Lobby system on 38th floor, you had to change lifts to reach your floor, the layout of Bar on 38th was not inviting, breakfast was not directly bad, but I skipped breakfast half of my days and had food in town instead, and I had chosen Marriott because I wanted to be sure they had extensive breakfast option.

Actually it’s the JW, I least liked. It was not the Marriott feeling like I have had in other Marriott’s. I won’t spend this money next time, there are other options.

Stayed in April 2025

59th Floor lounge Limited Breakfast Spreads Ridiculous to have children during Alcohol sessions (6-8pm) n what a joke as it is the first time a Hotel that allowed Children! Cannot even have a peaceful session during this period! Waste of money ,better stay in a normal room next time

The room n stafff

Stayed in January 2025

Property and rooms were terrible dated. Surprising for a Marriott

Location was central yet away from the crowd at Nanjing Road.

Stayed in December 2024

Room felt a lot smaller than advertised (38m2), room vaguely smelled as if it used to be a smoking room, access to 59th floor skybar limited to executive rooms only which was not (sufficiently) advertised when I booked, at check out at 8am all glasses feom night before still present in 38th floor lobby…

Great location, great breakfast, good shower

Stayed in September 2024

Main restaurant serving buffet closed on Mondays and Tuesdays. Not only odd but we were not there nforned.

Quirky tower building. Generally good facilities but needs updating.

Stayed in September 2024

there is a stuffy, musty, clorine, purid scent in the room and corridor, esp on 58th floor hotel is old. rooms are old. breakfast: no surprise regarding food. choice for vegan is limited. lunch at the lobby cafe: my friend's chicken breast was very overcooked beyond rehydratable condition. food arrived at different time awkwardly.

staff were attentive. housekeeping noticed that i was using a mouse and gave me a mouse pad. kudos to concierge who helped us arranged restaurant and massage bookings

Stayed in August 2024

I was given a lower tier room than what I booked. It ruined the experience of the hotel for me. In addition, the hotel's lobby needs an upgrade

Location

Stayed in July 2024

The bathroom too old, shower and bidet not work properly

Location

Stayed in July 2024

Incredibly dated hotel in need of a major revamp

Excellent location and convenient for many popular sites

Stayed in April 2024

The entire hotel needs a major uplift. Room smells from cigarettes to oily human odour. No amenties. Not even a toothbrush. Hotel is too old.

I have to say all staff were very kind and pleasant. The breakfast buffet is plentiful.

Stayed in July 2024

They don't clean the carpet. I found another guest toe nails on the floor. They were there from the time I came until I checked out. Disgusting for that price.

Good breakfast, good location.

Stayed in June 2024

I booked from Booking.com 8768 RMB for this hotel and they said their deposit is 13.000 RMB. and will be payback after check out. they invoiced me 8768 RMB but took 13.000 RMB from my debit card. currently 20 days passed, they still do not send my deposit back. so if you want to pay more than it wrote, you can book to this hotel.

I booked from Booking.com 8768 RMB for this hotel and they said their deposit is 13.000 RMB. and will be payback after check out. they invoiced me 8768 RMB but took 13.000 RMB from my debit card. currently 20 days passed, they still do not send my deposit back. so if you want to pay more than it wrote, you can book to this hotel.

Stayed in March 2024

Helpful staff,good location

Stayed in December 2023

The mattress was really hard. Like rock hard. The fact that you need to take two elevators to get to your room is a nuisance. They really need to upgrade their hotel.

Close proximity to metro. The breakfast selection was good. The concierge was really helpful regarding the places to eat and see.

Stayed in October 2023

Felt a little tired given the price.

Good location within 10 minutes of the Bund.

Stayed in September 2023

It was quite expensive for property given it started to look a little tired.

Good location; very clean and tidy; staff good.

Stayed in September 2023

Restricted Food Service Hours - THIS IS NOT WHAT I EXPECTED FROM A PREMIUM INTERNATIONAL HOTELIER BRAND. Dinner Shuts at 9:30pm - REALLY?? Last lunch order at 1:40pm - REALLY?? Even the common lobby area takes the last order at 10:40pm - REALLY?? Most food items on the menu are NOT AVAILABLE - REALLY?? I stayed at JW Marriott because they would have international standards - BUT MY STAY WAS VERY DISAPPOINTING!! Frankly - LOCATION IS GOOD BUT THERE ARE BETTER PROPERTIES in EVEN BETTER LOCATION..

View from the Room AND Concierge Staff - Mr. John

Stayed in September 2023

Very late returns deposit. Not enough shampoo, hair conditioner and shower gel. The stuff inside the room is not safe enough. I was send the complaint to the staffs at the hotel when I was check out but have no reply.

Stayed in June 2023

The value for money is only decent. I understand this is the centre of Shanghai, but the hotel is pretty expensive for the quality of the service. The wifi connection is also quite poor for the expectations

The hotel has a perfect location in Shanghai. Easy to travel by car or metro. The staff is also very helpful. The size of the room is great and meeting good standards.

Stayed in June 2023

My room smelled musty like someone had smoked in it before

breakfast great selection

Stayed in May 2023

Breakfast wasn't good enough than before

Location

Stayed in October 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025