We were hoping our Wow room would be a bit more wow. It just wasn't. It was cold-looking, clinical and impractical. We only stayed one night so we managed. The shower is in the same wet room as the toilet so the floor is permanently wet as was the toilet. So if you used the toilet in the night you got wet feet as the tiny bath mat was useless. as the whole floor was wet. If you used the loo, the sink was out of the toilet room so you had to go back out to wash your hands before going into the shower for example. There were no hooks in the shower room and very little space by the sink to put anything so it all became a bit of a juggling act which was just annoying and far from luxurious or a treat.

The location was great, the car park very convenient and breakfast was good.

Stayed in July 2024

The price was way over priced for the size of the room.

The location was reasonable

Stayed in July 2024

The more expensive rooms are almost exactly the same as the cheaper ones. None of the rooms have a view. The room does not have a coffee maker or mini bar, which almost every hotel has. The bathroom is effectively in the bedroom.

The lobby is very pretty and the rooms are clean. The bed is comfy. The check in and check out is very easy.

Stayed in July 2024

Despite paying for a better room it was small, lacked any form of refreshments, the toilet and shower were glass walled and in the room rather than being a separate area.

Fabulous themed and spacious communual areas, very professional staff and located close to the metro.

Stayed in June 2024

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Stayed in June 2024

Very small tight room

Decor and quirkiness

Stayed in June 2024

The bed was a bit small.

Nice clean rooms.

Stayed in June 2024

Room was very hot. 4 of us in separate rooms could not get AC to make any difference. Massively increased prices when trade fairs/football on.

Excellent breakfast, location good

Stayed in June 2024

The pillows were cheap and synthetic. The room was on the ground floor and had a literal wall in front of the window. There was no kettle, no complimentary coffee. Very basic and small and not at all good value for the price.

Stayed in May 2024

The room was too hot, not able to open the window, limited services eg bag drops in room

Environment

Stayed in May 2024

Pillows were not comfortable

Stayed in May 2024

There want parking spot available. Limited (cold) dishes and snacks for breakfast. Soundproof could be better.

Nice design and a beautiful lobby. The location is good as well.

Stayed in May 2024

We received a voucher for opting out of the cleaning service but we waited for ever to get a drink for them and in the end gave up and went downtown to get a drink at Brusseler Platz, which was great. The staff seem all students with little experience. It would be better to have at least one senior person in the bar to look after the guests. And it was a but noisy at night, with people smoking? outside in front of the hotel all night.

great location, very close to Alt Stadt, but also to Belgischer Viertel and many terraces and bars. Nice atmosphere and own style, different from the big brands. We had a problem with the shower, which was fixed promptly and adequately. Beds, shower and chair were all excellent. They charge only 5 euro extra to charge the car.

Stayed in May 2024

Unfortunately I’m pretty sure we received the wrong (smaller) room, it was layed out differently than the one on booking.com. Furthermore, upon arrival we were told there was no parking space which was apparently incorrect when we checked again, so that was unpleasant. Also, the bathroom was not clean. Pretty disappointing

cute style and bar downstairs

Stayed in April 2024

Breakfast is continental, so no cooked sausage/bacon etc, but plenty of bread rolls, cheese and ham as well as boiled eggs. Coffee was pre-made and in a dispenser, not quite my taste but was ok. No early check in available as it is an automated system so if you are there early you have to wait in the lobby area, but that is quite comfortable.

Staff are amazing and the location is perfect for the centre of town as well as for the Gewoelbe club that is a 10 minute walk away. There is a supoermarket next door for easy access to snacks and water/drinks and the nearest Ubanh station is less than a minute away.

Stayed in April 2024

Air conditioning was non existent, room was hot and difficult to cool down.

Breakfast was limited, not a huge selection really. Not much point in bottomless barista, who can drink more than 2 cups of coffee at breakfast?

Stayed in March 2024

was not so clean.

Hotel, staff, location and room designs was good.

Stayed in December 2023

Quite expensive for what it is. The accessible shower room design could be better, water spills out into the room.

Comfortable hotel in good location.

Stayed in March 2024

bathroom

bathroom small. breakfast not great

Stayed in January 2024

It was quite noisy. The room was too small for the big beds, so I kept hitting my legs with the bed corners everytime I passed by. Breakfast was disappointing and quite expensive, 24 Eur. They have also the american system, they ask you to tip, even when the breakfast is a buffet.

Bed was comfortable. Great location. Friendly front desk staff.

Stayed in February 2024

Love the concept, but hate the execution! Overall experience could not have been worse if someone tried. Unable to combine two bookings (same room category and consecutive nights), we not only were locked out of our room but also woken up by an unfriendly front of house staff member after night 1 as accused of overstaying (despite specifically highlighting this upon checkin, and getting new keycards issues in the middle of the night just to avoid such a scenario from happening). This only after housekeeping barging into the room despite the do not disturb sign hanging on the door. This happened every day of our stay - getting disturbed or woken up by housekeeping which when we explicitly asked for the room to be made up - simply did nothing at all. Not once during our 5 night stay did we come back to a cleaned room - and this should be possible despite it being the carnival weekend and it’s not my problem as a guest whom the hotel operator outsources the service to! Further, despite this being a brand new building, the walls separating the rooms are paper thin and being woken up by your neighbours beats as if the music were glaring in your own room - sub-par at best. After 5 days of no housekeeping - the only option we were given upon return to the hotel after a long day at the parade was to move rooms at 2am. And the icing on the cake came when we were woken up but 7h later by a staff member to be informed that another guest on another floor had managed to beeak their in room washbasin and that as it was close to checkout time anyway (we had not taken a shower yet btw!) they had turned off the water to our room completely already. This is an established hotel - and if ‘lean luxury’ means one cannot expect the most basic hotel services - my learning is to rely on the less pricy but cleaned at any hour during carnival motel one rooms. An overall horrible experience not to be repeated sadly.

The 24h bar

Stayed in February 2024

Customer service is really bad

Trendy and modern hotel

Stayed in February 2024

Breakfast value €24 per person poor - no hot food

Great staff Fabulous rooms

Stayed in February 2024

Tiny room with zero shelves or hooks. Check in process was awkward

Good location.

Stayed in December 2023

breakfast

location, staff etc

Stayed in January 2024