the hotel is really not managed well, garden, pool and hallways have been really not clean, pizza boxes laying around, dog-poo-bag holder has been not maintained for months, hallway stairs dirt was laying for 2 days,

food was very good

Stayed in April 2025

None

Staff was very receptive to our needs. Beautiful property, excellent choice of restaurants

Stayed in March 2025

not applicable

Stayed in January 2025

A bit expensive. No buffet breakfast.

Nice room. Staff was very helpful.

Stayed in January 2025

We did not receive any soap in the room, none of the cleaning ladies put it in the room during our stay. They tried to convince us that we had only paid breakfast for 2 people, and we had to pay extra for the kids, and we had to send them the booking reservation with the details in order for them to agree with us (they should have had that from when we made the booking, this took unnecessary time at check in). The restaurants are a bit pricy.

The rooms are large and well appointed. The two double beds are really nice and we enjoyed looking at multiple types if birds from our window. Breakfast is nice and the view to the mountains is spectacular. Pool is also very nice, as well as the grounds. Loved the feeling of hacienda, with all the nice touches around

Stayed in January 2025

Very pricey

Convenient to airport, very clean with a great buffet breakfast!

Stayed in December 2024

Beautiful property set in beautiful grounds

Stayed in December 2024

The food was tasty but not delicious. The rooms should have complimentary bottled water and extra towels. The tile floors are cold when it's rainy. Slippers and robes should be offered at the price point. Swiss Tours gave us the incorrect start time for our tour. They told us to be downstairs at 6am for a 7:45am tour. Beds are a bit too firm.

The hotel and restaurant staff are very friendly, welcoming, and accommodating. The breakfast buffet was plentiful and offered a nice variety of tasty food. We dined here for breakfast, which was included in our rate, and for one meal in the sports bar. The food is good but not excellent for the price point, so we ate dinner outside of the hotel. I had a great massage at the spa. The property is relaxing over all. It was also very nice that they decorated for Christmas.

Stayed in December 2024

Rooms were far from 5*

This is one old lady, absolutely stunning that needs a proper renovation. Gardens, views, the food…They upgraded us and we got the free access to executive lounge that was really fabulous. Thanks

Stayed in December 2024

but the beds are so hard and the bedding and pillows leave a lot to be desired.

Gorgeous property and amazing service and staff

Stayed in December 2024

We had a few issues with our toilet not flushing correctly, so we told reception and the maintenance guy came around to fix it, but sadly it still didn't work.

The room was of a great size, the bed was comfortable, and, more importantly for me, the pillows were comfortable. The pool area was great, with plenty of sun loungers.

Stayed in December 2024

The check-in service tried to change my reservation to a double single bed room arguing the place was full but I had a reservation idk why he tried, it was until I stated the obvious, that why the hotel let me make the reservation if they don't had the room, etc. they made some calls and found it as expected.

The service at the breakfast buffet restaurant is excellent every single person working there makes you feel welcome, great food.

Stayed in December 2024

The restaurants are a bit overpriced, though the food is very good.

Spacious and comfortable room, big and very nice territory with a nice open swimming pool and a tennis court. A few restaurants with pretty good food and a bar on site. There is also a business lounge that is a convenient option for those with the access. Very friendly and helpful staff.

Stayed in September 2024

Very attentive staff. Many thanks to the F&B team and Brayan Espinoza, Bar10 and Hacienda Kitchen teams. Very enjoyable cooking and cocktail mixology classes experience! The hotel offers a historical tour, our tour was led by Caleb Samudio who was so lovely and share a bit of your history.

Stayed in September 2024

No designated smoking area

Friendly

Stayed in August 2024

Very slow service at the restaurant for dinner.

Nice gym and pool.

Stayed in August 2024

The bed was too firm..

The place was beautiful even more than I expected. The staff was wonderful. Several restaurants on the resort to eat at the list go's on....

Stayed in August 2024

I love that they have several restaurants and eateries to choose from! One of them is open 24-7!!

Love the property we stay there all the time for a night before and after leaving the country.

Stayed in August 2024

The food at some of the restaurants was not as good as expected

Stayed in August 2024

N/A

Stayed in July 2024

I had a double bed room. I wish the beds were larger in size.

This property is beautiful, and the staff is awesome. Great for any occasion. I highly recommend the historical tour of the property. Get ready to get lost in nature and beauty.

Stayed in July 2024

My only complaint is I thought the hotel was missing some life. I would have imagined some live music playing to add to the charm of the place.

Beautiful property, the staff was very attentive and helpful. Rooms were clean and comfortable. The morning breakfast was fabulous and we had snacks around the pool which were delicious.

Stayed in June 2024

The surrounding is a industrial park

Spanish style buildings, in good shape

Stayed in June 2024

Not that I go to hotels for the TV, it would’ve been nice to have a TV I could stream to.

The property is gorgeous and sequestered, like a private luxury. There are several restaurants on the premises and an emphasis on the history of the hacienda. Breakfast was delicious and they had so many options to choose from. Dinner was great as well, but Sandra, our waitress, really added the warmth and charm that made us feel at home. Sandra was absolutely wonderful!

Stayed in June 2024