restaurants. But the hotel itself (and, more importantly, the room) is very quiet despite the neighborhood being so lively. The staff are universally friendly and professional with excellent English language skills.

Stayed in May 2024

Upon checking into the hotel, money was deducted from our card to cover for extra expenses from the staff (I think it was around 150 pounds). Although this was refunded by staff at the end of the trip when checking out, no hotel I've ever stayed in before has done this and we didn't like this policy - it would have made more sense in our opinion to add the extra expenses we racked up onto the bill to be charged when checking out rather than having a lot of money deducted first before anything was spent.

The hotel is in a very safe and lively area with lots of restaurants and bars, the location was great as we could easily walk to many of Santiago's main sites. The room was tidy, the bed was super comfortable and shower temperature was perfect! There was an excellent variety of food for breakfast too. The staff were very pleasant and helpful to deal with.

Stayed in May 2024

Staff were very helpful and the location of this hotel was in a very convenient location. It was surrounded by restaurants it was also in walking distance to the main center (approx 20mins). Rooms were comfortable and breakfast service had a good variety.

Stayed in March 2024

Nil

This property was outstanding…superb location and facilities. The staff were extremely helpful and went out of their way to help us.

Stayed in April 2024

Manager of hotel to fix payment issues

Stayed in April 2024

Excellent accommodations, location and staff. Would absolutely stay here again and recommend Cumbres to everyone.

Stayed in April 2024

Sadly the pool was out of action and we were hoping to swim.

Lovely building. Very comfortable bed and modern en-suite bathroom. Staff were welcoming and friendly. Breakfast had a good selection. Nice location with buzzy atmosphere and good bars and restaurants.

Stayed in April 2024

- staff were incredibly helpful. There was an error in my booking but the reservations team were very helpful and went out of their way to get it sorted for me. - reception staff are great, very friendly and had some great suggestions for dinner places nearby. - large comfortable room, very quiet and peaceful sleep! Really nice amenities provided in the rooms. - good breakfast on the rooftop

Stayed in April 2024

That we needed to log in the wifi with user ID and password every time

The room is exceptional clean and spacious; all staff members we met were very friendly and helpful; the location is very centrally located

Stayed in April 2024

Breakfast was not great. Scrambled eggs were very runny. Pool, restaurant and bar were closed (off-season?). Street vendors and loud street music at night.

Excellent hotel in great location. Perfect for walking to museums, parks, shops, etc. Staff was very accommodating and helpful. Shower, toilet area clean and nice. Paid to upgrade room (larger). Nice to have two chairs and table in addition to nightstands and bedside lights.

Stayed in April 2024

Beautiful hotel. Great location. Great breakfast. Very nice staff.

Stayed in March 2024

The lighting in the rooms was poor. Quite dark

Location was fantastic Modern and clean Quiet- no street noise Helpful staff

Stayed in April 2024

Very well situated hotel, comfortable hotel rooms very clean and friendly staff.

Stayed in April 2024