Bílá-Mezivodí 98, Bílá, 739 15, Czech Republic
#2 of 9 hotels in Bílá
Guests' ChoiceBased on 42 hotel reviews
9.3Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.7
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 18 January 2025
Vera
PolandVery nice hotel in the forest, good restaurant, good facilities. Perfect for relaxation
Stayed in January 2025
Reviewed: 13 January 2025
Jana
Irelandnothing, we liked everything
great sauna world
Stayed in January 2025
Reviewed: 10 September 2024
Veronika
Czech RepublicPerfect location in the middle of pure nature, amazing spa facility, restaurant with great quality food
Stayed in September 2024
Reviewed: 20 July 2024
Minksova
IrelandThe location was absolutely top. Staff very friendly and delicuous food has been served in local restaurant.
Stayed in July 2024
Reviewed: 17 January 2024
Jana
Czech Republicall was great
location, very nice food and lovely saunas
Stayed in January 2024
Reviewed: 30 December 2023
Filip
Czech RepublicNothing
The personnel was great. We went there with a dog and they for example took care of our dog when we were in wellness or on a massage. The attitude of the staff was perfect. Also the wellness was great - from the pool to outside thermal baths and massages. The food was brilliant too. We really enjoyed the stay.
Stayed in December 2023
Reviewed: 29 July 2023
Michal
Czech RepublicNádherně usazený resort na kraji biskupských lesů
Stayed in July 2023
Reviewed: 17 July 2023
Frýda
Czech RepublicWellness.
Stayed in June 2023
Reviewed: 1 April 2023
Jonathan
United KingdomThe pool was smaller than expected
Location
Stayed in March 2023
Reviewed: 17 February 2023
Giorgio
Czech RepublicI have the impression that too many guests overstayed their booking in the spa facilities.
The wonderful staff really makes this place special. Great food and fairytale location. Absolutely worth it!
Stayed in February 2023
Reviewed: 17 January 2023
Jana
IrelandI loved everything
peaceful, not overcrowded, relaxing, beautiful location in the woods, great saunas, lovely room, very polite and attentive staff, great food
Stayed in January 2023
Reviewed: 18 December 2022
Lubos
Slovakiaskory check out o 10:00 nefungujuci music bar a vinna pivnicka
adults only wellnes mily personal
Stayed in December 2022
Reviewed: 2 November 2022
Tomasriha
Czech RepublicBooked a room with double bed and messaged the staff separately to confirm the room has double bed and not twin beds. Staff explicitly confirmed we have double but upon arrival, we found that it's just two beds pushed together with separate mattrases that create have a hole in between them... Dissapointing, given the explicit prior confirmation
Saunas with the pool are amazing, great food, location
Stayed in October 2022
Reviewed: 11 September 2022
Diana
United Statesatmosphere
Stayed in September 2022
Reviewed: 22 August 2022
Michaela
Ireland- last min pregnancy massage cancellation we have not been informed about it via email, booking.com chat, phone.. this was extremely dissapointing to find out at the time of arrival and it has been one of the reasons why we booked this place 🫤 - starter (duck) I would suggest you remove from the menu completely at this portion/price or make it a bigger size and increase the price to match the quality and value🙄. It was quite a joke .. 🫤having said that, Kyselice soup was tasty. - single beds were too small but not the biggest problem and room a bit dark - a little wee bit problem with the smell from the toilets in the hotel complex should be looked into before it gets worse - I am not used to paying for sauna/jacuzzi when in hotels abroad, was quite shocking that not included in price ☹️ but apparently normal for Czech rep???
- stunning location in the forest 😍 - amazing saunas, outdoor lakes, jacuzzi - breakfast has such a huge choice 🤤
Stayed in August 2022
Reviewed: 22 July 2022
Chozzie
SwitzerlandBathroom downstairs was a little inconvenient.
Location in the middle of the forest, so quiet. Good restaurant with excellent service. Swim in pond most refreshing.
Stayed in July 2022
Reviewed: 4 April 2024
Tomasriha
Czech RepublicWe have been there a year ago and our double bed had two single mattresses not even tied together, so as a couple wanting a break and some sexy time, the two mattresses separating all the time is huge pain in the ass. We complained last year and they promised they would get it fixed or at least strapped together. Imagine our surprise coming this year yo exactly same setup. For the price you pay, you expect a comfortable bed (moreover as a getaway relax weekend) and this is just infuriating. Told them again this time, the receptionist have not even apologised. Also, although the fireplace is super nice, it releases chemical smell once lit - I think it must be from the paint but unsure, but basically, due to the smell released, it's unusable. We were in aparment 11 if anyone from the hotel actually reads it and cares enough to fix it. Shame on management for building a super nice spa worth gazillions and going cheap on a one thing a couple really needs - a comfy mattress
The spa and the complex is really nice, good breakfast too
Stayed in April 2024
Reviewed: 23 August 2022
Petr
Czech RepublicNo AC in the room. No speakers in the sauna. Very little space to keep things in the bathroom. Small sink. The open shower spills water all over the room.
Sauna in the room.
Stayed in August 2022
Reviewed: 21 June 2022
Aleksa
Czech RepublicFacilities like indoor pool a bit underwhelming, especially when looking at value for money.
Accomodation was nice, good breakfast, nice waiters in the restaurant, beautiful location and scenery.
Stayed in June 2022
Reviewed: 31 August 2024
Tereza
Czech RepublicThere are no comments available for this review
Stayed in July 2024
Reviewed: 31 August 2024
Marcela
IrelandThere are no comments available for this review
Stayed in July 2024
Reviewed: 10 August 2024
Egner
Czech RepublicThere are no comments available for this review
Stayed in August 2024
Reviewed: 3 August 2024
Chozzie
SwitzerlandThere are no comments available for this review
Stayed in June 2024
Reviewed: 22 July 2024
Tomas
NorwayThere are no comments available for this review
Stayed in June 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content