Swimpool and sauna. Kitchen. Nice staff

Stayed in June 2022

The pool was quite cold. The bathroom door was defective and didn’t close properly, and so were the French doors to the balcony. It would’ve been perfect if not for these structural defects that should’ve been attended to. Parking is not free.

The property was well-equipped and showed great potential. Breakfast was ok, and the staff were nice.

Stayed in May 2022

sauna was available only on reservation.small pool. Breakfast - small choice

room

Stayed in May 2022

Friendly and well informed hotel staff. Very good food included in reservation. No issues with parking and any additional needs.

Stayed in May 2022

we would welcome more vegetarian options on menu

we were really satisfied with our stay - comfortable and well equiped rooms, nice stuff, great breakfast

Stayed in April 2022

-non English speaking receptionist

-nice breakfast -location next to the cablecar -clean, new rooms -comfortable beds -swimming pool with whirlpool bath and sauna

Stayed in April 2022

It is a pity that you need to pay extra for parking

Children room where children can play with many toys, when weather is bad. Small but good swimming pool.

Stayed in April 2022

Parkovani nas prekvapilo. Prvni den zaplatite 400kc a kazdou dalsi noc 200kc. Bazen take placen extra. Na to ze je jedna noc za 4000 kc tak teda nic moc.

Stayed in February 2025

Wasnt allowed to check in because "lot was full" police didnt care that i was staying there . The checkin took awhile only 1 staff and a sizable line she was friendly tho paid over 200 for a room and was very small and a bit out dated. Bathroom had giant glass window to room cool concept but mirror not on sink side and honestlt would be nicer if bathroom was on outdide for pleasent view with that window🥴

Incredible location. Nice ammenities. Bar and breakfast were great

Stayed in February 2025

One of staff in the restaurant serving the dinner were a quit rude by not talking to us, just getting the order, no reaction if it is clear and just serving us in the way that he did want to do that. The main issue was that our friends' kid 6 months who started crying and in the meantime guests in the other table start shooting on us that we should have taken our dinner in the room and not disturbing other guests.... No one from the staff has explained them that this is not child free hotel.

Clean room

Stayed in January 2025

Rude receptionists - never smile and they were unhappy that we drank water from carafe during check out, because it’s “only for guests who check in”., poor breakfast, awful beds with space between headboard and wall

Nothing

Stayed in January 2025

Everything else. The check in/front desk team was terribly rude all of the time. We weren't able to connect with the hotel to book spa treatments and then we were told on site that we should have booked spa treatments earlier. We had an emergency on the slopes and the hotel was not at all helpful. We were told that we couldn't have late check out or any of the other amenities that made us choose the hotel in the first place because it was ski season. Which is why we were there. We were four families all traveling together and each family was treated with the same rude attitude as if we were bothering the staff by being there.

The waitstaff was kind during dinner and breakfast.

Stayed in January 2025

The front desk staff were very unfriendly. We had to go to the Emergency room due to a ski accident. I requested information from the front desk about emergency services and the bus schedule and it took several tries to any information and they were very rude. They showed zero compassion. The food was not very good but the man who worked in the restaurant was wonderful, helpful and kind.

Great location. Easy access to ski rentals and slopes.

Stayed in January 2025

It was extremely uncomfortable to interact with the hotel staff. I work in the service industry myself. I own a business in Poland with over 100 employees who constantly interact with my clients. Because of this, I can objectively assess the quality of customer service. The receptionist, a rude and unfriendly man named Jan, was particularly unpleasant. I would not want to interact with him again. He ruined my mood upon check-in. He was neither polite nor helpful. By the way, he doesn’t speak Polish, even though the resort is nearby, and in four-star hotels near the border, receptionists usually speak the language of the neighboring country, as a large number of guests come from Poland. Then, there was an unpleasant situation with parking. The morning after check-in, we left for our own matters and returned later. Of course, all parking spaces were occupied, but there are free spots in front of the hotel where you can leave your car for an hour to unload your things. When I tried to do this, a woman came out from the reception, started shouting, swearing, and threatening to call the police. In the end, we got upset and had to leave. During all this commotion—opening and closing doors and so on—I lost a ski mask worth about 2000 zlotys, which greatly spoiled my stay. Will I return to this hotel? Definitely not. I would not recommend it to anyone. All my impressions of this wonderful place were ruined by the staff. (This does not apply to the restaurant staff. They worked impeccably. A big thank you to them.)

This is a good hotel. Of course, it’s not 4 stars. In the global sense, this hotel wouldn’t meet the 4-star standard. But 3 stars can be confidently given. It’s a good, comfortable hotel with a great location. It’s not new, and you can tell that. But overall, it’s very well-kept.

Stayed in January 2025

1. Non English speaking staff. 2. The room was too small and dangerous stairs for little kids. 3. Wellness centre wasn’t included. 4. You need to pay even extra and book 40 min in advance for sauna. 5. Cleaning staff did half work - didn’t replace towels until we requested. Robes and slippers were never replaced. Same with toilet glasses. 6. Low quality coffee and orange juice during breakfast (both from machine) 7. Non kid-friendly menu for dinner

It was modern and well located. They let us late checkout (1 hour) because my wife was sick.

Stayed in December 2024

You travel to stay on fresh air but other guests smoke on balcony and you have it all in your room. Next stay another hotel.

Nice place, good breakfast

Stayed in June 2024

We were allocated rooms next to the storage rooms (hotel half empty) which were frequently used early in the morning so got woken up by constant opening/closing doors and chatty Polish staff. The beds were uncomfortable, on a slight slope so head was lower than feet. The terrace on the picture looks inviting but not in reality when no service is provided there. Had only warm water in the shower in the morning.Breakfast buffet very average.

The location was great. The reception staff were friendly and polite. Jacuzzi and the pool was pleasant to use.

Stayed in August 2024

The hotel is falling apart!…it used to be a decent place to stay but not anymore. Outside of a building is for more than two years falling a part and is getting worse and worse. The rooms are worn out. The bathroom tiles are missing. The mirrors are broken. The carpets are filthy. Bathroom full of somebody’s long hair on the floor not cleaned up properly after previous guest!! They’ve put us in the rooms with no air condition in the middle of summer to save an electricity most probably while the rooms were at 27 degrees unable to sleep in it. The menu in the restaurant is outdated..identical for last two years. All of this was shared and agreed on by other guests within our group.

Just the location…nothing else

Stayed in July 2024

Small apartment, humble breakfast, no hotel parking

Good price, localisation in tourist area

Stayed in May 2024

Overpriced and on top you pay for parking and using the small swimming pool (wellness charges is another extra). Small room, ridiculous bathroom setup with curtains. You want to spend as less time as possible in the room. Food served for dinner not good. Especially considering the price.

Location Staff was nice and polite Clean Decent breakfast

Stayed in February 2024

The reception offers a parking ticket so you can ride in and out. Be aware that this still costs you 8euro/200czk per day. They glass between bed and bathroom is a bit of a gimmick.

Location is close to several activities. Free swimming pool. Clean room, nice shower good breakfast.

Stayed in July 2023

the room is clean but very small. From the standard for 2 people, they make a room for a family of 3 people, it is very crowded, there is nowhere to turn around, there is no place even to open a suitcase. The pillows are very thin, you sleep as if without it, and the bed is not comfortable, the mattress does not adhere to the wall, a thin pillow falls into the wilderness all the time, not sleep but torment. There is a free small pool with jacuzzi but the water is ice cold. There is a sauna but it is paid. Parking seems to be its own, but for some reason it is also paid. The breakfasts are simple, but you won't go hungry.

the hotel is great for skiers. There is nothing to do here in the off season. Nowhere to go, boring.

Stayed in April 2023

Hotel room located downstairs from reception. Balcony offered only a view of dirty parking area. There was no privacy at all, as guests of restaurant could look directly to our hotel room's windows, so we had to keep blinds closed all day. Weird glass wall between bed and bathroom is not attractive as it doesn't offer view of shower, but strangely of TOILET! Hotel restaurant serves small portions and prices are higher than in capital city. It was no surprise to hear several disappointed guests there..

Good location for skiing.

Stayed in April 2023

Toilet setup was so poor. Lights in toilet was a disaster One thing that is too poor is the way admin replies to bad reviews. Should try to correct the issues rather than trying to cover up.

Friendly staff in front office and restaurant. Good location, just near to ski resort. Near to ski rentals Near to other pub

Stayed in January 2023

Mold on the window, non-functional electricity (the card which was broken). The electricity was not fixed after 3 hours (by that time, it was already dark outside). Then they finally make it work without the card. The mold on the windows was not cleaned even on the next day after “cleaning” the room (the mold was on the plastic piece of the window - so it could be quite simply cleaned).

Great breakfast, great staff (very kind and friendly). very good restaurant inside the hotel.

Stayed in January 2023