No complaints

Spacious, stunning interior bed and pillows extremely comfortable! Best sleep on the whole trip! The breakfast was fabulous too

Stayed in September 2022

No laundry service

Excellent location .. very good service.. Real good value

Stayed in August 2022

location is perfect. 2min walking distance to Charles bridge. Breakfast is quite ok. The room is quiet even just along the downtown street, really nice place to stay in Prague. William at reception gave me good suggestions, appreciated for this！

Stayed in August 2022

Nothing really.

Location was fantastic. I had some issues with my room but the owners were prompt in helping fix them.

Stayed in July 2022

The bed. We paid quite a lot for a week stay, the hotel says a 4 star hotel. It more like a 3 star hotel. But other than that the location is perfect.

Location

Stayed in July 2022

I loved the room, but it does not have an AC It has a fan (which is however not next to the bed), but during a hot summer day, this isnt enough, I was really having a hard time sleeping I understand that having an AC in the old town is not easy, but it is very unpleasant. There must be a way to keep the room cooler during summer I would come back in spring, winter or autumn, but not in summer

The receptionist Ankit is a very nice guy The room looks stylish and has a historical touch Amazing view on the square in Mala Strana Has a fridge Nice bed The room is large

Stayed in July 2022

Perfect location! Very central and the rooms were surprisingly quiet!

Stayed in July 2022

There was a slight musty smell in the room, the staff said we could move rooms but it wasn’t that bad, so we didn’t move.

Location was sensational, the room was really quirky and gave you a real feel of loving in Prague. Would definitely stay here again. The staff were very friendly and the breakfast was nice (not massive options but adequate).

Stayed in June 2022

pillows were too soft (but that's just personal preference)

location is excellent, staff was very accommodating during checkin (we showed up a little earlier than planed). Breakfast was not bad - self service, good selection of yogurts, croissants and fruits.

Stayed in June 2022

After realising that they did some work in my room while I was absent (basically, ONLY putting a new window to install A/C), I went to the receptionist who showed no compassion, no interest and no profesionnalism in dealing with this issue. Also, despite loving the air perfume in the toilets, this is WAYYYYYYY too strong for the room. This has also been alerted to the receptionist... with the same kind of success...

Location is perfect!

Stayed in June 2022

Could do with a small couch but that is all!

The location was perfect. 24hr desk was very convenient. Breakfast was lovely, good selection. Room was beautiful, quirky. Great views, not too noisy even with the clock tower behind you!

Stayed in May 2022

Breakfast was a bit limited. Too little coffee capsules

We liked the fact that you ate the breakfast in the room

Stayed in May 2022

Steep stairs to the bed, unable to darken the room, too bright in the morning.

Great location, clean room, comfortable bed, nice room interior.

Stayed in May 2022

This is a charming hotel with pleasant staff, comfortable rooms, and a great location!

Stayed in April 2022

Lift not working properly, our suite wasn’t cleaned during one of our days there, some of the lighting in the suite not working so main room is quite dark.

Very specious accommodation, great for a family (with older children), excellent location, excellent transport service to / from airport

Stayed in February 2025

1) The elevator was dangerous and scary. Half the times we took it, it stopped abruptly between floors. Instead of fixing it, they advise you to not use it and take the stairs. I don't want to take the stairs to the 3rd floor, after walking all day. 2) Breakfast was ok somedays, but on other days, it was inadequate. Especially on Saturday 4th January, we woke up before 9:00 and there were no sweets, milk, waffles or cheese variety at all. We left the hotel at 10:30 and they were never replaced during that time. And even on the days that they did have variety, you had to be very quick and snatch whatever you like immediately, because if someone else took it, they wouldn't replace it. Moreover, you bring your own plates and cups from your room, fill them from the buffet and eat in your room. That means that you have to wash them afterwards! I didn't go on holidays to wash the dishes!!! 3) The lights in the room were inadequate. Half of them were not operating at all. During the night it was very hard to find your stuff. 4) Worst of all. During our last day, the cleaning person removed the waste bag from the bin next to the toilet and left it inside the room, right at the entrance! I understand that it was an accident and they didn't do it on purpose, but it was disgusting and unprofessional.

The room was spacious and picturesque, with a lovely view. Charle's Bridge was less than 5 minutes away. They have a 24-hour reception.

Stayed in January 2025

The rooms are quite dark, some of the lights are even too dim which however creates an atmosphere of an old house. The apartment was VERY dusty which is in my view not acceptable for the price (see the pic). It felt like they are just changing the bed sheets and cleaning the table. All the other surfaces and the floor had not been vacuum cleaned in a while. As a person who is slightly allergic to the dust I had a stuffy nose when going to bed. It looks like the dishes are being cleaned after each guest in the rooms by hand with a small sponge, they did not feel hygienic. There is a tram station right under the window which is quite loud till the late evening/night. The bed is fine, however, the pillows are extremely uncomfortable. Be prepared for some things to fall apart when you touch them, such as door and window handles, window benches etc. The safe was broken in our room. The receptionist lady tried to fix it but did not manage. As a consequence, we had to carry all of our valuable belongings with us as no alternative was offered. We expected at least an apology for the inconvenience, maybe some apology drink or whatever but obviously noone cared. They also never asked us if we liked our stay and if everything (apart from the safe) was fine. I must say that even for the Christmas time 200 euros per night is quite overpriced for Prague and not worth the rooms/service they offer.

Cozy apartment in a historic neighborhood. You can easily reach most of the tourist sites by foot. Nice view. Breakfast was ok.

Stayed in December 2024

-the room is not the cleanest, there is dust and visible stains on the carpet and curtains. There is a TV but no controller and the light on the stair cannot be turned out fully ( big problem because is right in front of the too small bed) -Staff is not the nicest and the lady at breakfast don’t speak English at all. -If you don’t use sugar but sweetener, be aware that they only have regular sugar at breakfast.

The location, near both to the old town and to the palace complex

Stayed in September 2024

I recently stayed at this hotel and, unfortunately, the experience was far below expectations. The walls were damaged in multiple places, giving the room an overall neglected and worn-out feel. Room equipment was equally disappointing—furniture was outdated and worn. To make matters worse, the lights in the room flickered constantly, creating a rather unsettling atmosphere. The bathroom was another major issue. There was a lot of mould in the shower, making it feel unhygienic and unpleasant to use. The towels provided were also a problem—they smelled bad, as if they hadn’t been properly cleaned or aired out. This added to the general discomfort of the stay. Another issue was the view from the window, which was supposed to overlook the square. However, this view was almost completely obscured by a thick railing, making it impossible to fully enjoy the surroundings. One of the most surprising aspects of the hotel was the lack of a dining room. Breakfast is served in the hallway, and guests are expected to bring plates from their room to collect it. Not at all what I expected from a hotel. Overall, the combination of poor room conditions, lack of basic hygiene, and inconvenient breakfast arrangements made for a disappointing stay. It felt far below the standard one would expect for the price. It simply didn’t offer the quality or comfort to justify the cost.

The location is very convenient. The staff is friendly. The check in and check out were without issues.

Stayed in September 2024

Nice to have a portable air con unit in the room but it was very noisy

Our flight arrived late so the 24 hour reception was a relief. Excellent location. Great view. Rooms had a lot of character

Stayed in August 2024

Breakfast is served outside of the rooms so it can be heard in your room when it is being prepared. So you have to bring the food to eat at your room - which might bother some people, but you don't need to wash the dishes. Variety wasn't bad but otherwise I had much better breakfasts.

Location is wonderful, few steps from the main attractions of Prague. Room was nice but not very practical and some of the furniture weren't in good condition (missing handles, almost half of the lightning in the room wasn't working). Also the steps are very steep so one needs to be careful when walking down (esp. when going to bathroom at night).

Stayed in July 2024

Very grand decor and furnishings. Great location

Stayed in June 2024

Room is dirty, the couch is stained, no AC.

Great location, good food, nice people.

Stayed in May 2024

Really low wifi reception in the room and most importantly a velux window over our beds was missing curtains and forced us to wake up very early in the morning with the first sunlight. This issue (at least for us) was not resolved by the reception, who only hang a towel (that was a joke as a solution). They surely need to resolve this issue before too many people start complaining about room No 2!

The location was perfect and the room was very cosy and nice.

Stayed in November 2023

Garrett room with tight access

Location

Stayed in October 2023