Default call at 11:30 am to ask you if you would check out at noon by hotel standard procedure which was unheard of! The phone call disturbed my rest. I extended checkout time to 1:30 pm and got confirmation that would be ok when I made a booking weeks ago. Clearly, there was a communication issue. Some guests at the hotel ate durian in the room so the stinky smell was unbearable!

Amazing complimentary breakfast and friendly staff. Free soft drink in mini bar. Good value for the money.

Stayed in May 2024

The laundry room is great but machine labels are all in Chinese with no English instructions. Thankfully housekeeping staff will assist.

Spacious, comfortable room. Fitting/ decor are nice and new. Friendly and helpful staff who helped me book taxis.

Stayed in May 2024

Nothing

- Nearby Metro station (only 1 min walk from Kecun station exit B) - Staff service was very good! The front always call in-room for asking us about amenities everyday after we came back to hotel (even we do "do not disturb sign with the door") - Kecun Metro staion is the center of MRT underground train. It is easily and convinience for travel the attraction shortly!!

Stayed in May 2024

Staff was very young and unexperienced.They were sweet though.

They upgraded me for the larger room for free.The bed and pillows were very comfortable.

Stayed in May 2024

Breakfast the same everyday. Hallways hot.

Location, staff, atmosphere.

Stayed in May 2024

Nil

Its very new, clean and strategically located near to train station and near to lots of attractions

Stayed in April 2024

Hallways could be cleaner. Breakfast could have bigger varieties with a omelette station.

Location great. Mall across the road. Great staff and decor.

Stayed in April 2024

Just a few more breakfast options would be nice

The property had amazing room, great services and nice staff

Stayed in April 2024

Check in took rather long and elevators somewhat slow.

Location is great. Breakfast was excellent.

Stayed in April 2024

Only 100 meter from the metro

Stayed in March 2024

It awesome hotel. Good location. Very kind and attentive staff.

Stayed in April 2024

no at all

everything provided tea time, laundry, provided Evain water as well, bed is cosy near to the ke cun station ,exit B , very near to station

Stayed in April 2024

Nothing, will go back.

Excellent location, close to metro, convenient for east station. Lots of restaurants nearby. Friendly staff, clean and modern facilities. Good breakfast.

Stayed in April 2024

Non

- Close to Subway station Exit B -Free usage in room mini bar -Free shuttle to Canton fair -Free to extend room time -Free from noise pollution, quite ambient at night -Free shuttle service back from Canton fair -Trouble Free check in -Clean -Friendly staff -2min walk from kecun mrt station -2min walk to a convenient store -Very quiet neighbourhood, far from the main road -2 min Good local restaurant nearby -5min walk to the shopping mall -10min mrt to pazhou Canton fair hall -Professional service, front desk help to receive and send parcels, which other hotels don't offer the help. -Close to major tourist spots, Canton tower, Chen clan academy, liu rong temple, yuexiu garden and etc. -Easy to access to BaiMa fashion mall -Easy to get to Guangzhou dong station -Easy to access to and from BaiYun airport -Easy to access from Hong Kong Kowloon speed train -Reasonable price.

Stayed in April 2024

Could do with omelette station.

Location and staff.

Stayed in April 2024

Friendly staff, fresh fruit delivery, very comfortable bedding and great view!

Stayed in April 2024

The breakfast was decent and had a good coffee, but western options were too few. Having just two slow elevators in a 9-story hotel was a downside, as I had to wait for a couple of minutes. The personnel was nice and ready to help but most of them did not speak any English.

Appreciated so much the beautiful, well-thought horse-themed decor. It added an extra pleasure to the overall comfortable stay. The room even had a rocking horse ottoman! The room, bathroom, the amenities, lighting options and their control were perfect. A genuine Chinese tea-set with real green tea, not the western bags. Also, rhe location was great, with a subway just around the corner, the Canton Tower seen from the window, and shopping malls across the street.

Stayed in April 2024

Nothing

Near to the metro station and shopping mall

Stayed in March 2024

Canton fair shuttle was not provided in March month.

Convenient location, value for money.

Stayed in March 2024

During the night time have so aircon noise coming out from nowhere

The room is beautiful with all the decoration and the bed is comfy

Stayed in April 2024

You need a translator since 90 % of the staff doesn't speak English, location on Google maps is wrong be aware of using it and better to contact the property to get the exact location,

The location is very convenient , opposite side there is a big mall with multiple shopping and dining options , subway is near , staff are welcoming , room is clean , property well maintained , if you are a non smoker ask to be placed in floor 6 or 7

Stayed in March 2024

Wifi did not work for our entire stay. The hotel location on the Booking.com map is wrong!! We got lost trying to find the hotel. It is only a 2min walk from Kucen metro station (exit B and turn left twice). I didn’t like the breakfast buffet… there was traditional Chinese dishes and pastries / breads but would be helpful to have the ingredients / allergens listed in English.

Went for the Deluxe room as wanted a bit more space. Room was well decorated, had a projector / screen for movies or music. Hotel provides slippers, toiletries, bath robe, tea / coffee, hairdryer. Cleaner made up our room everyday. Free laundry room on site is convenient and there is a rooftop if you want to chill outside in the evening.

Stayed in March 2024

location is good as I just need to cross to the opposite via the MRT station and I can access to countless f&b outlets and malls to shop. the accommodation is just beside a school so to me in terms of safety, it is good surveillance.

Stayed in December 2023

Staff was very helpful and kind.

Stayed in December 2023

Kindly and helpful staff , room and lobby design is nice , In general, everything was good

Stayed in January 2024