Very warm in the rooms. The air is only a heater, not an air conditioner, and the windows don’t open. You can ask at the front desk for a fan.

Great location, lots of things easy to get to by metro or walking. Washer dryer in the unit is fantastic, though it is two hours to wash and two hours to dry.

Stayed in April 2025

More than a hotel, this is a furbished apartment. No food outlets at the property, except for breakfast.

Stayed in March 2025

the staff is very kind, friendly and helpful. unfortunately the room looks unkempt even though the location is very strategic in the middle of the city.

Stayed in February 2025

It's a bit old. But staff is friendly

Location

Stayed in January 2025

The facilities are pretty old and the washing machine is not clean. We found Hair and wool.

It’s conveniently located to malls.

Stayed in December 2024

The furniture is old and dusty, especially the telephone.

Spacious room, excellent location

Stayed in November 2024

Room size and location were excellent for this property.

The brand name and the property location were the definite positives of this property. Room size was also great for what we ordered and our family. The room we stayed in was a recently renovated one but it looked a bit tired. Also the construction noise outside was a bit annoying on the first couple of nights before the Chinese National holidays kicked in.

Stayed in October 2024

Quick easy check in.

Stayed in September 2024

The hotel feels a little dated and the air-con in our room was very cold with no ability to change it. The staff did however provide us with an extra blanket which was good.

Handy location to subway and shops. Nice selection of breakfast options. Room had a washer/dryer plus fridge and ability to heat food. Good gym facilities, pool & tennis court although we didn't get time to use those as we were there only 1 night. Staff were friendly and welcoming.

Stayed in September 2024

Doors a bit old, air conditioning is noisy

Location is perfect.

Stayed in August 2024

Worth the price

Location location location

Stayed in June 2024

The room furniture looks old. Could do with an update

Location. Very near to Xintiandi

Stayed in May 2024

Location

Convenient

Stayed in May 2024

The room facility is aging, specially the shower.

Great location, in the center of shopping area. The room is spacey, love the family lounge.

Stayed in April 2024

The frontdesk staff and concierge team, except one or two guys, had stoic faces. They never greeted me whenever I left or entered the building. They are not friendly for frontdesk/reception staff, which I felt was disappointing. The housekeeping was very good though. They were well mannered and very helpful. One look at the room and we know it’s very old, probably need some maintenance soon.

The location was wonderful. It is close by to amenities and there are many food choices. There was a washer+dryer which made long stay perfect.

Stayed in April 2024

Restaurant was average Rooms are tired

Location

Stayed in January 2024

High flexebility for an early check in! Very central location. Close to subway.

Stayed in December 2023

There was a major construction work going on opposite the hotel throughout our stay which interrupted our sleep as it went on for 24/7. Take note the windows and walls are not completely soundproof so if you are a light sleeper like me you would need ear plugs every night. The breakfast had little options it was only limited to 2 choices per pax which we found it a little off-putting as we thought it was a buffet.

The room was huge so there's lots of places to put our stuff. The size of the bed is larger than what the hotels usually have so we slept comfortably. They have a staff to receive all our packages and they even delivered it to our room which was very nice of them. There are marts nearby and the malls are all within walking distance.

Stayed in December 2023

The furnishing and electronics are in need for an update.

Very experienced and helpful staff who are happily going the extra mile to make you feel as comfortable as possible. Spectacular view. Very comfortable bed. Good gym. Very good food and drinks.

Stayed in November 2023

The mattress seem needs to be replaced. It very obvious that the centre of the mattress has lost its support.

Location

Stayed in October 2023

The front desk staffs is relatively rude and unfriendly. I’ve seen the manager fight with it’s residents twice. Whenever I have to interact with them it was always left with the feeling of uneasiness due to their questionable attitude.

The location and that it has a 2-3 bedroom options for families. The gym is excellent and has a 24 hrs convenient store for various needs.

Stayed in August 2023

be more exclusive would be nice at lobby area.

Great location, 2nd stay within 2 months. it checked all the boxes. would definitely give the property a thumb up.

Stayed in May 2023

lobby can be better managed but there could be limitations doing so.

suitable for a relative longer stay, pleasantly surprised by an upgrade by the hotel. front desk who received us was friendly & made us feel welcomed.

Stayed in June 2023

Lobby can be better manned in filtering out non-hotel personnels perhaps. Front desk staff mostly are friendly with some exceptions.

Good location with friendly cleaning staff. Room layout & configuration suitable for longer stay or with family. Easy access to food transportation leisure in an iconic place of Shanghai.

Stayed in August 2023