The service was excellent.

Stayed in February 2023

nothing particular.

The best thing in this hotel is the friendly staff and their hospitality. They handle English and are so nice to kids. Hotel restaurant's food was great. The hot tub in the room was comfortable. the beds were also great because it was fluffy and warm. I really enjoyed the stay in the Nook Hotel. :)

Stayed in January 2023

Location is pretty dull and feels like a very newly built office park. Maybe didn't help that we visted over CNY when everything was closed but there wasn't much close by. That said, the metro station is about 2 mins away so it doesn't take long to get somewhere more interesting.

Really nice and very relaxing hotel. Rooms and furnishing finished to a high standard and breakfast was good quality; mostly Chinese but with some "western" options. Kids enjoyed the little playroom and gym was also clean and well kitted out. Reception lobby/library a nice relaxing space also. Staff friendly and polite and CNY gifts for the children were appreciated. Would stay again if back in Hangzhou.

Stayed in January 2023

anything! we really find The Nook outstanding and come back for sure whenever we think in costing Hangzhou again!

Very well located, quite close to Guandong Xincun metro stop (just follow the street straight to escalators and you are there to move around in a quite convenient way). The hotel is just amazing, very nice decorated and the attention could be better, Summer and her staff make everything at their hand to make you feel absolutely at home! special mention to breakfast and to playground, if you travel with kids you’ll love to have this area so that they can play while inside.

Stayed in January 2023

Total fraud, is this a 5 star hotel? I have never stayed in such a bad 5 star hotel in my life. Such a bad hotel, a scam to deceive foreigners.

Nothing

Stayed in April 2025

the bed too soft

Stayed in December 2024

It's not five stars at all Restoran was closed at 7 pm It was full of musqito And too many other issues It was normal 4 stars maximum

Stayed in November 2024

taste good, portioning also suitable for me, good service

Stayed in January 2024

I wonder how the hell did the hotel manage get its 5* and 8.8/10 rating. The hotel is located in an out of city centre nondescript residential area. From the moment I entered the hotel, I started to get bad feeling of what is to come. The hotel lobby was dim and basic with many guest suitcases stored in plain sight behind the front desk, and a few sand bag looking big bags were also lying right next the the front desk. Hardly the look of a 5* hotel lobby. The so called library is just a dimly lit area right next to a busy eating area wherethe kids were running and the adults werechatting. After checking in I was led to a dark lift area which took me to a long dark corridor with a huge dehumidifier humming. My “hill view” room looked straight at the front gate of a concrete school. It feels as if I’m staying at a cheap motel. I requested to change to a different room. I was shown two rooms, one looks onto an even uglier concrete building at the back, the other two doors away from the previous room, and I took the latter. The so called bathroom was made up of dark glass walls. There is no door so when there are guest in the room one can’t really use the bathroom. The floor and walls are tiled with slate, and dimly lit by LED strip badly glued onto the ceiling. The toilet room stank of dried urine, which after complaining was still there. The window is so old that I couldn’t close it and the technician had to come with tools to close it. My room felt damp, and sure enough when I got into my bed that evening, the sheets felt sticky because of the dampness, even though a dehumidifier had been working in the room. The furniture in the room in stead of being “Japandi” as some reviewers called it, it just looked cheap and dated. All in all I couldn’t find anything good to say about the hotel apart from the front desk, and I checked out the next day even though I booked for three nights.

The front desk staff were very friendly and helpful, which is the only positive thing about this hotel

Stayed in August 2023

I really didn't like how you could see the toilet (and above sitting on it) from the room. Glass walls just don't do the job. TV didn't work. No iron or ironing board.

Good view, comfortable bed. Breakfast was okay.

Stayed in April 2023

the staff was really nice and helped us a lot ! (the breakfast was also really good）

Stayed in June 2023

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Stayed in March 2025

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Stayed in January 2025

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Stayed in February 2025

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Stayed in December 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in November 2024

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Stayed in November 2024