We got single beds on stead of double, I was keep falling to that gap in between 😅

Brilliant staff,rooms,sauna and breakfast... Everything you need for good stay at 4 stars

Stayed in May 2022

the location is perfect so close to center and the room was clean, I arrived earlier and without any problem,I checked in at 11:00 AM. room design is perfect and I definitely will be back again.staff so friendly and helpful.

Stayed in May 2022

First room had a badly malfunctioning shower and a problem with the wiring of the bathroom lights. If the bathroom lights were on, another bright light in the general room was on too. Not great at night. We were switched to another room. The shower was better but still not functioning as expected from a rain shower. It had strong, messy sprays and the hand shower sprayed from the connection to the hose too. Apparently they are just all clogged to a degree I never experienced in a hotel. The fridge in the new room didn't cool at all, it didn't seem to have power. After calling the staff it would be checked but we never heard about it again. In both (standard) rooms the airconditioning could only decrease the temperature by 3 degrees C by configuration. Which wasn't enough for a chilly spring night with the window opened as far as possible (which wasn't very far) It was still too warm with the provided duvet. The airco was very noisy too. We ended up sleeping under the duvet cover only with the airconditioning turned off and the window open. That was fine (after people outside stopped talking) The 2nd room had one less closet because it was connected to another room. We don't unpack much but we did notice the difference. The bathrooms are small with the door opening into it. If someone is on the toilet and you open the door, you bump it into their knees.

Breakfast. Seats in the room. Atmosphere.

Stayed in April 2022

all went well. thank you.

Stayed in April 2022

The hotel was very beautiful, the check-in was really easy and the employee were really friendly

Stayed in April 2022

great, quiet room and good atmosphere! would be staying in the same hotel if I visit cologne again.

Stayed in April 2022

I was really surprised (and honestly disappointed) to see a mouse during breakfast at the Radisson Blu. I hope the management takes this seriously and improves hygiene standards

Design and location

Stayed in April 2025

This is not the Radisson level we know—definitely not a good hotel. The main issue lies with the restaurant and breakfast. The restaurant was truly disappointing. The menu was extremely limited, with very few appealing options. The food itself felt like low-quality, ready-made meals—more like McDonald’s in fancy wrapping. It tasted bad, felt unfresh, and to make things worse, I even found a hair in my dish. When I called the manager to show them, they were polite on the surface but quite defensive, insisting they had tasted the food and found it good, and even claimed the hair was mine. Our original plan was to enjoy all our meals at the hotel, but after that experience, we never returned to the restaurant. The only bright spot in the restaurant was Octavia—a truly sweet and kind lady who deserves appreciation. Breakfast was, unfortunately, just as bad. The food didn't feel fresh, and the vegetables had a strange taste. We even found a bug in the scrambled eggs. The chef came out to apologize and said it must have come from outside. He was very sweet, but it’s clear there is a serious problem with food hygiene in the hotel. The value for money, especially for breakfast, is zero. The reception staff, on the other hand, were very nice—friendly and professional. Still, I will never return to this hotel. It’s a real shame, especially since we chose one of the most expensive hotels for this period and received such poor value. I usually love Radisson, but this one didn’t live up to the brand I know and trust.

Then hotel is nicely designed Pet friendly Good parking The rooms are nice

Stayed in April 2025

The bed was very bad

Stayed in March 2025

I had thought when booking through booking.com that breakfast was included but the filter was lost as I navigated through booking.com so we had to pay extra for breakfast.

Room was very comfortable, breakfast was great, cleaning was a little disorganised (forgot to leave towels, bin bags)

Stayed in March 2025

Each day complained about the Internet being useless old dial up was faster. . They have a list of excuses they use! 1 being the hotel is busy many hotels are busy but still good Internet. Cleaning of rooms is below what is expected. Room has a coffee machine with water around 40c with nothing to put in the machine. They supply nothing in the room but a kettle and coffee machine. No tea bags of coffee/ milk .

Location to the fair. They provide hotel water and a good shower if you do not mind standing in a bath!

Stayed in March 2025

Customer service was non existent. I needed to alter my reservation and the hotel did not help at all and gave me no options. They had availability to switch it and chose not to. They forced me to pay for the entire reservation and gave me nothing but attitude, no accommodation and no refund. Do not book with them.

Nothing-

Stayed in December 2024

Over priced, faceless, unreaponsive staff, rooms were average nothing special

Lobby area

Stayed in December 2024

Not business friendly - clothes have to be taken to reception - no overnight suit pressing service or same day after 9am - iron in rooms is dry iron without steam function

Location adjacent to messe however the conference expansion is on the other side of the messe

Stayed in November 2024

We were late arriving due to train delays, but it should still have been possible to get a proper meal at 9.15 pm......

Room clean and comfortable, good value for money for overnight stay near Messe/Deutz station

Stayed in October 2024

I did not like the food ⁷⁸

Stayed in September 2024

I am writing to express my dissatisfaction with the service I received during my stay at your hotel from 4th to 7th September. Specifically, I encountered several inaccuracies in the information filled out on the hotel documents, including incorrect details and grammar mistakes. Additionally, during my stay, I left some clothes in my room upon checkout. I contacted the hotel twice, and on both occasions, I was told that no items were found. However, after my colleagues insisted on further checking, my clothes were eventually located. This experience caused me undue stress and inconvenience, which is unacceptable. I kindly request that your staff exercise more diligence when handling guest belongings and ensure all items are accounted for accurately. Moreover, attention to detail in document preparation is crucial for maintaining the professional standards expected by your guests. I would appreciate it if you could address these concerns and take the necessary steps to improve your services. I look forward to your response and any actions you plan to implement to prevent such issues in the future.

Stayed in September 2024

Coffee machine did not work, and there was no shower gel in the bathroom.

The hotel was great overall, especially the haribo at the entrance, the small shop after checkin. And the staff were quick and efficient.

Stayed in August 2024

We could not make the in room dining order from our TV system and nobody could help us how to reach the QR code. Instead we are asked to come downstairs to get a menu.. This defeats the purpose of in-room dining. If I wanted to leave my room, I would have just eaten downstairs. Hotels should look into the technology they are using if it serves the purpose. If a QR code does not appear on the screen, reception should know how to get it on screen or at least they should have a QR code put somewhere inside the room but not call guests down stairs to get a menu. The one night stay was a bit overpriced but I think it was about an event happening in city that time. Normally you should expect more with this price.

The location is just okay. It’s not particularly convenient or scenic. The room was average. It was clean and had the basic amenities, but nothing about it stood out. For the price, I expected more. The breakfast was also just okay. It offered the standard fare but lacked variety and quality. Again, it felt overpriced for what was provided.

Stayed in July 2024

Room AC wasn’t working. The hotel staff provided two fans. TV Chromcast didn’t work either. For a daily rate of 300+ I would expect more.

Friendly and supportive staff.

Stayed in July 2024

Had to change room twice in 3 days due to errors. Colleague had items go missing from washbag. Rooms were hot and AC did not cool them down

Location by exhibition halls was great. However a bit far away from the city centre

Stayed in June 2024

Constructuring outside commencing at 7/8am every day made sleep difficult.

Location and hotel was good

Stayed in June 2024

Was not properly cleaned, multiple spots were found sticky. Plus it is a double room so I expect to find two bathrobes and slippers not just 1. And have to ask multiple times to get a second one

Location is nice and staff are good ppl

Stayed in May 2024

Some furniture was scratched, from electric tea kettle was dripping water, we asked for 1 single bed, but we got 2 separate beds, window was not fully opening, on the floor was some dirt or crumbs, if you stay for longer time, there is no forks, dishes, etc., even no microwawe.

In reception was some free candies, water and fruits and in the bedroom 2 bottles of mineral water, some tea and coffee.

Stayed in May 2024

I booked a room and they said it is not available and they gave me another room lower grade at same rate I paid

Close to the fair

Stayed in April 2024