Cleanliness can be improved.

Staff (although communicating only in Chinese) has been very friendly, helping out to find buses, places and giving tips. The hotel is located in the West Lake area, at few steps from the forest and few minutes walk to the lake. Bus stop is at 2 minutes, but service stops at 7pm. Therefore taxi is needed to come back in the evening (not a problem using Didi ride app). Very good breakfast and nice welcome.

Stayed in July 2024

The 2 bedroom suite is somewhat small but functional.

Staff were friendly and helpful. Good value breakfasts offered.Location easy to tour the quieter side of West Lake.

Stayed in May 2024

It would have been helpful to have a minibar in the room to keep drinks cool but space in the room was limited.

Breakfast was good and served in pleasant surroundings outside. The outside balcony was very nice. The staff were all helpful and friendly.

Stayed in April 2024

Very friendly and helpful stuff

Stayed in April 2024

The wi-fi was absolutely hopeless. Make sure you have your digital card. Traffic jams are very serious in all the roads around Xiwu (the West Lake). You can consider ride a bike.

The staff were all very friendly and helpful. I particularly appreciated the visit and transportation information provided by Ms. Zhou. The room is small but clean and cozy. The simple breakfast is inexpensive, just RMB 10. We enjoyed our early morning breakfast in open-air. One of the staff even went out to show us the Sakura garden with species from all over the world.

Stayed in March 2024

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The location is walking distance from the lake and leifeng pagoda. The property is cozy, easy to access, clean and have 1st floor room which very good for one who doesnt want to climb the stairs. The staff very helpful, kind and enjoyable to talk to, Lulu & Rongrong (hope I pronounce correctly😄) is very nice, give me some sweet, give travel point info, for foringer who traveling with no chinese speaking i think i feel the most comfortable to communicate here. The room was cozy and clean, bathroom & toilet is new and clean, happy stay for overall 🫶🏻

Stayed in March 2024

The bathrooms were excellent - it was winter and the hotel had installed a hot air blow in the shower cubicle. It was so clean and very nicely arranged. Even the room slippers were of good quality. Towels were thick. The reception staff (Rong Rong and Lulu) were so helpful and kind. They paid attention to our needs and could recommend places to eat and best sites in Hangzhou to visit. My mother in law had a fall and they went with us to the clinic to see that she was attended to well.

Stayed in January 2024

Lady owner is friendly and helpful. Staff at check-in was customer oriented. Good service.

Stayed in September 2023

They would not accept payment with card. Only Wechat or Alipay, which is very challenging for foreign visitors. Advise to take cash to pay.

Breakfast was amazing. Location was great to visit the lake. Enjoyed the environment very much.

Stayed in June 2023

The personnel is very friendly. Rooms are new and bequem. The location near the West Lake ist TOP. You feel yourself like in a beautiful Chinese house there

Stayed in July 2023

- Room quite small and crampy - Wall in the room not clean - Bed was very hard (the hardest in our life and we travel a lot worldwide) - Location is far away from metro and city centre. You have to take taxi or didi everywhere. But we knew this before and it was not a problem for us

- The hosts are very very nice, friendly and helpful - The simple chinese style breakfast was nutritious, cheap, varied everyday and tasted good - Modern, clean bathroom - High CP value

Stayed in October 2024

Location- not a very convenient location for foreigners especially where everything needs to confirm via WeChat or Alipay. Not many E hailing drivers would like to pick up and send to this location. As we been turned down twice. According to the staff, mostly their guest would have a car - I assume they are china guests. Also I realised what they advertised on booking.com is not quite the same as the actual property’s location. I steered to have doubts with all these china air bnb ad. Better stay in a world branded hotel even a 4 star is much trust worthy

Nothing much

Stayed in July 2024

There are no comments available for this review

Stayed in October 2024

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Stayed in August 2024

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Stayed in June 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in February 2024

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Stayed in September 2023

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Stayed in September 2023

There are no comments available for this review

Stayed in May 2023