everything was as expected

location

Stayed in February 2025

The best restaurant in town is in the entrance to the hotel

Stayed in December 2024

It is only one bottle of water for all the days you stay in, as a courtesy it should be one borne of water per day

Great location, amazing emplees, delicious breakfast

Stayed in February 2025

The breakfast wasn’t as good as I expected

Location, views from the main floor! The gym has all the basics and staff was really kind

Stayed in December 2024

Everything was perfect !

Stayed in January 2025

None

A 3-star hotel that feels like a 5-star with a cool little pool on the roof :-) Large rooms, comfortable beds, excellent breakfast and close to everything. Especially the smart fit gym

Stayed in December 2024

Couldn’t sleep well since you can listen the noise from the cars and people outside, staff was okay.

Good location close to downtown, clean, good breakfast and nice facilities.

Stayed in December 2024

Rooms are a little bit old and could be renovated

Location

Stayed in September 2024

No conditioner or shower gel in the room

Location, pool, breakfast

Stayed in July 2024

The toilet in the reception so nasty.

Rooms werw nice as the pool too. We enjoyed.

Stayed in July 2024

Everyone's kindness

Stayed in July 2024

The scrambled eggs were cold at breakfast

Good breakfast buffet, the rooms were clean and spacious. The pool and dining area have great views

Stayed in June 2024

Great location accesible to many sights and restaurants. Friendly and welcoming staff.

Stayed in June 2024

Bed was not comfortable. Tea pot did not work.

Location

Stayed in February 2024

The food was delicious! Really enjoyed the fruit selection at breakfast! The staff was nice and helpful.

Stayed in January 2024

It was very clean and modern. The stuff is very kind

Stayed in February 2024

Breakfast was excellent. Location espectacular and room good.

Stayed in February 2024

N/A

This was my 2nd time in Cali and staying at this facility everyone was to my expectations.

Stayed in February 2024

The hotel does not consider having accessible rooms for handicapped people that contain more than one bed. The only accessible bathrooms all have one double bed. Please consider having two beds! My case, traveling with elderly family member not my partner, would have been much more comfortable if we had two beds in an accessible room!

Clean, nice service and practical for my needs.

Stayed in February 2024

However, the experience was dampened by the inconsistent service and staff demeanor. While some staff members were welcoming, others lacked friendliness, impacting the overall experience. Additionally, the food quality varied noticeably, depending on which chef was in the kitchen, leading to an uneven dining experience.

During my stay at the hotel, I was impressed by its excellent location and the stunning rooftop, which offers a breathtaking view of the city. The hotel room was also a highlight, featuring a comfortable and pleasing ambiance that made my time enjoyable.

Stayed in December 2023

Beautiful

Excelente

Stayed in December 2023

I’m happy with everything

Excellent service from the staff

Stayed in December 2023

When arrived, the front desk gentleman at night, who claimed to be in charge, was very abrupt and arrogant, because I got upset due that I got charged for IVA (tax) that international tourists are exempted. He got upset at my level,instead of defusing the situation, since I was the customer and he had not patience to explain the reason for charging the IVA which is the tax. His customer service was pitiful. My point is HAMPTON should not be the only hotel entity to be charging the IVA for international tourist,which this tax has been exempted. All of the other hotels chains DO NOT CHARGE the IVA for international tourists. During my trip to Colombia I stayed on 5 different hotel chains and none of them charged me the IVA, except the HAMPTON, the only one that did it.

Very nice place, nice views. I like that has a pool now. The lady at front desk in the mornings , I think her name lizeth if I'm not mistaking, she was very kind with excellence on customer service. And rest of the staff were very nice and helpful. Except one person.

Stayed in January 2024

I was very happy with the property.

We stay at Hampton for 5 days. Location was great there were always taxi and transportation available at any time. It was easy to find even if walking around. Staff was amazing from the moment we arrived to the moment we left. Pool and jacuzzi were awesome. Breakfast was really good they have a lot of variety. I was traveling with my son who is the most picky eater and there was something for him. Room where supper confortable. It was 3 of us and we have a 2 twin bed room.

Stayed in November 2023