Excelente service, rooms, breakfast, helpful staff

Stayed in April 2024

Breakfast was excellent, AC worked very fast and was not loud, also the room was very quiet

Stayed in March 2024

The air-conditioner was not really operating at night which we queried with the staff. The temperature went up to 25-28’C in the middle of the night, and woke us up due to stuffiness. The two rooms next to us left their doors open most of the times probably due to the limited air flow and they were very noisy, affecting our sleep. This did not get resolved in the end as the air-conditioning is centralised and not operating during the season of our stay unless you stay during summer time when the air-conditioning will be turned on at night.

The location of the property is close to West Lake, LinYin Temple, and WuLin Square. It is also surrounded by lots of great food places. It also provides good variety breakfast and the two lady staff serving the breakfast were very friendly and welcoming. The young gentleman at the front desk was very helpful, he helped us with our AliPay App. The property provides laundry facilities and car park, they were the icing on the cake.

Stayed in March 2024

I’ve been in the spring and summer and for some reason they play Christmas music in the lobby 24/7. I wouldn’t say I don’t like it. It’s just strange is all.

The rooms are beautiful, delightful.

Stayed in April 2024

No bath

Breakfast

Stayed in March 2024

None

Generosity

Stayed in April 2024

Everything was great. Would recommend

The location, hygiene and accommodation supplies were great! Really quiet for a good night rest even thought there was a ktv bar on the 3rd floor.

Stayed in April 2024

Great breakfast, lovely rooms and they have a pool table! Good location, only 15 min from Wulin night market and 3 min from the metro. Aso KTV on the 3rd floor :)

Stayed in April 2024

None

We took subway line 1 and stopped at Fengqi Road station. We exited D3 then walked 2 minutes to our hotel. We arrived at the hotel and were welcomed by Sammy Xu, Su Xi, Wen Le at the 5th floor. We were explained how to get to West Lake. They are very nice and helpful. Sammy can speak English well. The location of the hotel is very good. Near our hotel, there are many restaurants, bakeries and shops. The walking time to the scenery West Lake from our hotel is 25 minutes. It is easy to get there on foot. The free buffet breakfast is very good, so many variety of Chinese food. Mian Hua helped us to check-out and the process was very fast. We left our luggage at the hotel and picked up later. We also borrowed two umbrellas from Mian Hua.

Stayed in April 2024

Breakfast was a bit ordinary. Lighting in bathroom was really bad. Staff struggled to understand me even using a translator app for basic requests. Really hard beds

Excellent location

Stayed in April 2024

Nothing that I think of.

Spacious room with King-sized bed and bathtub. Very close to Fengqi Road metro station. Great breakfast with variety of choices.

Stayed in March 2024

No bad points to remark at all

Great location, great facilities, great breakfast, kind and helpful staff, the room (king) was very big and really well equipped

Stayed in April 2024

Poor breakfast and no English speakers at the reception

Awesome bedroom!

Stayed in March 2024

Nothing that I didn't like. All good

Firendly staff, prompt to assist when request for room amenities. Will recommend friends from my country to book at your hotel. Excellent service :-)

Stayed in March 2024

Good location close with an easy walk to West Lake.

Stayed in March 2024

The breakfast is good with many varieties.

Stayed in March 2024

Smokers in the bathroom

Amazing room and staff

Stayed in March 2024

Nil

Good location, comfort, spacious room, good varieties of breakfast

Stayed in March 2024

For the price we paid, there was nothing we could fault.

The room was great, a very modern decor and great views. The breakfast was varied and the baozi/zhaozi were freshly steamed - fresh noodle dishes were also made to order. Also the coffee was good. The pool table/ping pong area was a nicely relaxing layout and also there was a laundry area available.

Stayed in February 2024

The people in the reception don't really speak English, so the communication is done with automatic translators. When you enter in the room the TV and some music automatically go on. This is very annoying.

The hotel is very good. They upgraded my room to a better one and it was very big and nice. The location of the hotel is good, not far from the West lake and the old part of the city. The breakfast is good.

Stayed in February 2024

The only thing I didn't like was that the room plays music upon activating power to the room. It was fine since I found the button pretty quickly, but it was a bit loud for default levels. Not a real gripe, though. The music was rad

The location is hands down the best reason to book here. You're near main street and have everything close by. Not to mention a fantastic bakery at your feet. The staff were friendly and the rooms were clean. The lighting was good, and the rooms are very high tech.

Stayed in February 2024

The chair in the breakfast room is very noisy when you move in and out. Suggest to attach something to reduce sharp sound.

Good location, nearby train station, easy to walk to West Lake and in77 shopping mall. Delicious breakfast , multiple choices with Chinese and Western food. The room has good sound system to watch the movie, clean and comfortable. Friendly staff and smart robot !

Stayed in January 2024

It’s but small property

Location and clean

Stayed in January 2024

The room was hot even it’s winter

Excellent location, super near subway station, smart and comfortable room, great breakfast with wide range of selection

Stayed in December 2023

Staff barely speaks little English.

The room is spacious, surround sound speaker installed with good selection of music to play.

Stayed in November 2023