central to everything

Stayed in March 2023

The checkout procedure was appalling and the staff were incredibly rude. The Hotel clearly has a serious problem with the Sex Tourism as they have signs everywhere and send you an email about it when you book. This means that at Checkout your room gets investigated and critiqued without you being able to leave or checkout of the hotel. We got charged USD 15 for a towel that had some of my wifes makeup on it. There is no way it costs that much in Medellin to have a towel washed. if the hotel needs to charge extra money because the rooms are good value they should just charge more. i wouldn't have noticed the if we were charged an extra USD 15 to book the room. but to be held at reception till your room has been turned upside down and investigated before charging you a fortune for something so minor is not acceptable.

The hotel is very smart and is definitely one of the best in the whole city. It's great to look at and has lots of amenities.

Stayed in March 2023

overpriced for service and room size

nice facilities

Stayed in February 2023

absolutely unprofessional behavior of reception staff! they double charged my room. i mistakenly booked my room twice on Booking, and notified them when I was checking in. they agreed to not charge the other booking because it was a mistake. they told me to contact booking to get refunded for the extra room. After I contacted Booking, the click clack front desk and reservations staff didn’t accept and approve Booking to refund me! I called the hotel, they promised to call me back and never did! i stayed at the hotel for 3 days and they double charged my room and didn’t care! so rude and disrespectful aftet promising to cancel the reservation and refund me

Stayed in December 2022

No gym, very noisy at night (soundproofing is poor so you hear the bass from the nightclubs until 4am), restaurant service is below par (my breakfast order was apparently not processed on their system so I waited for over 45 min and no food arrived), check in/out area is chaotic and unstructured. In summary, looks very nice but the underlying fundamentals are weak, so I don’t consider this value for money at all considering it is one of the more expensive options in Medellin.

Trendy design hotel in a thriving part of the city, close to bars, shops, and restaurants. Rooftop bar is also stylish.

Stayed in February 2023

some of the furnishings didnt work

location

Stayed in January 2023

walls are thin could hear room next to us partying all night for duration of our stay got no sleep here

beautiful property

Stayed in December 2022

the policy the hotel has on changes to bookings

Great location & breakfast

Stayed in January 2023

A few things we wish was different. There were few spots around the pool so every time we try to get a spot it was always taken. I wish there were more sun beds, especially since this hotel has so many rooms. The other thing was that the people who worked in the breakfast came across rude and not attentive to the guests at all - this was a big disappointment and something I hope the hotel will work with.

This is like a green oasis in the middle of town. Great room with a lot of modern features. The restaurant area is nice! The staff at the reception did everything to make our stay comfortable and were so sweet. When we got food poisened they contacted a doctor for us that we got to speak with, fhe doctor gave some prescriptions on medications that the hotel bought for us at the pharmacy.

Stayed in January 2023

- Bathrooms are retrofitted inside the room without proper walls. The toilet has a gap in the door facing the bed, the sink is on the other side of the room, and the completely dark black shower opens straight into the room and leaks water on the floor due to poor construction. Don’t come here with a partner if you want privacy, they will see and hear everything. - There is music playing in the corridors and you will hear it all night. - Cleaning staff will rearrange the contents of your suitcase, unpacking part of it without permission, and placing clothing items in different parts of the room. - We waited 25 min on the rooftop bar after ordering a drink and it never arrived. - Toiletries were watered down and mixed between two sets of products, likely because they weren’t fully closed or just - The ambience is dark and gloomy. Every wall is black and lighting is intentionally dim. This might be the vibe for some travellers, but it comes off as tacky and hostel-like to me. We stayed one night and left early as the hotel kept delivering disappointments.

It’s well located. Staff is doing their best

Stayed in January 2023

I paid for two people, but was not allowed to bring anyone back to my room. apparently, for security reasons

overall good with good restaurants

Stayed in December 2022

I had a very uncomfortable situation with the stuff.

Stayed in December 2022

So dark, I felt claustrophobic, it's not like the pictures about the rooms, they said it's fancy but it's not. so expensive for the noise of neighboring parties, breakfast very late, they don't give you water. my american boyfriend says it's not an appropriate place to rest in his culture. and the restaurant by the pool cannot be enjoyed either, it has too much invasion of green, this hotel disappointed me!

healthy food.

Stayed in December 2022

it’s so so noisy! more than expected for any accommodation .. the rooftop bar music/party keeps going till 2 am

trendy, modern and green! loved the breakfast area! the decor details and vibes overall were great! the service was also great!

Stayed in December 2022

The AC stopped working in the middle of the night and the room was boiling. The hotel couldn't get it to start working again so they brought in a portable AC unit but at this point it was too late to make up for a terrible sleep. We were told we could get some £ off the bill for the inconvenience but we didn't. Strange music playing in v dark corridors which we could hear throughout the night and it was a rather basic room for the price.

The bar and restaurants were great. Very good cocktails.

Stayed in December 2022

The rooms were TINY, like micro sized. No room for anything. The prices were outrageously high. Security accused my girlfriend of being a prostitute. Besides that, it was great.

Most people were nice

Stayed in November 2022

after staying several times i had to spend several emails, whasup chats and calls to get a late check out and a good rate (due to some incidents during my previous stay - a noisy party in another room authorised by the hotel-

location

Stayed in November 2022

stuff on desk was strange,they try to add an extra costs

location

Stayed in November 2022

- Extremely loud music from the terrace/patio until late at night that can be heard in the rooms - Inverted criteria; they seem to prioritise making it a fun/unique concept versus securing the basics of what a hotel should offer (comfortable and silent rest) - Bed mattress a little too hard - Dysfunctional room (there’s no one bathroom, everything is spread throughout the room; the shower is so dark that we can badly read the labels of the toiletries; there’s no wardrobe; the room was cold; hard to go under the shower without getting the hair wet - clearly not designed thinking on the female audience) - There’s alcohol in the room (paid) but no where to make essential things like a coffee or a tea - All in all the concept they are trying to convey is unclear (zen music playing in the corridors, loud music playing in the patio/terrace at night, lots of alcohol bottles in the room, but then the restaurants on site are meant to be heathy … it’s all very confusing and hard to get a consistent experience) - Not sure I get why they don’t facilitate check-ins before 3pm if the rooms are available; a little anti-service at times - Definitely not the standards of a 5 stars hotel It seems they are still on the way to sharpen the concept and think the costumer experience through.

- Breakfast - Location - Effort in making it a design hotel with an unique atmosphere (though at the expense of good sleep) - Some staff was very helpful

Stayed in November 2022

The room was small, it was also damp. We told reception who just changed the sheets but didn't do anything else. This hotel is maybe a place to be seen but not to stay

The bar and reception area was cool. The location was great.

Stayed in November 2022

This is not an appropriate Hotel if you want are travelling for business and need 1. functionality 2. to rest. Very noisy, with music all day around (in the Hotel), people coming and going in the Lobby (the Hotel has restaurants where many people non hosted at the Hotel go for lunch and diner ) , rooms that seems to be designed by your worst enemy - the summit of the non-functionality: shower at one place, the sink in front of the bed, the wc in front of the shower but in separate spaces. Not a single closet in the room where you can put even a couple of T shirts ending up with your suitcase opened on the floor in a truly camping - and it's a 5 star Hotel!!!

Breakfast

Stayed in October 2022

a bit noisy, as it was rainy a bit chilly!

the bar and restaurants are nice.

Stayed in October 2022

Pretty loud at night even on the quieter side. Definitely a fun atmosphere, but do be aware of that if you are expecting to turn in early and have quietness

Breakfast was amazing, beautiful location, great staff.

Stayed in September 2022

the staff was very judge. sorry I don’t travel with my Louis and Gucci.

the location

Stayed in August 2022

This hôtel is VERY expensive for what it brings. 1) They valued design over functionality. You can't see in your bathroom and it's difficult to open the door. The rooms are very small for a 5* hotel, it feels like a 3 stars at best. 2) The swimming pool has 4 beds. That's it. There are hundreds of people capacity but you can't lay close to the pool. They also deep cleaned the pool between 10am and 12am, the best moment to go to the pool in my opinion. 3) Every service is completely overpriced. I had laundry service, it was more expensive to clean my cloths than to buy new ones (t-shirts and underwear). I could not believe it and felt completely robbed by the hotel. 4) The breakfast is good at best. I would never qualify it as great, even less excellent.

Location was good.

Stayed in September 2022