The hotel has no lift

The property location is perfect close to Charles Bridge and only 5 mins from old town centre. The staff were very friendly and breakfast was very good.

Stayed in May 2023

There were A LOT of stairs. Didn’t bother us, but when I booked I didn’t see any mention of the fact there are no elevators.

A wonderful and generous buffet for breakfast. Restaurant was convenient. Terrific location next to bridge.

Stayed in May 2023

no cupboard only a rail for clothes

super room

Stayed in May 2023

mattress must be switched and turned over so it doesn’t sink. I do it at home every 3-4 months.

Location, spacious clean room. Great breakfast and Goulash for lunch. Loved the smell when entering our room.

Stayed in May 2023

The noise if the windows where towards to the inner gallery.

Location was super- in the middle of everything (near the Charles bridge) and at the same time in the quiet side street. The hotel stuff was helpful and kind.

Stayed in May 2023

I cannot reproach anything

Everything was great!

Stayed in May 2023

too many steps to get our room

Stayed in May 2023

Location excellent, some good restaurants and bars close by, buffet breakfast very good, room layout OK, inside view, could not lock the door from inside so could only use the sliding bolt. Note that over 60's travel free on bus, metro and tram in Prague, its very easy and quick to get from the airport to central Prague using 911 bus and metro.

Stayed in April 2023

The only thing I would complain about is the strong perfume smell in the hotel, nice but strong.

The location was great. it's in the city center near the carls bridge. The room was clean and the bathroom was nice with a big bathtub.

Stayed in May 2023

There was an issue with the HVAC in our room, however the staff made sure to provide a large fan and had a repair person out right away. The property is extremely old but not run down at all. Things like this are bound to happen. Again, the staff went out of their way to make up for it.

The staff could not have been more friendly and helpful. Having the restaurant on property was nice and the breakfast had a huge array of options. The location is excellent and our room was very lovely.

Stayed in May 2023

the drunk neighbors

great everything, but we could hear a lot of drunks in the night

Stayed in May 2023

Nice and big room with Chandelier.

Stayed in April 2023

Nice location, clean nice place, friendly people, very friendly staff, everything awesome 🤩 thank you 😊

Stayed in May 2023

Nothing

Good value, great location, nice and friendly staff.

Stayed in April 2023

We had to borrow a steamer, whereas i would have expected an iron to be in the room for the duration of the stay. No lift, but this is the norm for listed buildings in this area. Unsure why, but on the kingsize bed we had two single duvets. I feel the negatives are strongly outweighed by the positives and I have stayed here twice over the last 6 years with friends and with family including a baby and I would strongly recommend.

Exceptional location. Very accommodating and friendly staff. Hotel arranged airport transfers. Huge room, the size of my reception room and kitchen. Staff lent us a socket travel adapter. Bell boys helped move luggage up and down stairs. Staff allowed us to leave pushchair/stroller in lobby on ground floor.

Stayed in May 2023

The pillows were maybe a little large for me but this is a personal preference.

The staff here was great, from helping with bags and suggestions to where to eat and all around great customer service, not to mention this property is in walking distance to everything you would want to see in Prague. On a bonus they even had a surprise birthday gift for my fiancé during our stay. Thank you guys!

Stayed in May 2023

excelente! staff super attentive and helpful! nice room, súper clean and we love the bed, very comfortable! highly recommended!

Stayed in May 2023

we had a room for 4 persons. the normal bed was very comfortable but the sofa bed was very uncomfortable and worn. this shouldn’t be allowed to be rented out to 4 adults

very charming building, nice room with two bathrooms

Stayed in May 2023

We had the most wonderful time here! The staff was truly dedicated to taking excellent care of us and ensuring that we enjoyed our stay. The hotel is clasically beautiful and intimate, while being well located on the main thoroughfare and just steps away from Charles Bridge. Our family stayed in the breathtakingly gorgeous Royal Suite, which is spacious enough for two adults and two teenagers, so that everyone felt they had space and opportunity to reenergize after the walking tours and cultural performances. We ate most meals in the Peppercorn restaurant in the hotel, which offered an enticing mix of Italian and Czech dishes, cooked to perfection. The food was an absolute highlight of our trip! We are totally delighted with this experience!

Stayed in May 2023

Sofa beds were absolutely not fit for the purpose, would change them!

Very clean and loved the quality of the furniture, including Occitaine products! nice staff

Stayed in April 2023

location was perfect! Staff from front office, maid services to breakfast staff were always polite & helpful.

Stayed in April 2023

The breakfast could have been a bit better, and was almost impossible to get a coffee in the morning.

The hotel was great, really beautiful building and well decorated, and in a great location too. the room was perfect. Really close to everything, great recommendations from the staff - lovely staff in general

Stayed in April 2023

staff assumed we are informed of details. could be more communicative and repeat the information sent by email since not all guests would be keeping track of details.

location

Stayed in April 2023

a quirky wardrobe door

welcoming, helpful staff location in central area, but quiet furnishings in reception area comfortable beds enough outlets shower and sink excellent and varied breakfast

Stayed in April 2023

nothing. it was great. I only wish we could have stayed longer.

the room we stayed in was huge. bathroom was nicely appointed. everything was clean and looked after. location was great. very close to everything. staff was very friendly, helpful and knowledgeable. breakfast was plentiful and we received a complementary glass of Buck’s Fizz.

Stayed in April 2023