The air-con was not working well. We came during summer. So, it got hot during nighttime. Central air-conditioning (maybe), although we can set the temperature. It didn’t really work. Mattress was good but pillows were too soft.

Location, facilities, cleanliness, friendly and warm staff.

Stayed in June 2024

The room was very warm - had raised this with reception on Day 2 of the stay but the only solution offered was to keep the window open (which didn't help) and the explanation offered could not resolve the situation The hotel's breakfast was 30 EUR / 25 GBP / 32 USD for each person daily - we paid for less at nearby local eateries

The hotel is extremely well situated right next to the main train station and is 10-15 minutes from the Airport Express stop The room is spacious and well-equipped with amenities and a mini-fridge The hotel has many eating establishments nearby and there is also a nearby affordable local beer spa Petr was extremely helpful during our stay and suggested the best local eateries (including Kantyna and Meat Beer)

Stayed in March 2024

Insanely loud air system in my room (#220), so loud I couldn't sleep and had to turn the whole thing off, but then got super cold at night. No conditioner in the shower, just shampoo/conditioner, which ruins hair.

Convenient location, lovely staff, good breakfast.

Stayed in March 2024

The quality of the food didnt meet the expections.

Rooms, facilities, great staff!

Stayed in February 2024

The bathroom was TINY. It was almost impossible to get in to the shower - would not recommend for pregnant women or those who enjoy a spacious shower! Also meant having to climb in to the shower and stand under cold water until it warmed up.

Great location and comfortable beds. Stayed over New Year’s Eve and provided complimentary bubbles in the room!

Stayed in January 2024

There was a bug in one of the towels. I was offered by a rooftop room without window, which was not preferred. Thanks to the friendly staff I can transfer to a room on lower floor with window, although the room size is small. I needed to wait for a while for hot water to come out from the shower.

Staff

Stayed in December 2023

We had less than good breakfast service on one occasion - our order for eggs benedict being offered the chap sitting on his own next to us. When he advised that he hadn't ordered them I volunteered they were in fact for my wife and I and got a curt reply that they weren't. She (the breakfast manager) then went round the breakfast room endeavouring to offload two eggs benedict without success, eventually finding a home for one of them with a woman who later confided in me that she was encouraged to take one even though she explained that she'd not yet ordered. The second portion sat on side table for a while before being returned to the kitchen. Our friends meanwhile had recieved and eaten their scrambled eggs ordered at the same time as us. The reason I'm recounting this issue at length is that the manager realised that they had made a mistake but rather than coming clean and correcting chose to leave us waiting for what turned out to be a further 25 minutes whilst diners who had come to breakfast after us were having their orders fulfilled. We got an apology from a somewhat embarrassed serving waiter who had seen what had transpired which although appreciated should have come from the manager in question. The second issue we had was with their Monkey Bar where you can get drinks and meals. On our third afternoon we went in for afternoon coffee only to be told it was closed for a private function and that we should visit a cafe round the corner and they could also recommend some restaurants for the evening if we had planned on dining at the hotel. I would have expected the Falkensteiner to have made a corner available for guests or otherwise have given us advanced notice of non availability. Was left with the impression that hotel residents were not a priority.

This was our third stay with friends at the Falkensteiner over the years. Check in staff were good and accommodating. Arriving a few hours early our rooms weren't available but our luggage was taken and stored so we could explore some of Prague during the intervening period. On our return we were allocated rooms 509 & 510 - Superior Double rooms which were comfortable and spotlessly clean. I can highly recommend the breakfast option - the selection, presentation, preparation and taste are all exceedingly good.

Stayed in December 2023

Breakfast had good choices but very slow .Restaurant was poor choices and again very slow.

Stayed in December 2023

Hello Roxana, After I called you on Tuesday and Thursday last week and sent you an email on Thursday at your request with a detailed description of the damage, I am still waiting for an answer today. “You don’t even have to respond promptly”! I stayed for 5 nights in two rooms and a bill at your bar with three days of Vallet parking for 38 euros per day! paid more than 1,500 euros. My room 606, an attic room with two-hand-sized skylights, was a further imposition. You're shirking your responsibility so shabbily that I can hardly believe it. Your hotel is a tourist trap that I fell into as a business traveler. I know your house from Marienbad. You should be ashamed of your behavior. Greetings Thomas O.-K. Stenzel Hello Roxana, I was on a business trip from Thursday November 30th to Sunday December 3rd and was a guest at the Falkensteier Hotel Prague and used your Vallet parking. On Tuesday we both spoke on the phone, I noticed a damaged rim on the front left driver's side of our company car Mercedes Benz CLS 400 license plate Ham VS64 detected and reported to you. They wanted to have the process described again by email The damage is on the driver's side at the front and affects 60% of the area. The damage occurs in a parking garage in which the rim on the left comes into contact with the road boundary. Please settle the damage Best regards Thomas O.-K. Stenzel

Stayed in December 2023

The sauna and steam room doesn’t turn on until 10am. Would be nice to use first thing before showering and getting ready for the day but had to wait around until 10am for it to open and then heat up. The main reason for booking this hotel was for spa facilities so they could definitely be improved.

Lovely staff and cocktail bar. Comfortable rooms and nice decor.

Stayed in November 2023

I did not like that the heating in bathroom was not working, while in our room the max temperature was 21C as I have been told it is challenged to heat 'due to high ceilings in the room' and because the radiator in bathroom was not connected to the heating system at all. I was told that before renovation, the bathroom had floor heating and they did not face this problem. The hotel personnel offered a breakfast for free which I accepted. The breakfast offer was quite rich and all is good while you can take it on the spot. Everything else what is ordered to be made by hotel personnel meant to be very patient - I was waiting for shakshuka over 45min which was never delivered at the end, and espresso for 20min. This could be much better organized in a hotel such as it is Falkensteiner.

The hotel personnel was helpful and nice. The room was very clean. The location was perfect, lose to the city centre, just a few min walking distance from the Main Train Station.

Stayed in October 2023

Temperature control

Decor

Stayed in October 2023

not breakfast included, overpriced for what is is.

Clean, comfy, quiet.

Stayed in October 2023

no A/C, slow staff during breakfast, limited breakfast options, just a small roof window in the room.

Stayed in October 2023

Small room not the actual room size as it was mentioned Location

Breakfast

Stayed in September 2023

Aircon wouldn't go below 22c and the hallways always had laundry trolleys and cleaning bit lining them... felt like a hostel :') Also the bar was so pretentious and you had to book even as a guest (it's open to the public).

Great location, lobby was clean, staff we spoke to were nice, bed was comfy.

Stayed in September 2023

Service - we had relatively basic requests e.g. a more firm pillow (they said they had none left), coffee at 11 in the morning (they said they turned off the coffee machine for cleaning until lunch), any room service option (no room service option at all) and the staff was not accommodating at all or did not even try to provide alternatives (e.g. "sorry no coffee at the hotel but the closest cafe we would recommend is a 2 min walk" would have been nice). The bar staff was nice and the check-in and check-out experience was okay, but during our stay we felt like that the team did not really care about our experience/requests.

Location, room and ambience

Stayed in August 2023

Customer service is not up to scratch for a 5 star or 4 star hotel. Upon arrival, customer service was great in terms of checking us and informing us about breakfast facilities and bar opening times. There were drinks and chocolate treats for guests, but we were not offered one. Every time we walked past the reception, we were only greeted once by a member of staff. I tried to make eye contact, but the staff just looked down and avoided making any conversation and greeting guests. Rooms are not cleaned until about 3/ 4 pm, which is quite late compared to other hotels I have stayed in. One day, we requested our room to be cleaned earlier. I was told it would be done, and to my surprise by 3pm, the room was still not cleaned. Upon checking out, we paid the city tax, and I just stood there waiting for the receptionist to say this had been done. I waited and then asked if that all complete then? To which the receptionist responded yes thanks. Upon check out, I suggest asking guests how was your stay? Was everything OK for you? Thank you for choosing to stay with us. Again this shows the lack of customer service, which is unfortunate for such a beautiful hotel. Please improve customer service, and you will become a truly luxurious hotel.

Excellent facilities, excellent decor, rooms are very modern and clean. The location is fantastic and in close proximity to the old town.

Stayed in August 2023

Setting the AC to certain temperature wasn’t the best idea. We couldn’t sleep well our whole stay. People have different preferences when it come to cold or warm just like when taking a shower. you cannot have only hot water running for your guests. I’ve talked to staff but all confirmed they can’t do anything about it.

Friendly staff Decorations Cleanness Location

Stayed in July 2023

Breakfast time should be longer. we came one minute before clsing and the staff was not nice and didnt agree to prepare egg and coffe.

not enough vegetables in the breakfast.

Stayed in July 2023

property was good but service was poor. towels dont get replaced, trash doesnt get cleaned, toileteries dont get replaced despite sevetal remibders.

Stayed in August 2023

Booked a quiet room, music was playing in the courtyard of the hotel that could be heard in the room till late, stopped me sleeping. Booked a room with a bath, no bath in room Also one of the towels and a slight brown stain on it

The location is amazing and the building is beautiful. The gym was also pretty good

Stayed in July 2023

It did’t stand for 5 star quality hotel… Lot of amateur staff, not prepared… Smell from the sink in bathroom…

Stayed in July 2023

Non friendly staff

Some staff were unfriendly and business like

Stayed in July 2023

Payment for my stay charge twise!! 😲

All

Stayed in May 2023