Nothing

cosy clean and quiet, only about 50 yards from their own beach and beach club restaurant. Highly recommended!

Stayed in January 2023

felt it was unclean staff were rude and not helpful

not much

Stayed in December 2022

We booked this place only for 1 night and got here very late. Later I realized that this does not look familiar and I do not remember booking room looking like this( I made these bookings in advance)…I looked on the reservation and the room was totaly different. But since it was already midnight and we already in the bed, we left this for morning…Btw room was moldy, smelled terrible, entrance door had huge gap on the top so you could hear everything from hallway and also light was coming in, we were on the ground floor so in the morning we could not really open the blinds because there would be no privacy, very old and smelly room, breakfast was not good at all, the worse we had on our 3 week trip throughout the Colombia…In the morning we tried to tell receptionist that they gave us different room than we booked snd we should get some % back (I realize that we should have solved it last night but it was too late etc and we were tired already in the bed),receptionist was very rude, she said the nicer rooms (which we booked) were on the upper floors but there was nothing available so it is what it is-btw we would have never booked this ugly room, so pictures were lying), suddenly she forgot how to speak english even though she talked english before and she just refused to call manager (we wanted to let management know so this wont happen to other travellers because we were sure that receptionist wont tell them). She said there is no one from management on the premises and it would take them several hours to come there blah blah(we are not stupid and with huge hitel like that there has to be someone responsible always there), it took me like 20 minutes to tell here that we know she is lying and then finally she called manager (?) and it took him like 2 minutes to get there…he apologized….

Stayed in October 2022

We rented a junior suite with a Jacuzzi. The Jacuzzi was filthy the cushions were on the floor, unprepared we had to call maid service to Prepare it and to clean the Jacuzzi. They have no hot water for Jacuzzi. The pictures on the ad was Photoshopped. it looks18 years older when you arrived.

location

Stayed in October 2022

pools

employees

Stayed in September 2022

Rooms small and loud

Stayed in September 2022

The food variety of the hotel was not that good... it is a minor issue for me as I liked to go outside to eat, however, some people might find this to be uncomfortable.

The place was extremely convenient to enjoy the calm beaches of Santa Marta. It is not in the city center, so you dont feel the crowded areas, but it is still at a reasonable distance from those places when you want to visit them.

Stayed in August 2022

the list is too long. the breakfast was horrible. the water in the bathroom was yellow. things in the room were broken and falling apart. if your American you’ll understand. imaging staying at a motel 6. this place was no better

not much to like

Stayed in July 2022

everything is quite excellent

Stayed in June 2022

The hotel was horribly overpriced - we paid almost 400,000 COP per night for a room with balcony, an amount we never paid at much better four-star hotels in Colombia. We were repeat visitors and returned for the celebration of my wife's 45th b-day. We asked for a room upgrade for our two night stay, and they insisted that we pay 60,000 COP more, an equivalent of about 15 USD for the two night stay. It was not a big amount but we found them really amazing in not being able to at least acknowledge our loyalty. They weren't even able to wish Happy Birthday to my wife. In this place one is left with the impression that they take visitors for granted and for that reason it is not worth for them the effort to make one welcome. Letting aside our subjective experience, please expect to be astounded by the indifference of the staff. They are not even able to say hello or greet or acknowledge you in a certain way when you pass by the reception desk, unless you do it first. They have some new members of the staff that seem totally untrained. At our first stay, one of them said no to all our requests for higher category rooms and even wanted to send us at a sister property in the middle of nowhere. Only a discussion with a manager could get us the room we wanted. The hotel seems to have a policy of not checking anyone in before 3 pm, even if the rooms are available. I found the room floor unswept, with various strands of hair and some dead insects. The swimming pools should be avoided. I saw a couple with a baby with pampers and there is sand on the bottom of the pools. The restaurant is highly over-priced for the a-la-carte menu. Better go to the Zazue commercial centre, 10 minutes away by foot. As an expat in Colombia for the last three years, I can say that the attitude encountered in this hotel is not serving the image of the country. What a pity!

This hotel is located in an excellent sector of Santa Marta called Bello Horizonte. It is located one block from the beach and 10 minutes away from a nice (but pricey) commercial centre with restaurants and a high end grocery store. It is a 3 star hotel, dated. Some rooms have comfortable balconies with nice views, where one can enjoy the chirping of various birds in the morning, while admiring the Sierra Nevada mountains. The breakfast buffet is what would be expected from a three-star hotel, it has typically caldo (a type of soup), eggs, sausage, arepas (a type of flat corn bread), fruits, juice and coffee. If you go for a refill of the plate they do not seem to like it.

Stayed in April 2022

structural integrity

location

Stayed in April 2022

I had to check out at 6:30 am and they were actively spraying insecticide in the lobby the whole time.

The location was great, right on the beach yet close to the airport though it didn’t feel that way.

Stayed in July 2023

Everything

Stayed in August 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in December 2024

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Stayed in January 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in November 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in July 2024