I know its hard, but serving real local food will be a plus

easy new hotel name to remember.

Stayed in April 2025

The hotel is stunning! We had absolutely best time. The room was huge with so many various details. The interior is beautiful and very well thought. The room styling was so on point every day during both cleaning and turn down. The breakfast is just next level - so much variety and quality is unmatched. The staff is extremely professional and organised. Everyone was very friendly and helpful. The location is amazing - on north bund with the best views yet it’s not very busy and crowded. Will 100% be back!

Stayed in April 2025

It’s a cool spot with nice decoration and everything is to a really high standard

Stayed in February 2025

Everything was fine

Location was great, staff was great , for breakfasts if cheesebeen served would be much better.

Stayed in March 2025

We would’ve liked some fresh air in the room.

The Breakfast was awesome!

Stayed in January 2025

The location was amazing. The room also, I was in a mega room with a spectacular view. Special thanks to Claire form the department loyalty who helped me a lot at the check in with very good advise. It was a pleasure to make the check out with her also. The breakfast was very good and planty of choices. I’m a W fan and this one in Shanghai is one of the best.

Stayed in March 2025

There’s literally nothing to not like about the W. It’s perfect in every way.

In every way imaginable, the W is top-notch. Their facilities are impeccable, from the gorgeous onsen in the locker rooms, to the beautiful indoor pool & jacuzzi, to the imaginative and spacious rooms, I could not be any more impressed!

Stayed in March 2025

Nothing

Location And The Hotel very Clean

Stayed in February 2025

The staff were good, but didn’t seem like they were in good moods.

The view was absolutely incredible with the skyline. The room was very nice and was clean.

Stayed in December 2024

Nothing

Great location and staff are very friendly

Stayed in December 2024

Inconvenient to collect food delivery. Especially for foreigners.

Definitely the view.

Stayed in December 2024

room is very beautiful.

Stayed in September 2024

Everything was Amazing..

Stayed in November 2024

It’s a little pricey …. But worth it !

The best beds. The best pool.

Stayed in November 2024

Nothing - it was perfect.

Everything was amazing. We had a corner room and the view was superb. All amenities you could wish for. Loved the bath by the window. Breakfast choices were beyond anything we have ever experienced. We also enjoyed the Chinese restaurant in site and cocktails at the woobar and wet bar. Service was outstanding throughout. Location great for exploring the Bund.

Stayed in October 2024

Great modern hotel with exceptional service

Stayed in August 2024

Two small things: 1. I came in at 11am and though it was made very clear to me that the hotel was fully booked and the room couldn't be ready before the normal 3pm time, the room was indeed only ready around 3.30pm. It was a bit disappointing because we have two kids, among whom one one month old baby, and it would have been great if the room had been ready earlier. I hold no grudge against this though. 2. Tiny tiny thing: your weighing scale gave my wife and me three more kilograms than ours at home. Though I had the brunch at your restaurant the same day, I doubt it was possible I gained so much weight. My wife said "this machine is insulting us" XD. Anyway, again: thanks a lot for a great stay.

The place is amazing, the people are amazing. We got upgraded to a room with better view, and they accommodated our request of a high floor as well as late checkout.

Stayed in October 2024

Prices in the bar and restaurant are too high

View

Stayed in October 2024

None

So perfect u can ask for a 5 strs hotel . Fr the breakfast buffet Mr Ben. He is so helpful to make us feel so inportant and also Mr luke the best manager I think he is. fr the concierge Mr Jeff he make sure we r safe to get us a taxi.. and of cors Mr Carlie fr the loyalty he make sure our needs is being attended . . I am happy we r back to Mariott hotel family once again I wil make sure pn our next trip . MARIOTT will be our first choice. Thanks highly recommend.

Stayed in September 2024

Behind the hotel is a connection shopping mall.

The room is stunning, the bed is wondeffor sleeping, and there’s out door & indoor swimming pools, the place is cleaning, a lots of staff for help and guide, value for money.

Stayed in September 2024

Excellent hotel, great and incredibly beautiful location and views! impeccable service and food, very clean rooms, friendly and kind staff!!! We had an incredible time staying at the hotel! Thank you very much! 谢谢你们♥️

Stayed in August 2024

That they let people from outside use the gym and pool area so it actually gets hectic with kids and the sauna area that supposed to be relaxing isn’t really relaxing

The design, rooms, breakfast, pool, the staff, location, gym

Stayed in August 2024

The only negative is that the pool closes at 6pm.

What isn’t to love! We had an incredible room with a gorgeous view. The decor is colourful and fun, and we certainly enjoyed spending time in the room. Beautiful bathroom and we were not crowded even with an extra bed for our adult daughter! The staff were exceptionally helpful! Buffet, one of the best I’ve been too. Loved the view from the bar too.

Stayed in July 2024

Honestly nothing.

Perfect location. Perfect restaurant. Room brilliant. While some of the people working there do not speak fluently English, well they were so helpful and lots of personality. You could get by. I actually live their way. Particurly in the bar a professional girl called Alix I can see this young woman go far. She is very charismatic and always welcoming. I thought she was great for customers advising on cocktail perfect. As for the music go a floor up and Simon from UK will make you dance to end of night. The music in that hotel day and night is absolutely great. Loved it! Another point there is always someone calling for your lift before you even arrived. Truly the best hotel I ever stayed.

Stayed in July 2024