noise level in rooms - you hear too many doors slamming overnight, rooms are not sound proof. we were there for a week, breakfast was pretty much the same every day.

location, room service (restaurant is great), staff is also great

Stayed in January 2024

The bed gave me back ache. But, my husband said he was comfortable - maybe I’m picky?

Highlights: - free breakfast (great options) - free shuttle ride - sauna, pool & massage available - great lounge areas inside - wonderful staff (very friendly & helpful) - great location with immediate restaurants, cafes, shops around. - room service until midnight (we used this when my husband got ill) I was celebrating my birthday and requested they added some spunk in the room - they delivered (deserts, decor above the bed and beautiful card saying “happy birthday”) and it was tasteful. However, our room was really disappointing - everything was falling apart and appeared old. The AC was not cooling off at some points even though we went in October, the phone didn’t work unless on speaker; to order room service was always a challenge and the bathroom was my least favorite to go into. Let’s just say for how beautifully kept everything else was in the building our room didn’t meet standards. Anyways, we had a great time the staff truly made our stay everyone was helpful, friendly, thoughtful and extremely attentive. The food at the restaurant and breakfast were amazing - plenty of options! I booked a massage and I was 1 month postpartum and the masseuse altered the massage and gave me some special touches. All in all it was great time in Bogotá and I would recommend and return. Ps: if staff is reading this our room was 733. I didn’t make any complaints at the front.

Stayed in October 2023

Too much noise from outside. For the Hotel's category, they should have anti-noise windows.

Stayed in September 2023

furnishings looked a little old - especially bathrooms. Cleaning lady did not replace water bottles in the room, but since i found her in the hallway she was happy to add them

location was great, staff was very friendly, breakfast buffet was good

Stayed in August 2023

I have a complaint on reception staff gentleman named "Said". Upon my arrival on 02/06/2023 at 10:09 pm he forced me to pay for the room in Colombian Peso cash and didn't want to accept my US Dollars. Then he asked for a equivalent of US$92 after I rrqueated paying is USD, and when I paid my US$100 note he retracted and claimed that the new amount is increased to US$105 instead. I felt like he is taking advantage of me being a foreign tourist with my wife. This really made me feel very upset and very angry. I'm not happy with his service and unhelpful attitude. At the end he insisted on taking all my Colombian Pesos cash in my wallet instead of taking the original US$92 equivalent. This has caused me the hassle of going in the mornining to exchange shop to obtain Colombian Pesos to pay taxi to airport. I really regret staying in your Sheraton Bogota and will not recommend it to anyone from my country in the future. It's a pitty that Sheraton puts such type of unhelpful staff member at the reception desk dealing with costumers.

Only good thing ia the hotel location was close to airport

Stayed in June 2023

I recieved a corner room and the layout was odd and there were several broken items in the room. I did say something during my last 24 hours of my stay and the staff happily moved me to a different room. They were kind enough to move my luggage while I was working during the day.

The breakfast was amazing! There were different selections each day. The fruit was fresh and the hot options were delicious. The option to sit outside and take in the lovely weather and view was an added bonus!

Stayed in March 2023

check in takes too long. Loud music in lobby can be disruptive. No adequate place to work.

Location.

Stayed in February 2023

They did not serve us at the bar because one of my employees was eating a hamburger that was from an ourside place. Omg

Stayed in January 2023

The phone w

Stayed in January 2023

I'm not sure why this hotel is open. Despite the reception being well staffed and the hotel virtually empty during our stay, no one answered the telephone or my email the day before our arrival to arrange airport taxi / collection. We had booked 2 rooms on the executive floor - all exec floor facilites were closed, as was the restaurant - but we were not advised of this at check in. They do offer a free snack / drink at the bar, but we only found this out by accident while talking to another traveller. The wifi code didn't recognise our room number, but it allowed us to enter our son's room number. Also our room keys only ever worked once. This meant constant trips back to the reception to get them sorted, which is a pain, especially from the top floor. Each time we were reassured the problem was fixed .... but we continued to have the same problem every 2nd time we tried to use them during our entire 48 hour stay. All of the shops on the ground floor are closed and there is scaffolding in the interior. It wasn't clear if the hotel is in the process of refurbishment or closure, but it was by far our most expensive stay in the 15 days we enjoyed in Colombia, and certainly not worth the price. The Casa Dann Carlton Bogota on the other hand is excellent.

The breakfast buffet was good and Marisol was a lovely attentive waitress.

Stayed in December 2022

Checking, was bad. Because the hotel didnt find our reservation. After 15min they found it..

Quick check out. Very good breakfast. Very good internet connection. I am sorry that we found only one towell in our room. Parking car was very good. We had expectation of finding a better night life in the hotel. but, not much

Stayed in December 2022

TOO COLD

Stayed in June 2022

it needs an update badly and could do with a deep cleaning otherwise very nice and staff very pleasant

Stayed in June 2022

Rooms are not very good for the price

Matters was very comfortable

Stayed in June 2022

poor breakfast and untidy room.

no outdoor or uncomfortable lobby. you’re confined to your room only

Stayed in April 2022

They didn't send me the invoice by email so I had trouble claiming

Breakfest

Stayed in March 2022

There are no comments available for this review

Stayed in April 2025

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Stayed in March 2025

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Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in March 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in December 2024