Good position in Bogotá. Modern building.

Stayed in August 2023

The room was small, even when the breakfast was good, the portions were small and if we want extra eggs, it was too expensive, same for the drinks in the room bar.

The location was good, the breakfast and the customer services as well!

Stayed in July 2023

windows are not sound proof… we asked for change in room and gave us a super small and very uncomfortable. the uncollaborative staff, for a glass of hot water, not because the kitchen was closed.

Stayed in July 2023

The service in the breakfast restaurant was bad, rooms are super small

Nice hotel, friendly staffs, good location

Stayed in June 2023

- too small a room with one side of the double bed touching the wall (very uncomfortable to get into out of the bed) - washing basin in the room (not in the bathroom)

- location - hotel atmosphere - breakfast

Stayed in June 2023

Value for money , not a 5 star hotel

Costumer service and location

Stayed in May 2023

Blackout dirty Bathroom with problems The hotel is not the same as years ago Bad attention on the rooftop bar

The location is perfect!

Stayed in April 2023

Trying to be the W but not quite made it - the room was quite tired and the air con tricky to control … at one point our phones turned off as they over heated!

Good hotel for the price, helpful staff, great breakfast, good size room.

Stayed in April 2023

this is a party hotel. there is live music very night in the bar at the top floor which you can hear down several floors. it attracts a lot of people who continue the party in the hotel rooms after the bar closes, in my case they partied in the hallway at 5am with a boombox..! impossible to get a good rest at this hotel. I got a room change to a lower floor but the music and party from the street was still a problem. hair dryer was broken and no iron in the room. waterfall shower is nice but not ideal if you don’t want to wash your hair! odd electric curtains that either exposes your privacy completely or block out all light. sink in the middle of the room! interior black and very dark. meant to be cool but not practical. free snacks in the fridge but only 33cl water bottle offered, rest was alcohol!

breakfast is nice and hotel is modern and chic. location is great if you’re not planning on sleeping staff were nice and helpful

Stayed in March 2023

Arrived in the room there was no AC. terrible, i was sweating and I had to waste 2 hours of my holiday waiting for them to try to fix it and eventually ending up in another room. Wi-Fi was also bad during the night there is no hotel manager and if you got any problems you have to ask assistance to the unexperienced and very young receptionsts. they also don’t reply from the room phone or reply very late.

Nice corner junior suite and interior design. Friendly staff.

Stayed in January 2023

The room wasn’t cleaned regularly during my four day stay. The mini fridge didn’t work so everything in it was warm. The room keys stopped working at several points in the stay. I dropped off laundry in the morning and hotel staff didn’t bring it up, I had to go looking for it at 11.30pm so I could have the clothes for the next morning. The most troubling was that I had my prescription medicines on the counter and those went missing my last day in the room.

Breakfast was great and the beds were very comfortable

Stayed in March 2023

Too trendy. Rooms small and strange layout very noisy

Good breakfast

Stayed in March 2023

Some of the property was closed for renovations. We didn’t find the staff particularly friendly

Stayed in February 2023

Ground floor elevator was not working - had to go down stairs to the lower level to get the elevator. walls are very thin. music from the rooftop was extremely loud, interrupting sleep on the 2nd floor. Had a very early departure, staff offered to give us a bagged breakfast to go; we accepted and advised of our departure, no breakfast was provided.

the property is beautiful and modern, set up well for comfort in general. one staff member was particularly helpful and welcoming (Christian).

Stayed in February 2023

Everything is just too cute. The bed is very comfortable but in the corner so hard for the inside sleeper to get out. Small but functional bathroom.

Excellent attentive helpful staff. Good location. Very good breakfast.

Stayed in February 2023

The hotel is too noisy. The breakfast was poor. The atmosphere was too much for me. The room didn't have enough light. I didn't feel comfortable.

The location is good.

Stayed in February 2023

First, the room was small and the bed was not comfortable. The hotel was having renovations so the facilities were closed. The rooftop is really loud on weekends and we could hear the music in our rooms even though we stayed on the 2d floor. Also the staff seem inexperienced and couldn’t meet our requests. Overall, we were really disappointed by this hotel.

The location of the property was good for us

Stayed in February 2023

the air/con was not working so we overheated the room did not get serviced the staff were not friendly the hotel was being renovated which made the experience unpleasant

rooms were great and so was the location

Stayed in January 2023

No kettle in room No refrigerator No choice of tea, I drink black tea

Reception staff were friendly Thé porter was friendly

Stayed in January 2023

very noisy room. no sound protection. for cold nights in Bogota they don’t have airco in the room.

location and breakfast only. all the rest is definite NO

Stayed in February 2023

hotel under restructuring the air conditioning did not work

the room the location

Stayed in January 2023

Terrible experience and cannot believe it is a 5 star hotel. Before we arrived we contacted reception to ask if they could reserve a table for 2 in the roof top restaurant. We received a reply via email to contact them directly. We phoned to get laundry collected and we’re told we must bring it to reception ourselves. For morning coffee in your room there is one normal coffee pod and one decaf. Sorry if you both want the same coffee. For breakfast your choice of fruit juice is orange, orange or orange. Your choice of cold meats is ham, ham or ham. Our shower tap was broken so the choice was a trickle of freezing cold or a blast of boiling hot. Even after bringing this to the attention of the General Manager the issue remained unresolved. Never ever again given how much choice there is in Bogota.

location

Stayed in January 2023

room XS is too small but it’s called XS so we should have known :-).

we had the smallest room and this was really bit too small. think in another room the stay might have been different. nice rooftoobar, trendy and good, safe area.

Stayed in January 2023

The hotel is described as some marvel of design, but it falls short in so many ways. Mostly hard surfaces means that noise travels from and to the hallways. This made us feel like we had less privacy than we wanted and noises in the hallway were a disturbance. In the room itself, you can see your partner showing or toileting. Accessing the cupboard near the bathroom sink meant we had to remove any items placed on the sink just to open it - just one example of how the design isn't as innovative and space saving as it portrays itself to be.

The breakfast/food was amazing and the staff very pleasant. I would stay again but I'd probably ask for a larger room and ask some questions before I booked. (see below)

Stayed in January 2023

The hotel was under renovation and we were not informed in advance as we would have changed hotel if we had known. Consequently the hotel facilities were temporary and makeshift. We stayed at their sister hotel in Medellin earlier in our trip which was great and we booked this hotel due to the atmosphere, design and vibe. This was all missing during our stay at Bogota. Breakfast was served in a temporary “restaurant” between reception and the lifts. The reception/restaurant areas had no heating so outdoor heaters were placed throughout the space. The rest of the hotel including our room and rooftop bar also look tired and needed a refresh. The hotel offers earplugs for the construction noise during the day. We were offered a small discount and dinner but this wasn’t really the experience and end of the holiday we had envisaged. Up and coming customers should check what parts of the hotel are closed and under renovation in advance.

Location was good

Stayed in January 2023