Beautiful surroundings, the hotel is amazing, comfortable, food is delicious and fresh, the staff is very friendly, and helpful.

Stayed in March 2025

Everything

Everything

Stayed in March 2025

Everything is above what’s advertised. So so beautiful

Stayed in January 2025

The room had a bit of a smell but it was clean and beautiful

Amazing facilities

Stayed in January 2025

Nothing!

Everything!

Stayed in January 2025

Nothing

Everything from start to finish

Stayed in January 2025

Noisy: music playing constantly mostly due to loud tourist boats on the lake. Rooms were a bit small. Hotel annoyingly charges for small items like coffee and water. Stingy on coffee cups for the room. These are small things but for a hotel that is supposedly 5-star you don’t want to have to think about small, annoying charges for little things.

The views were amazing. The rooms were very clean. Hotel arranged transportation for us.

Stayed in January 2025

The jacuzzi setup is amazing!

Stayed in November 2024

The road to get to the facilities is un-paved and harsh to traverse. When it rains it's a mud filled slipperry rocky endeavor. Our car almost got stuck trying to come in. Also, the heater did not work in the room it got fairly cool in the high hours of the night, and I turned on the central heating and would not come on. Also, it was not the hotels fault, but there was a lighting strike in the middle of the night that knocked out the power for a few minutes and when it came back the water was shut off maybe for about and hour.

The beautiful facilities, water pressure, temp.

Stayed in January 2025

The pillows, no kettle in the room and the massage in the room wasn’t very good.

The view, the food, pool/jacuzzi, the gym and the lovely staff at the restaurants

Stayed in December 2024

Excellent

Stayed in December 2024

When we stayed, two of the four rock jacuzzis were not working correctly. This is a popular thing to do (catch the views in the jacuzzi), and even with a reservation, you weren't guaranteed to get the right one. You had to be there and alert to jump in when someone left. Also, the hotel was not as full when we were there, and they were still setting a minimum consumption limit for the VIP firepit and the cabanas, which was a bit unnecessary since no one else was using them. Also, since you're staying a bit far from town, I'd say having the restaurant open later would be great. You can get room service, but the menu is a bit more limited.

The hotel is beautiful, with amazing views. Breakfast is included and served buffet style. The two restaurants have great food options that taste wonderful and were (in our opinion) very affordable for the quality. The staff is very responsive and alert to your needs. /you can get a free tuktuk to the restaurant, and transportation from the hotel to Guatape town is not that expensive should you want to explore it during the day.

Stayed in December 2024

The last stretch of road to the hotel is really bad with deep potholes all over the surface. Not sure if the hotel has any control over this but a bit of work would make the this a lot less of an uncomfortable ride.

Beautiful hotel, comfortable rooms, great hotel gym and friendly staff.

Stayed in December 2024

I think the rate is cheaper for locals , I get preserving rates for locals but my Colombian partner managed to get a better rate than I did as a foreigner. Seems predatory !

It’s a hidden oasis . One of the most wonderful hotels I’ve been to and certainly the best in Colombia . The service was excellent , special thanks to the restaurant staff and housekeeping staff . Truly exceptional staff !

Stayed in November 2024

There were a few things that could use improvements. The road leading to the hotel is unpaved and feels a bit neglected, which is unexpected for such a nice property. Additionally, the shower water turned cold after about 15 minutes, which was a bit frustrating. It would also be great if breakfast started earlier than 8:00 AM. While I appreciate the relaxed vibe, an earlier breakfast would be helpful for guests wanting to explore the area. Overall, a lovely stay, but these tweaks would make it even better.

We had a great stay. The service was excellent, and the breakfast offered a wonderful variety that I really enjoyed. My room was comfortable, and the views were stunning. The pool and hot tub area were beautiful, and the poolside service made it even better. Highly recommend!

Stayed in September 2024

A bit bumpy road to get there. But really no problem

Quiet and natural. Peaceful and relaxin. The best view. Pools and jacuzzi perfect. Good food

Stayed in September 2024

The missing hand rails in every stair.

The breakfast was delicious, we love the food in the playa restaurant beach. The staff were great!!! The atmosphere was amazing, the view. We will back next year.

Stayed in July 2024

Nothing it was near perfect

Excellent quality and presentation

Stayed in July 2024

The hotel is in a wonderful location with outstanding views,rooms and facilities. The food delicious. Excellent staff who were exceptionally helpful, friendly and efficient.

Stayed in June 2024

Nothing I totally loved the place

Staff members were all helpful and friendly also very clean

Stayed in May 2024

Not much communication from staff, asked a few questions and couldn’t get a proper answer. The service can be slow at times especially at the restaurant, but that seems to be a trend all over Colombia, so it’s not really the staff fault, more so management

Beautiful design and the views are spectacular. Restaurant onsite is great as well

Stayed in May 2024

That we didn't plan to stay more than one night. If we visit Guatape again I would stay here for longer!

I loved everything about the hotel from the moment we arrived to when we left. The hotel is very beautiful, the views are very beautiful, the staff were very friendly. The hotel exceeded our expectations.

Stayed in March 2024

Checkin and check out is a disaster. They double billed us. Pre billed at checkin billed again at checkout. They appear to be overwhelmed. They also need to notify guests about the Tuk Tuk service that runs from the hotel to the lake restaurant Stops at 9 PM except for one Tuk Tuk. Guests are left stranded at the bottom of the mountain after 9 PM. Some guests were carrying the elderly for the Mile hike Back up the mountain. They either need to close the restaurant earlier or extend the TuK TuK service. It’s a very twisty dark road in the woods to be walking late night.

Stayed in March 2024

Price

Amazing location, beautiful view, nice food for the breakfast and menu. Perfect place for taking photos. Possibility to arrange the trip on helicopter and do water activities like wakeboarding.

Stayed in March 2024