There is no lift and my partner hurt his back just before the trip. But this is probably more of a review of human frailty and remembering that despite being young and generally fit, anything can happen, not a review of the hotel

Really lovely room in an amazing location. They also left several chocolates for us, so that is a definitely a plus

Stayed in April 2023

Staff is only in house a short period of the day. When i arrived to check in luckily there was staff as something went wrong with a check in of a group of guests so the room assigned to me was already given away. Imagine dealing with that without staff present.

Location is really fantastic, direct in Altstadt and near the Rhine. Room was small but clean

Stayed in March 2023

no lift quite expensive

good location room lovely and warm and cosy bed (room small but cosy)

Stayed in March 2023

Communication with the staff can be improved

Perfect location, close to everything. Room was clean and comfortable. Automatic check in worked very smoothly

Stayed in March 2023

good curtains in the room, but unfortunately not in the bathroom so there was a lot of light in the room during the night

good location, friendly and helpful staff

Stayed in February 2023

the staff were very friendly and attentive.

Stayed in January 2023

a cup of tea or coffee in the room for the morning would have been good.

the room was modern, clean and tidy and close to all amenities.

Stayed in December 2022

bathroom was small. stairs are steep. no lift. floor was always wet from the shower .

location. thé breakfast was good. staff was very pleasant

Stayed in December 2022

We had a room on the 5th floor, without an elevator, this was quite climb. The room itself was very charming in the attic of the building and even had a balcony with a view on the Dom. The charm comes at a price, there are a lot of small corners and a slanted roof in some areas, making the room a bit tight at moments. For improvement it would be nice to have one additional comfortable chair in the room as well as a electric kettle.

The location of the hotel is great, staff is friendly and the breakfast very diverse. There was a nice cold beer in the fridge when we arrived, which we found a great gesture. The hotel has a self service check-in and check-out, but nevertheless we were greeted personally upon arrival. Overall, a very good stay for a city trip to Cologne.

Stayed in December 2022

It felt a little cramped. The reception area is tiny and so is the breakfast area. Two people cannot be at the buffet at the same time. The breakfast was ample but average. The staff was very nice.

I really liked the location. it was perfect for us- right next to the Christmas markets and an easy short walk to the Dom.

Stayed in December 2022

Nothing of note. The room could of done with a tea/coffee facility.

Comfy, clean hotel in a fantastic location. Staff on reception were very friendly.

Stayed in November 2022

Little on the pricy side, but perhaps that’s just travel these day!

The location was fantastic, right around the corner from the Christmas Markets and a series of great brew pubs.

Stayed in November 2022

In my opinion the breakfast could be better.

Location is excellent. The facilities are good and bed i was super comfortable.

Stayed in November 2022

a lot of stairs but we knew that anyway from previous reviews

really clean, great location, staff were fantastic - super helpful

Stayed in October 2022

Superb location and very clean. The staff were very welcoming and friendly.

Stayed in October 2022

My room was on the fifth floor and there was no elevator. Even if this was the top floor, it didn't have any impressive view. So I recommend you to stay in the lower floor.

Location. Friendly staff. Cafe on the ground floor.

Stayed in October 2022

We had difficulty on arrival as the bell did not seem to work and I had overlooked the fact I had received a message with a PIN for the door. I had to call the hotel to speak to someone but that didn't really help - fortunately there was a staff member in the hotel who eventually let us in and was then very apologetic and helpful. Our arrival was mid-afternoon - a late night arrival would have been a problem. Booking.com should improve the messaging for such critical information as a PIN! The details should also draw attention to the fact there is no lift in the hotel, which might be a problem for some (not us!)

The room was comfortable (we actually had a slightly larger room than booked as compensation for difficulties on arrival - see below). The hotel is very conveniently located in the old town close to the markets but in a quiet location away from the main thoroughfares. Our room rate included (continental) breakfast and we were pleasantly surprised as to how good it was - staff very attentive and friendly.

Stayed in September 2022

I did have a small problem with my key card and because there is no reception, it did require a few calls to sort late at night. But the team were incredible and solved it quickly. No lift but worth the views on the 4th floor!

Julian took good care of us. The location is brilliant

Stayed in September 2022

Lack of elevator Lack of toothpaste in the bathroom

Friendliness of the staff Cleanliness of the room Free beer in the mini bar and a piece of Ritter Sport on the bed Balcony in my room

Stayed in September 2022

stairs! no toothbrush, no shampoo

nice location nice lil German breakfast nice staff technically nothing wrong

Stayed in September 2022

Friendly, helpful staff. Very central location, but quiet; only heard street noise one night and it soon abated. Comfortable small room. The weather had been unnaturally hot but the fan in our room made it OK.

Stayed in August 2022

Very clean spacious room, with a bathtub & nice balcony. 5ft floor without elevator, we didn't mind though.

Stayed in July 2022

No elevator.

Small but very nice room. Excellent breakfast. Excellent location. Very friendly and flexible personnel. Can highly recommend this hotel.

Stayed in July 2022

There is no elevator. The Stairs are not too wide. Specially abled guests might have challenges.

Centrally located. The Staff is friendly. They allowed us to check-in at 12:00. Contact less access. Close to many of the highlights of the city.

Stayed in August 2022

There is no common area outside the room to relax in. I had a room with a window onto the street on the first floor, and I could hear footsteps and passersby talking.

I really liked how friendly the staff were when I asked the use the toilet and store my bags before check-in. I even asked if there was anywhere I could store some chocolates I had with me and they helped. I like the convenience of the self check-in kiosk which even activates a blank key card with your assigned room. That was super cool to experience!

Stayed in May 2022