The wifi is not so good in the room.

The staff's assistance. The room facilities: has everything, very clean and comfortable, nice interior, spacious and met our expectations. The wellness area: clean and luxury. We went on Sunday and there is no one except for us two in the afternoon.

Stayed in June 2023

Very friendly and helpful staff. Used concierge services as well with great results.

Stayed in June 2023

Lovely place, amazing and spacious rooms with great personalized service. Tasty breakfast on a sunny terrace is an extra benefit.

Stayed in May 2023

Really I cannot fault the place.

The hotel is amazing. Perfect location on the water, beautifully decorated and immaculately clean. The staff are lovely and attentive (thank you, George being such a good host and to Metin for his perfect service in the restaurant) and the spa is heavenly. Highly recommend staying here. Very close to Karlovy Vary and easy to get to.

Stayed in May 2023

nothing… everything was perfect

The best resort we are stayed, very clean quite, sooooooo beautiful, food is amazing staff is awesome specially Mr. Jorge the director he is the best very gentleman and taking care of each details. recommend for everyone

Stayed in May 2023

Nothing to complain

Just a perfect place, in particular the Spa - area was extraordinairy!

Stayed in April 2023

Nothing.

We had a great time at the hotel. It’s located in the forest with a scenic drive from the city, very quiet and secluded. The room (suite) is very spacious, the bathroom beautiful and the bed comfortable. Last but not least, the hotel staff are extremely nice and helpful, really going the extra mile to make our stay enjoyable. Thank you all!

Stayed in March 2023

The hotel was amazing, staff treated us really well, taking care of anything we needed and more, if we come back to zcech republic we will definitely repeat.

Stayed in March 2023

TV channels very bad Hair dryer very bad Lounge area look depressing

Nice in general

Stayed in December 2024

The food was not tasty, I had better breakfasts and dinners in 3 & 4 stars hotels

The cleanliness was top

Stayed in July 2024

You cannot walk anywhere, the sun disappears off the balconies by mid morning and the terrace in the photos is not available for guests. When we asked for loungers the receptionist threw a tantrum.

Good new facilities, spa good.

Stayed in June 2024

Regrettably, we were unaware of the hotel's considerable distance from the city centre, approximately 15-20 minutes by car. Additionally, the receptionist we encountered upon arrival exhibited behaviour that could be described as arrogant, unfriendly, bordering on rudeness. What made us leave. The manager we contacted gave us folowing anwer : "You have not paid anything to our hotel (I paid 2 nights !!) and therefore I do not consider it right that you contact the hotel with this matter. Thank you for your understanding and I wish you more discretion when making future bookings." Unbelievable !!! We paid for 2 nights, did not even stay in the hotel and was asked to f*** off.

Nothing.

Stayed in May 2024

Room was very dirty. First room had hair everywhere. Floor was sticky. Second room was not very clean either, but there was no other option. Dinner was wayy too expensive for the Quality provided. Breakfast was alright

Great staff, cool Wellness area

Stayed in December 2023

the service at the bar and at the reception is unfriendly, lazy and not customer-centric... staff has to be much better trained at these room rates

nice spa, good rooms

Stayed in December 2023

This is not a luxury hotel. The place does meet the standards of a cheap highway motel. Where did that ultra-high rating on booking.com come from? Ludicrous misdirection. The prices amount to highway robbery. If management didn't force you to pay up front, most guests would turn around and leave upon seeing their rooms, experiencing the nonsensical wellness design (no thermal waters? no cold plunge?), and discovering the general atmosphere within the complex and right through the outside environs to be one incessant downer. Never mind the glossy photos - you will be lodged between two main roads, next to a retaining dam with a view of deforested woodland. I suggest they rebrand themselves as a hospice for assisted dying. That seems a good fit.

The staff are making the best of a terrible situation. They showed real courage in the face of adversity, i.e. having to service a trap that does not live up to what it is sold as being. The Retro Riverside has the innate charm of a second-rate geriatric home.

Stayed in August 2023

Very nice location and beautiful sweet suite Suitable for personal relax and couples, honey moon. Service very nice smile and perfect sauna rooms

Stayed in June 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024