Only that if you a ground floor back garden patio room at the same with lazy inconsiderate guests who smoke, they can choose to smoke just outside the garden door/window of your groundfloor apartment, despite havng the whole garden where they could smoke.

The location at first was worrying, as it is right on a main road. However, we were in a room on the ground floor at the back, and there was no noise whatsoever, even with the garden door left ajar. Very surprising! Thick well-built German houses/buildings! When the garden door was closed, there was no noise at all - the door are triple glazed. The beds were very very comfortable. The reception male staff member was very helpful and kind. He gave tips on parking. He said we could use a pot for pasta and whatever cutlery or crockery we needed to have out own meals in our room, using the kitchenette present. The wonderful thermal baths are 15 min walk away, and there is a large supermarket and bakery across the road.

Stayed in April 2025

Good value for the money

Stayed in March 2025

Family room is spacious and cozy

Stayed in March 2025

it was cold in the room

clean

Stayed in February 2025

The room is very spacious and the beds very comfortable. The location is not very central, but there is a bus station close by and you can always find a scooter to rent. Definitely a good option for its money.

Stayed in February 2025

- Using a bathroom outside the room. I would have preferred not to lock and unlock the door with the key everytime I had to use the washroom.

- Welcoming host - Huge supermarket just opposite to the hotel - Decent room -Electric kettle

Stayed in December 2024

I am not a fan a fan of self service check in - whilst we were checking in late-ish it is always nice to see a human being; no breakfast unless it is booked early enough the day before.

If you are looking for a reasonably priced placed in Aachen you are going to struggle - not sure why as Germany is packed full of beautiful places to stay at a fraction of the price. That said, Soers Hotel works for an overnight stay or two: it is within walking distance of the town centre; close to the park & ride at Tivoli; clean, spacious rooms (ours was at any rate) and helpful staff.

Stayed in December 2024

Friendly welcome, helpful staff, very clean and quiet rooms, good selection at breakfast. Easy to get into centre by bus.

Stayed in December 2024

The room is not fresh enough. Little bit dusty.

Nice room. Simple, but we had everything that we needed. Nice location: 10 minutes walk to Carolus Thermen. Direct bus to the city centre. Bed was comfortable. Sheets were clean.

Stayed in November 2024

I have nothing to complain

The exceptional customer service at this hotel truly stood out from the moment of booking. The staff went above and beyond to ensure a smooth late-evening check-in: They proactively sent detailed check-in instructions When I hadn't responded due to my travels, they took the initiative to call me personally to ensure I had all the necessary information This attention to detail made me feel valued as a guest The staff's commitment to guest comfort was further demonstrated when I mentioned the street noise in my room. Although my wife and son were perfectly comfortable with the original room, the hotel staff readily accommodated my personal preference by relocating us to a quieter room facing the courtyard for the second night. Room quality was consistently high: Impeccably clean accommodations Well-maintained facilities Excellent value for the price

Stayed in October 2024

The kitchen was supposed to be furnished and it wasn't.

Nice big cosy room

Stayed in October 2024

Bathroom shower drain needed a little more cleaning, there was a bad smell from it. There was no cookware even though there was a stovetop.

Very helpful staff:) Comfortable beds. Exactly as shown on the photos.

Stayed in October 2024

All very comfortable, easy and very kind. Happy to come again!

Stayed in September 2024

Sports stadium is very close by, which is good for those who come to watch sports, but for those who don't, there is absolutely no parking within a 15-20 mins walking radius of the hotel when a football match is on. There is no fridge or microwave in the room (which is one thing that we forgot to check when booking). Paid street parking in front of the hotel at $6 per day.

Relatively good location for exploring Aachen, with bus stops very close by. Spacious room. Relatively quiet despite being on a main street. Friendly, helpful staff. Reception closes at 4pm but you can self check-in after that.

Stayed in September 2024

There was nothing not to like

Central and close to shops and public transport.

Stayed in September 2024

Great location, great staff, great value, large room.

Stayed in September 2024

1. NO parking. All parking spaces around were occupied in the evening. 2. Poor cold breakfast, and if you are with a dog, you can not come with him or her to the breakfast room.

Looks very nice, and not only looks - also comfortable: lots of shelves in the bathroom, enough small necessary things, table and chairs. Automatic check-in, but if you have questions, there is no one at the reception in the evening. But everything was simple, and we did not need help.

Stayed in August 2024

Nothing everything was ok

Nice and spacious family toom. Clean and fully equipped.

Stayed in August 2024

Nothing as such. A little more air circulation would've been a great advantage.

Good location, spacious room and warm staff. Even at midnight we were welcomed by the staff Jabal. The backyard was an advantage and it's nice for the summer.

Stayed in August 2024

You hear everything around the hotel, walls are not isolating sound. People banging doors at 4AM woke me up.

Good location, easy check-in, clean rooms. Breakfast very basic (no fried eggs, bacon, salmon, ham...), but good enough.

Stayed in July 2024

The traffic outside was a bit loud sometimes

The breakfast was very good and the room was clean and well maintained

Stayed in July 2024

Nice and quiet and peaceful.

Stayed in July 2024

A little bit far walking to the center.

The place is clean and the bed is very comfy.

Stayed in June 2024

Nothing

The staff were probably the best I have ever come across in a hotel. So friendly.

Stayed in June 2024