Frankie is a legend for giving me a detailed explanation of zhangjiajie mountain and a map to tell me the best places. It worked wonderfully so thank you :)

Stayed in April 2025

This place is simply amazing. The views are breathtaking and the rooms are great. Frankie is the best host you could ever ask for. He also doubles as the best tour guide! The bed was so comfy and the room was homely whilst feeling luxurious. This is a must-stay if you’re visiting Zhangjajie National Park, especially as it’s so close to the entrance, and the staff (who are all so friendly) will drive you there for free whenever you want. Breakfast was fantastic, as is the onsite restaurant. We would only stay here if visiting again, especially after a staying a night in the city somewhere else which was not even comparable! Thank you Frankie and the team for making our stay so nice!

Stayed in April 2025

What a beautiful resort, and the pool is just to die for. It's a heated pool. Everyday you get picked up from the hotel to the national park and picked up on return. Rain was such a good man and I really appreciated everything from him. I will definitely come back again!!

Stayed in April 2025

The resort is in the mountains and rooms are not fully isolated, so some sounds of nature and a few bugs will enter the room.

Magnificient views to the Valley and mountains, Sunset. Warm and clean pool. The staff were very accommodating, helping us with all kinds of things: providing vegetarian food, helping buy tickets to and dropping us off at the gate of the natural park, helping us plan the trip. Especially, we would like to thank the manager Rain who was easy to communicate to, fast in responses and spoke great english.

Stayed in April 2025

Wonderful stay and views! The team was very helpful to drive us to and pick us up from the park, and we loved the tea master experience.

Stayed in April 2025

Very nice Place to stay, Full nature, quillt, Beautiful

Stayed in March 2025

Absolutely nothing, everything was perfect

I have nothing but good things to say about this property, and I could be here for hours if I were to list all the amazing things about our stay. The location was excellent as it was right near the gate of the entrance to the national forest park, where the owner drove us to and from the entrance with no extra cost. Even when we got stuck in the mountain when the chair lift closed for the day, the owner drove up the mountain to come pick us up with no complains. The actual resort experience was also incredible. It was like entering a magical secluded cabin in the woods, with everything at your doorstep. The workers were all incredibly friendly and roasted sweet potatoes for us in the fireplace, which I must say was the best sweet potato I have even had in my life. From relaxing by the fire place, enjoying the hand made freshly roasted tea (all free of cost), eating sweet potatoes, complimentary breakfast that was better than any restaurant meal (such as large selection of home cooked delicious food that I still think about to this day), the outdoor hot tub that we could use even in winter, I could not recommend this place enough. One of the staff was a Chinese calligraphy master, and she took time out of her day to write a poem scroll each for me and my friend to take home! The owner took time each day to explain and map out a perfect route for us to take, and this made my zhangjiajie experience so much easier to navigate, where my friend and I got to experience all the wonders of the city with no hassle of booking or confusing route planning, as it was made so easy and accessible by the hotel staff. We went in winter so we preferred to stay by the fire place at night, but there was even a karaoke bar, outdoor pool, and huge fireplace available. We stayed three nights here, and our only regret about this trip was no staying longer at this magical resort.

Stayed in February 2025

Amazing accommodation. Frankie was so helpful and good company during our stay. Facility has everything you need, from the infinity pool looking out on the valley, to a cute indoor bar with karaoke, a restaurant with many food options and amazing service and food, as well as the lobby which is cosy with a fireplace. Frankie helped us with transport, navigation, and organising trip tickets for our stay. Tour Guides will tell you that the lodge is a bit far from some of the attractions of Zhangjiajie, but it's so close to the National Forest Park (5min drive), 1 hour from the Glass Bridge, and 2 hours from the Heaven Gate, but it is so worth it, trust me. Best part of our stay. Highly recommend.

Stayed in January 2025

The hotel is a truly special place to get away from everything… Frankie made sure we had everything we needed and made our stay comfortable.

Stayed in January 2025

The best of the hotel is the service. They organised everything for us. Tours, transfer to the airport. We didn’t need to worry about anything. We really enjoy our time there.

Stayed in January 2025

Nothing. Stay there!

Excellent views, access to the convenient (and less crowded) west gate of Yuan Jia Jie 5 min from the lodge. Staff, Rain, is excellent and dropped us off each day. Food was lovely, scenery was even better. Excellent tea master and tasting, thank you! Max the reception dog was a treat each morning.

Stayed in January 2025

No enough choice for meals

The staff made the place

Stayed in November 2024

However, I would recommend to stay here for about 4 nights is enough (we booked 7 nights and it was so long, after awhile the food is the same.

Frankie was the best butler, he went above and beyond my expectation in helping us arranging travels, food. I booked the room with tatami mat and tea room, it was perfect for us.

Stayed in November 2024

Everything was perfect! Staff - professional, so very helpful and friendly. Location is absolutely stunning for people that like more remote places. And we do! ☺️ Easy Check-in and check-out. Rooms (we had a free room upgrade) - so beautifully decorated with amazing views. The balcony with the bathtub. The breakfast - delicious. Close to the Park Entrance. The free ride to and back from the park. Recommending it 💯 and we would stay there again with no hesitation. **The only thing to be noted is that even if the pool shows as being open on the listing, it will not be in the colder months. Unless it is a national Holiday. Probably the best thing to do if you are interested in that is to check with the accommodation before booking.

Stayed in November 2024

Location, super friendly and helpful staff. They organize for you everything you desire, transfers, tickets, advises. The location is very good for the park, however is far from the city and all the other attractions in the area. It is just something to be aware of for organising your days here 🙂

Stayed in November 2024

Nothing

It's such a relaxing and beautiful place, tucked away from everything, which was exactly what we were looking for. The view of the mountains from the pool is incredible. Excellent service from Frankie and the entire team, always willing to help. They would take us to and pick us up from the entrance of the park, gave us a tea tasting from their own harvest, and even taught us calligraphy. We only ran out of time to learn how to sing karaoke! Thank you for everything! 100% recommended!

Stayed in October 2024

We went to No5 Valley Lodge to explore the Zhangjiajie National Park, and we loved every bit of it. The lodge is in a very remote area, meaning that you're not close to shops or towns, but that's exactly what we were looking for. It's 5 minutes away from the west entrance of the park, which was perfect in our opinion because we managed to escape the crowds on most of our hikes. The lodge is beautiful and the pictures don't always do it justice, especially the view from the restaurant and swimming pool. The rooms are comfortable, spacious and very cosy. We started in one of the rooms, that was next to the swimming pool, and as the weather was getting colder (low season), the heating system had been turned on, which meant it made quite a lot of noise. We let the staff know about this and they immediately changed our rooms and upgraded us. The staff, and particularly Frankie, is very friendly and helpful. They're very organised and will provide you with pre-defined routes of visit for the park, which is great as it's quite a confusing and large park, so you just have to follow their guidance! Finally, we loved the food there, it was of really good quality, but note it's not western. Again, that's what we wanted, so we were very happy with it.

Stayed in October 2024

Genuinely nothing - the whole stay was perfect

The food was amazing, all home cooked and sourced locally. The location is incredible; views through the valley are beautiful. The outdoor heated pool looked out over this incredible view. Our room was spacious comfortable and felt very luxurious with a balcony overlooking the mountain. Finally, the best aspect of our stay was the staff, everyone we met was kind, helpful and spoke great English, in particular Frankie, who went out of his way to help us organise our trips to the national park and even dropped us of and picked us up each day (even when we were hours late!) . We cannot recommend this place enough and are very much looking forward to going back again soon.

Stayed in October 2024

The shower waste water pipe seemed drain slowly, overflowed on the floor. Also need a place in the bathroom or bedroom for hanging on wet towels. Wish there was a chair or a bench in the changing room for changing clothes for swimming.

The staff there were very supportive and friendly. my left knee has problem and was not able to walk on a lot of stairs. They changed lower level rooms for me and my friend. They gave us an upgraded lodge room, which has a sunroom. Mr Qing the hotel manager helped us and provided support during our 3 days stay. Drove us and picked us up at the west gate of the park. The breakfast was included in the price, it was rich has a lot varieties . I particular like the heated swimming pool, surrounded with mountains, it was indeed very beautiful scene.

Stayed in October 2024

Nothing

This is an amazing place surrounded by beautiful nature. We were here for 5 nights, from September 3 to September 8. We enjoyed the incredible hospitality of the hotel team (especially thanks to Ryan), proximity to the park (about 2 kilometers). The hotel has delicious breakfasts, a swimming pool with a gorgeous view, comfortable rooms. I would like to separately note Ryan's help in all matters: transfer from the airport and back, buying tickets to the park and friendly conversations on any topic. Five days in this hotel were so wonderful that we will definitely try to return!

Stayed in September 2024

The staff go above and beyond to take care of your every need. It’s pretty darn good. The views are spectacular and the food is delicious. Pretty much all you could ask for just minutes away from the national park.

Stayed in October 2024

Our stay was excellent! The hotel is just a five-minute drive from the park, and the view from the pool area is absolutely breathtaking. The food was delicious, but what really made our stay special was Frankie. He went above and beyond to help us with everything we needed, from planning our trips to the park or Tianmen Mountain, to making sure they were tailored to our preferences. He was always available to answer any questions we had, and his assistance truly made our experience unforgettable.

Stayed in October 2024

It’s important to remember that, as in everywhere in China, there is no heating, and if you arrive during the colder months, you need to heat the rooms with the air conditioning. And that was a bit noisy.

wonderful mountain hotel with incredible service. The hotel is set in a natural environment in a village close to the entrance of a park, which is accessible by a free shuttle service. This means you can enjoy the tranquility of the jungle while being about a 5-minute drive from town. Villa No. 5 is actually a mini resort featuring several beautifully designed buildings. The rooms are spacious, air-conditioned, and comfortably furnished, with a mountain, wooden character. They have large beds and a projector with online TV (note - only in Chinese). There’s a restaurant on-site. The hotel offers plenty of activities every day, such as traditional pattern embroidery, calligraphy, etc. There are two pools and a bar. For an additional fee, the hotel provides a shuttle from the airport/train station. However, the most important and greatest advantage is the superstar host Frankie, who embodies the “anything is possible” attitude. He is very pleasant, speaks excellent English, always smiling, and approaches every task with enthusiasm and zeal. He was always nearby but never intrusive. He arranged tickets for us, fulfilled special requests, and explained where to go and how much time to spend (during a longer stay, it’s worth visiting the towns of Furong and Fenghuang Ancient City, which are accessible by fast trains from Zhangjiajie. You need to set off early in the morning if you want to see both or split it over two days. The train stations are located a bit away from the centers, which takes time.)

Stayed in October 2024

It was all perfect. So I disliked having to leave. I want to go back!

Everything. The communication beforehand, to the guiding you through what activities to do locally and booking for you. The wechat service group to communicate to the staff, the food, the stunning room, the whole complex, the team ceremony, the gift of the writing and the unexpected karaoke evening(!) and more. A huge thank you to Frankie who was simply the best. Not only did he whisk our luggage around, sorted out our activities, guide us around the National Park virtually when we were unsure. He was always present, super helpful and kind and made our stay truly comfortable and amazing. The hotel is about 5 mins from a quieter gate to Zhangjiajie National Park, which made the whole park easier to navigate.

Stayed in October 2024