A lot of noise till 2a.m. (music and loud chatting)

Big size of the room and the friendly staff.

Stayed in May 2022

the floor with the suite is shared by the rooftop balcony and gym. you can hear some activity from the gym in the suite. some outdated equipment disc player with no Bluetooth or smart tv for streaming.

quiet great view and air flow. there is a roof top balcony adjacent to the room.

Stayed in May 2022

Missing electric sockets, found hardly one. When staying at a hotel having a long journey ahead, charging all your devices is essential.

Good location if travelling to South Carribean. Clean and fragrant :-). Close to bus terminals, 15 minutes ride from the airport.

Stayed in April 2022

We were initially given a room that was not cleaned, then twice given a room that was partially cleaned. Room cleaning process and records need to be improved

breakfast was good, close to national stadium

Stayed in March 2022

Everything good

Stayed in March 2025

Used to love this hotel. No more. We've been staying here for 10 years. On this visit they've started charging $12/night for parking, no top sheet on the bed, the air conditioning wasn't working well even after they sent someone to check it and the TV sound quality was terrible regardless of adjustments.

Nice older property. Good location for our purposes. Good value for the area. It appears that they've been struggling to maintain the property over the last few years. Bathrooms have been partially updated. Beds are good and comfortable.

Stayed in April 2025

Friendly personnel, hotel has a good location in a quiet and safe area a bit away from the city center (only 10 min drive). The facilities are old and need renovation. Multiple things did not work in my room (fan, extractor, tv remote control). Not enough breakfast options. At moments the hotel gets loud as rooms are not sound proof and there are multiple groups interacting at the hallways.

Stayed in March 2025

Extremely unprofessional service. • We booked a room a week in advance and received a confirmation. • On the day of arrival, they confirmed our check-in time (9–10 p.m.). • When we arrived at 10 p.m., exhausted, the receptionist told us our reservation had been canceled—without any prior notice or explanation. • He was indifferent and unhelpful, simply saying, “I cannot do anything for you.” • Even after showing him our confirmed reservation and messages, he barely made an effort to assist us. • He wandered around instead of helping, showing no urgency or concern. • We had to contact Booking.com ourselves to resolve the issue. • In the end, we were left scrambling to find alternative accommodation late at night. • A truly frustrating, disgusting and disappointing experience.

Couldn’t tell.

Stayed in February 2025

I left my charger in my room during my first visit. When our tour leader called the hotel she was told the charger wasn't turned in. I knew exactly where I left it so that only meant it was taken. During my second stay, the water from my shower flooded the bathroom, went into the hallway and towards the front door and into the bedroom. I was only there one night during the second visit so I used all the towels and made a pathway so I wouldn't slip if I woke up in the middle of the night.

Stayed in January 2025

We did not like breakfast.

We like room.

Stayed in January 2025

Front desk is wonderful

Stayed in January 2025

Love the beds

Stayed in December 2024

The swimming pool only opens at 10 am so we couldn’t use it and the breakfast buffet is VERY, VERY basic

Just the usual hotel room

Stayed in November 2024

The facility was very misleading. The hotel rooms were out of date and of poor quality. It reminded me of an old motel, that I would never book. The pictures presented are not a true testament to what the in person quality is.

Breakfast was good, and staff were lovely. The only thing positive about the room was the restroom was semi updated, but the shower water would run out the shower so aesthetics don't matter if the things are flooding. Outside of that nothing us was worth writing about.

Stayed in March 2024

Friendliness and flexibility. Very kind

Stayed in March 2024

I was able to leave early and they wouldn’t refund the 2 nights I didn’t stay there. Breakfast isn’t the best. The restaurant staff. Isn’t the nicest, but the food I had for dinner was excellent. Especially the fish. The rest of the hotel staff is very nice. Don’t bother with the mini bar.

The staff was excellent, however most don’t speak English. There is a man in the restaurant, maybe the manager who is rude but the rest were nice. My room was very clean. The restaurant for dinner is excellent!

Stayed in March 2024

Restaurant was average

The staff were incredibly friendly and helpful.

Stayed in March 2024

It seemed like most of the staff didn’t want tourists staying there

The place was very clean and a few of the staff were friendly

Stayed in February 2024

I had more expectations about the breakfast but it was alright for one time.

Very comfortable beds and nice bathroom.

Stayed in February 2024

I have to think hard about this.

Breakfast was excellent and so were services.

Stayed in January 2024

Nothing

Super comfortable hotel, with beautiful appointed, guestrooms, a delicious breakfast, and an absolutely outstanding hotel staff

Stayed in January 2024

WIFI was spotty. Not sure why. It worked for 5 mins, then went out, then worked for 5 more minutes Was unable to do a work conference call. However, if on vacation, it works long enough to download maps.

Room was nice. Price was good considering location

Stayed in January 2024

Great place, very helpful staff. I returned to Palma Real another 2 times during my trip. It was a cozy safe heaven.

Stayed in December 2023

Room floor in bad conditions. Wifi didn't work in the room. Room was frizzing at night and there is no way i can make it warm, next day i was congested and with sore throat. Street doesn't feel safe at night.

Breakfast was good

Stayed in December 2023

The hotel is at most 2 stars. It is old in urgent need of full renovation. I am adding pictures to support my review. Carlos the front desk staff working at the time I arrived was unconsidered gave me a room next to an event room from 6 A.M the next day there were kids running around . The Air-conditioning didn't work properly and the room never got to a pleasant temperature. Thanks so much to Nelson and Boanerges from the bar a day restaurant for helping us to feel a little.more welcome. Thanks also to Jose for arranging out day trip.

The most benefit of the hotel is its location.

Stayed in December 2023