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Well, the Western dinner they treated us to was not so exciting. We would have preferred Chinese cuisine.

Great brteakfast with rich selection of food. Wonderful pools, some even heated, which is important in January..Good gym facilities, evn yoga mat supplied in the room. Two-minute walk to the beach.

Stayed in January 2025

Everything was perfect! Highly recommended!

The facilities are great, and the room very comfortable and clean. However, the best part of the hotel is its service level, in particular the one directly provided by the hotel manager Maria. Her very high quality service was amazing - the best service level I’ve encountered in similar hotels.

Stayed in January 2025

- nothing

- beautiful hotel resort - spacious luxurious room with ocean view - very good breakfast with lots of options - close to the beach (5min walk through the pool area and a tunnel under the street) with free sun loungers for hotel guests only - beach is great for swimming and walking - lobby bar serves great cocktails - we would have loved to stay a few more days

Stayed in October 2024

Facility felt like it could use a bit of updating.

The resort had a big pool and the breakfast buffet was excellent but very crowded. This may vary by season.

Stayed in July 2024

The bed in the master bedroom of our 2 bedroom residence was very comfortable. Way too hard. Most uncomfortable bed I have slept in.

There was a wide range of activities and pool toys for children. Never short of anything to do for the kids.

Stayed in August 2024

The hotel is not directly on the beach and is accessed using a hotel dedicated underpass to the ocean road. We had to queue for breakfast as the capacity seems somewhat short of demand.

We booked a Grand Ocean View King but were pleasantly surprised to have been upgraded to the much larger Executive Suite Ocean View Room. The guest relations manager introduced herself to us and gave us a chat contact should we wished to ask any questions. The room had all the old school hotel fixtures like retractable hanging line in the shower and drying rack on the balcony which make it great for travellers. The view was very good and we enjoyed use of the pools. We asked reception for recommendations of local restaurants. They didn't seem very knowledgeable but ultimately they recommended the Yiheng Shopping Food Court where we had a great seafood market meal. The hotels has a lot of facilities and activities for kids and a very modern and well appointed gym. The hotel is reasonably close to the airport.

Stayed in August 2024

The room is a bit old, and you can see visible spots from the humidity.

Very good location. Hotel staff is nice, good access to the beach. overall it is a very comfortable hotel to stay

Stayed in May 2024

🥰

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Stayed in April 2024

The only thing I didn't like in my entire stay was the towels they provide in the pools. They got stain on it, pretty much all of them got stains. I was told they're stain from coconut, but it just looks gross and not clean.

The outlook of the resort is beautiful, I love the fact that it's full of trees, very big and nicely decorated. The swimming pools are also quite big, really nice and clean, and I love the pool bar. I like the fact that there are pools that are cater for kids or water activities and an upper pool just for swimming (no floaty/ rings etc). The beach is just 5 minutes walk away via an underground tunnel from the resort which is convenient. My room is very clean, spacious and with a beautiful sea view. The beds are really comfortable with nice beddings! The customer service is excellent, I was assigned with a personal assistant who would check on me every day to see if I need anything, big thank you to SARA, she is wonderful. Also, big thank you to KEVIN the staff at the hotel door, he was super kind and helpful. The food there is delicious, my kind of food at least. The breakfast buffet which is included in our package is awesome with great selection. I had a fabulous time, thank you!

Stayed in May 2024

Several indoor activity rooms for the kids were closed for renovation. In my opinion, no need to turn on the tv with cartoon in the indoor play room. The kids should play there, not watch tv.

I traveled with my mother and my two kids (3 and 9yo) to Sanya and stayed here for four nights. We really enjoyed our stay. Staff are very friendly. We had a two bedroom apartment, very spacious. The kids enjoyed the kids activities. All staff are very friendly. The beach was very nice, although Sanya Bay isn’t regarded as the most beautiful beach of Sanya, but still, very fine sandy beach.

Stayed in May 2024

Quite challenging to communicate in English here

Ken is so helpful to support me on WeChat.

Stayed in April 2024

Delicious breakfast, very nice place for relax, peacful pool area. Lot of activities In the hotel and for kids also. We spent a very good time there. Also Sara from Hotel staff was very helpful and nice.

Stayed in April 2024

More English-speaking staff would be helpful, but those who did not speak English could find someone right away.

Best breakfast in Sanya! The staff were courteous and very helpful. Seamless check-in and checkout.

Stayed in March 2024

No champagne on breakfast 😋

Personal is polite, clear ! Breakfast is good

Stayed in January 2024

It is not so easy for a foreigner to order food and drinks through the application, so it is necessary to add staff to the pool and beach to serve drinks and food.

My family holiday to the hotel was wonderful. beautiful area, comfortable rooms, lots of activities for children. Delicious food in the restaurant. Butler Lisa promptly helped with all questions! Many thanks to her for helping to make our vacation more comfortable.

Stayed in January 2024

Too expensive!! No vegan options in restaurants for dinner

Polite staff Karaoke machines Access to beach Great restaurant Vegan options in breakfast

Stayed in December 2023

The hotel is dated compare with hotels near the Haitang Bay.

Close to the beach. Good breakfast. Staffs were really friendly and very helpful.

Stayed in December 2023

Perfect location. Sanya is a much visit place. Perfect relaxation from the work ethic here.

Stayed in December 2023

Pillows are a tad too soft although we have requested for harder ones.

Everyone, especially our concierge Zoey, was extremely helpful. The pools and closeness to the beach are excellent.

Stayed in December 2023

Had issues with wifi

Access to the beach

Stayed in December 2023

bed had a mattress that was a bit too firm for me, but most hotels in China have firm mattresses, it seems

the hotel staff was very helpful. Check in was smooth, and they helped us unlock one of our suitcases. The room was spacious, and had a balcony with a great view. Pool was also nice, and there is direct access to the beach (via a short pedestrian tunnel). The hotel has a good restaurant, again with very helpful staff

Stayed in October 2023

The WiFi activation is complex and could be simplified.

Great hotel with great facilities especially for families with children. The service - a special thanks to Eva - was outstanding and we had a very pleasant stay at Pullman. The breakfast variety was more than sufficient and the hotel restaurants have a very good quality.

Stayed in October 2023

It was hard to find the entrance to the beach as it wasn’t sign posted very well and had to walk all the way around the hotel.

Room was great. We tried to upgrade to a better room and eventually we’re given a good one. Facilities in the hotel were fantastic, and so was the food.

Stayed in July 2023