Reviews of Guangzhou Baiyun Hotel
367 Huanshi East Road (Taojin Metro Station, B exit), Yue Xiu, 510065 Guangzhou, China
#89 of 463 hotels in Guangzhou
Guests' ChoiceReview score
Based on 863 hotel reviews
8.4Score breakdown
-
Cleanliness
8.6
-
Comfort
8.7
-
Location
9.2
-
Facilities
8.5
-
Staff
8.8
-
Value for money
8.1
-
Free WiFi
7.2
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 20 May 2024
Qiong
China1 review10“I am very satisfied with the hotel.”- • Leisure trip
- • Solo traveller
- • Business Double Room
- • Stayed 5 nights
- • Submitted via mobile
The service of this hotel is wonderful. The breakfast is delicious. The location is very convenient.
Stayed in April 2024
-
Reviewed: 13 May 2024
Russell
Singapore15 reviews1 helpful vote6.0“This was my second stay in two months, and both had similar problems. There are many better choices.”- • Leisure trip
- • Couple
- • Business VIP Double Room
- • Stayed 5 nights
- • Submitted via mobile
The hotel is showing its age. In particular, the bathroom. The shower door did not seal properly and shower water leaked out causing the floor to be extremely slippery. The maintenance men were unable to fix it, despite changing the door gaskets and realigning the door. The gave up and suggested using towels to keep the place dry. I finally decided to reverse the door to open inwards rather than outwards, and reverse the door gaskets. It was difficult to get in and out, but at least the floor was dry.
Easy access, good efficient elevators, quiet, convenience store on the property with reasonable prices, quick responding staff, handled complaints immediately. The Chinese restaurant was very good.
Stayed in May 2024
-
Reviewed: 13 May 2024
Ertan
Netherlands68 reviews7 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Business Double Room
- • Stayed 1 night
- • Submitted via mobile
I really appreciated that I could check in early after a flight of 12 hrs :-)
Stayed in May 2024
-
Reviewed: 12 May 2024
Batuhan
Turkey11 reviews1 helpful vote4.0“Cleaning problem other things are great”- • Business trip
- • Group
- • Business Double Room
- • Stayed 5 nights
- • Submitted via mobile
On 8th of may dirty cleaning towel was left on the table of room 2029 it was discusting. The toilet was sticky. Beds are so hard that i cant sleep on my bones.
Perfect location , good staff
Stayed in May 2024
-
Reviewed: 12 May 2024
Erdinc
Turkey6 reviews10Exceptional- • Business trip
- • Couple
- • Business Double Room
- • Stayed 2 nights
- • Submitted via mobile
Reception caijiamin good good
Stayed in May 2024
-
Reviewed: 12 May 2024
Erdinc
Turkey6 reviews10Exceptional- • Business trip
- • Couple
- • Business Double Room
- • Stayed 1 night
- • Submitted via mobile
Front desk caijiamin good service
Stayed in May 2024
-
Reviewed: 12 May 2024
Erdinc
Turkey6 reviews10Exceptional- • Business trip
- • Couple
- • Business Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Reception caijiamin very good
Stayed in May 2024
-
Reviewed: 8 May 2024
Murtuza
United Arab Emirates7 reviews4.0Disappointing- • Business trip
- • Group
- • Business Double Room
- • Stayed 7 nights
half the time Air conditioning was not working, everytime i called someone they came and just reduced the temperature and asked us to give sometime but still it was not cooling on the last day of my stay they realised that the air conditioning was not working and by that time we were leaving already so yeah very poor there. One of the days when I was having a business call, all the lights just switched off and it was a big hassle and waste of time to wait for them to fix it. So 2 instances that really spoilt our stay.
The cleanliness was good, the room service came everyday on time and cleaned the room and change the toiletries and towels.
Stayed in May 2024
-
Reviewed: 25 April 2024
Hansen_21
Denmark45 reviews2 helpful votes3.0“Once.”- • Business trip
- • Solo traveller
- • Business VIP Double Room
- • Stayed 4 nights
- • Submitted via mobile
Old, crowded many hustlers outside the entrance, no lobby bar, no restaurant bar, poorly working ac in room, smelly hallway on room floor, bed hard as a rock, shower door could not close, breakfast buffet felt as an over crowded street food market, imaginary internet connection.
Hmmmm difficult to mention anything.
Stayed in April 2024
-
Reviewed: 24 April 2024
Bandar
Saudi Arabia32 reviews4 helpful votes4.0“Short stay for business meeting”- • Business trip
- • Solo traveller
- • Business Double Room
- • Stayed 3 nights
Room was old in term of furniture, TV channels were really limited with english or arabic channels although in comparison with The Garden hotel room was really nice in term of space and TV channels were good
No noise isolation from construction cross the street, early mornong start banging Breakfast was ok with very good options for international travellers Location was perfect in term of transport by car or by metro as well many dinning options ver close to hotel
Stayed in April 2024
-
Reviewed: 17 April 2024
Ali
Morocco17 reviews6.0Pleasant- • Business trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Very Hard to communicate and they stop my Room key several time because of wrong communication They had deposit and on the chek in they ask me but deposit so i put 800euro because i was just arrive even the room is gareentee buy Credit Cart and normaly paiyment should be in chek OUT
Stayed in April 2024
-
Reviewed: 12 April 2024
Bandung
Australia3 reviews10“Nice hotel with convenient position of the hotel and Good Price. Thank you ,👍👍❤️perfect”- • Business trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 8 nights
- • Submitted via mobile
Nothing all good the Best 👍
Excellent service
Stayed in April 2024
-
Reviewed: 10 April 2024
Jay
India4 reviews10“It was fantastic”- • Business trip
- • Couple
- • Business Double Room
- • Stayed 3 nights
- • Submitted via mobile
The hotel itself is super with a great location and restaurants + shopping all at doorstep
Stayed in April 2024
-
Reviewed: 7 April 2024
Kayhan
Turkey4 reviews2.0“Bad”- • Business trip
- • People with friends
- • Business Double Room
- • Stayed 3 nights
- • Submitted via mobile
Clerk, cleanliness
At first night when we arrived late due to delay at our plane as there was enormous rain we can arrive at the hotel at 06:00 AM the reception clerk was impolite although I say him we make a wrong reservation we are not going to stay 3 nights we are going to stay for 2 nights he charged us for 3 nights. Then the other clerk come and make the right reservation. At the morning when I want to take shower the but tub is not working properly so i couldn’t get a proper shower At the second night of my stay when I woke up I see blood beside my bed, I call the duty manager and explain all these problems to the duty manager at first she says she can not do anything, when I say I will sue the hotel as I slept in a bed which has blood she says she will upgrade my room. I said to her upgrade is not enough I want real compensation she did not do anything about it. The hotel must give me a refund at least for the second night where a slept at a blooded bad. Hope you can do something about this real problem
Stayed in April 2024
-
Reviewed: 5 April 2024
Agarwal
India2 reviews10“Must stay property if in guangzhou”- • Business trip
- • Group
- • Business Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing that i didnt liked
Breakfast was excellent
Stayed in April 2024
-
Reviewed: 2 April 2024
Nkateko
South Africa14 reviews10“Best of Guangzhou Baiyun Hotel”- • Leisure trip
- • Family with young children
- • Executive Twin Room
- • Stayed 6 nights
- • Submitted via mobile
Nothing
Cleaners, food, location
Stayed in March 2024
-
Reviewed: 18 March 2024
Keith
Australia2 reviews5.0“If staff could speak English, & you had Tourist brochures in English it would have been enjoyable.”- • Leisure trip
- • Couple
- • Business Double Room
- • Stayed 9 nights
Breakfast was too Asian not catering for European taste.
Not very much as being a tourist there was no Brochures in English showing places of Interest.
Stayed in March 2024
-
Reviewed: 13 March 2024
Hussain
Qatar7 reviews1 helpful vote4.0Disappointing- • Business trip
- • Solo traveller
- • Business Double Room
- • Stayed 4 nights
I don't understand why the hotel management instruct hotel staff to turn the AC off at night!!!!! this is not fair even if the weather is 17 degree outside! I paid money to stay and enjoy my time in the hotel and not staying for free! I have full right to control AC thermostat by my own and not by hotel staff! very bad experience and on second day I search for a hotel and I did my checkout!! then I never stay here! by the way I like this hotel and since 2010 I’m a regular guest who travel to CAN 7 times a year and because of this issue I prefer to stay in other hotel with respect me and allow me control the AC as I wish and not an the hotel wish.
Location
Stayed in December 2023
-
Reviewed: 7 March 2024
Koji
Japan46 reviews2 helpful votes5.0“Medium”- • Leisure trip
- • Solo traveller
- • Business Twin Room
- • Stayed 1 night
- • Submitted via mobile
Poor air conditioner
Location
Stayed in March 2024
-
Reviewed: 4 March 2024
Mohammed
Iraq4 reviews10“Think you”- • Business trip
- • Solo traveller
- • Business Double Room
- • Stayed 3 nights
- • Submitted via mobile
No have
Good
Stayed in March 2024
-
Reviewed: 31 January 2024
Sharma
India8 reviews10“Nice hotel but make sure book category before booking they have new interior room”- • Business trip
- • Solo traveller
- • Business Double Room
- • Stayed 5 nights
- • Submitted via mobile
Staff is rude I booked executive room they gave me some normal room at check inn then charged almost double money for upgrade me I stayed this hotel more the 10 time and always booked same room but this time they charged me double for upgrade
Property is nice and specially because of India food restaurants
Stayed in January 2024
-
Reviewed: 29 January 2024
Ahmed
Algeria10 reviews10Exceptional- • Leisure trip
- • Couple
- • Business Twin Room
- • Stayed 2 nights
- • Submitted via mobile
i will thanks mr Feng Xian for his good service🌹🌹🌹🌹🌹🌹🌹🌹🌹
Stayed in January 2024
-
Reviewed: 27 January 2024
Muhammad
Afghanistan5 reviews10Exceptional- • Business trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
Near to Muslim Restaurants opps to Hotel there is Arab Super Market Also Near by Mosque Sahabi
Stayed in January 2024
-
Reviewed: 21 January 2024
Zainab
Kuwait36 reviews1 helpful vote10Exceptional- • Leisure trip
- • Group
- • Business VIP Double Room
- • Stayed 10 nights
- • Submitted via mobile
Reception people they’re no English !!
Stayed in January 2024
-
Reviewed: 8 January 2024
Mr_rais
Kuwait14 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Business Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing
The location
Stayed in December 2023
Guests also reviewed these properties:
-
Grand Hotell BollnäsBollnäs, Sweden
-
Palazzo Artemide - VRetreatsSiracusa, Italy
-
Deva Hotel - All InclusiveSunny Beach, Bulgaria
-
Best Western Premier Villa Fabiano Palace HotelRende, Italy
-
Golden Kalaw HotelKalaw, Myanmar
-
Lidovois HousePelekas, Greece
-
Apartment Gabriel RocaPalma de Mallorca, Spain
-
Home in ComoComo, Italy
