Transport to cabaña and restaurant was very bumpy (recommend 4 wheel golf carts w larger tires)…and no shelter at restaurant to wait for pick up while raining.

Lake view, natural setting, restaurant had great food and ambiance.

Stayed in August 2024

Breakfast fantastic!

Stayed in August 2024

The restaurant at the top of the domain and the view from the cabañas

Stayed in July 2024

I have been 4 times. My only complaint is the rough access road.

Exceptional apartments with total privacy. Quiet location and terrific lake views. Good restaurants with excellent staff.

Stayed in August 2024

Check in took 2 hours the staff friendly but totally unorganized for a Higher end accommodation. Booked a taxi to leave, never showed up. The hotel offers breakfast but on the Lower end for a luxury hotel. Hard for transport to room. Walk or wait for ride. Look for another hotel if you expect service.

Nice location. Cabin older but it works.

Stayed in August 2024

Far away from airport

Excellent place to disconnect from city pollution. Breakfast included was delicious and the staff very kind.

Stayed in July 2024

The hot water did not work properly. There was no cleaning service. Lots of bugs. The property is a bit remote with mostly dirt/gravel roads. They seemed a bit understaffed. The house/cabaña could use some TLC/maintenance.

Well located, great view, lush landscaping, spacious and comfortable. Friendly and attentive staff. Great breakfast. Good restaurants on property.

Stayed in July 2024

DO NOT LIE TO ME AGAIN...I am DON JHONNY

They lied to me and robbed me....FRAUD

Stayed in June 2024

You need to call ahead for the internal transportation service, so just need to plan a bit.

Service was amazing, property is beautiful, breakfast buffet was excellent. The cabañas were as pictured, clean, modern with an incredible view

Stayed in July 2024

nothing

Everything

Stayed in May 2024

Services

They are not friendly

Stayed in June 2024

I'll take full responsibility for not doing as much research as I should have prior to booking this property. We got caught up in the pictures & were very surprised by a handful of things I would highly encourage you to consider prior to booking. The cabanas are spread out from the main facilities being the restaurant and hotel/pool. You have two options to get around - walk about 10-15 minutes through a hilly environment or rely on the tuk tuk drivers to come pick you up and shuttle you around. While the rooms are gorgeous, they have no AC. AC would have been nice during the day but the nights are cool enough where this wasn't the end of the world. The windows have no screens and thus we had lots of bugs coming in as we were trying to cool down and sleep. There were two bottles of water provided upon check-in, if you wanted more they told you to go to the restaurant. They provided us with two pods of coffee, it was decaf, when asked for caffeinated we were told, again, to go to the restaurant. There is a hotel on the same property called The Brown, when you check in they notified us they had a pool but to our surprise it was $25/person for the day to access even when we came at 4pm. Again i'll take responsibility for not doing enough research and if my Spanish was better we might have had an easier time understanding the in's and out's but we had a difficult time getting a handle of this place.

The location, views, and patio are truly amazing. The cabana itself is spacious and the living area is great for multiple guests. You overlook Embalse Peñol-Guatapé and from our view you could see piedra del Peñol. The staff shuttling you around in tuk tuk's are wonderful and work very hard to help you get around the property. The restaurant had good food, drinks, and the staff was very pleasant.

Stayed in April 2024

The cabins had very restricted access to the hotel faciliti es. We went for a swimming race that advertised the cabins bur when we arrives to the cabins it turned out that theyhad no transport to the race and no breakfast that matched the hours of the race. The staff did not find solutions to any of them.

The views, them room and the bathrooms.

Stayed in April 2024

Julian was the best he took great care of all of us even when he wasn't working I will highly recommend Luxe Cabanas to all my friends and family.

Stayed in April 2024

I don’t have complaints

Everything is so cute natural and so clean

Stayed in March 2024

Amazing view and lovely personal.

Stayed in March 2024

The landscape and the view is amazing and the service is really good and professional

Stayed in February 2024

I think that for a party of 10 people there was not enough water and coffee (only 2 of each)

The location and view from this property is amazing!

Stayed in January 2024

We were very disappointed with our stay. The check-in process for the cabana was very slow and the check-in desk is a basic outdoor hut with no shelter (it is different to the hotel). After waiting for a long time there, we were told our cabana was not ready yet. Reception told us to wait at the restaurant and they would collect us from there when it was ready, however we had to go back to them to follow up 3 hours later. During our stay, any time we requested assistance from reception we either did not receive a reply or we were given wrong information. The roads around the property are in very bad condition, however we had to walk them a number of times because the Tuktuk we booked did not arrive. The staff at reception are nice but were unable to efficiently help with any of our requests. Also, just to mention that almost none of the staff spoke English. This is our fault, not a fault of the accommodation of course, but English-speaking tourists who do not speak Spanish should be aware (particularly because the resort is quite remote and you are reliant on reception for booking airport taxis etc).

The staff at the Praia restaurant are friendly and the food there is good. There is a beautiful view from the cabana. We did not stay in the hotel side of this accommodation, but we went up to look and the pool area looked beautiful. Also the hotel reception staff member we spoke to up there was friendly and helpful.

Stayed in January 2024

The lobby and the Staff… the lobby it’s not what you expect for a “luxury” experience. The staff were rude doing the check in, make signed terms and conditions and then they said those terms were old and charged us more. The reception never answer our calls either our WhatsApp message. We had to asked 3-4 times to turn on the fireplace and took more than 3 hrs to get the “service”. With current staff is way far for a “luxury” experience.

The Cabañas were as the photos and nice view to the lake

Stayed in December 2023

Too long on the reception

Very nice place, Probably the best one

Stayed in December 2023

I feel sometimes the attention was not fast as expected. Some delays in sending people to help from reception to the house.

Great breakfast, and the location was remarkable!

Stayed in December 2023

We Like everthing. Excelent

Stayed in December 2023

Really my only recommendation would be that they pave the dirt roads for the safety of the guest and the transport equipment because we park our cars offsite which is really nice. Any special requests we had after arrival we met immediately a big positive!!!

I rented the two bedroom two bathroom cabana with complete kitchen fireplace on the patio. It came fully stocked, ready to go more impressive than any Airbnb that I’ve been in. The furnishings and all the kitchen, etc. were top shelf. Beds were super comfortable. I’m an experience traveler…. I will be back. It’s also a very beautiful place in Colombia.

Stayed in December 2023

Despite its enchanting ambiance, a few hiccups affected the stay—hot water glitches in the main room, non-functional coffee pot and microwave, and a bumpy road to the cabins. Additionally, the requested 6 AM car failed to arrive, yet the overall charm makes it a place I'd will be revisiting.

The cabin was a haven of beauty, adorned with a stunning view and fantastic amenities, including a delightful hot tub. The staff's unparalleled friendliness added a warm touch to the experience, making it truly memorable. Without a doubt, I would eagerly return to this wonderful retreat.

Stayed in November 2023