No connection between their rooms So it would be better for families to have connected rooms Also the beds are very soft for us

Cleanliness and perfect details of the facility We also liked the location

Stayed in May 2022

The service. You cannot ever get hold of the hotel. Unwilling to assist.

Dissatisfied with the front office manager and the way he speaks to down to a customer. The hotel ignore booking.com requests and then penalties apply to the customer. Unwilling to assist. Rude and arrogant

Stayed in March 2025

Outside of the hotel there were people smoking constantly. Inside of the hotel the main lobby reeked of cigarette smoke but I thought that was due to the bar although I never saw anyone smoking there. After going to my room I didn't notice any issues at first but I immediately left for an appointment in Stuttgart. When I returned it was clear that my room had been smoked in even though it was apparently a non-smoking room. I called the front desk to inform them of the issue they moved me to another room on a different floor. However even in the new room the faint smell of cigarettes was ever-present and the hallways also had a lingering cigarette odor. This hotel was in complete contrast to the Steigenberger Icon Frankfurter Hof that I stayed at a little over a week prior during my trip to Europe. That hotel had a cigar room or smoking lounge but the smell of tobacco was limited to just a few feet outside of that room in the main lobby area which I only passed by while entering and leaving the building. This hotel on the other hand was inexplicably worse in comparison. I should also add that I didn't like the fact that the hotel did not provide encrypted Wi-Fi but had a captive web portal for sign-in (and possibly logging) which is useless and the second room that I was moved to had a defective TV. The cigarette odor issues were not something that I expected from a hotel of this caliber, it was more akin to a low-end motel in America. In my opinion smoking should be completely banned indoors.

The hotel was close to the main station, restaurants and grocery stores. The room was also a decent size as expected with a walk-in closet and a separate shower and bathtub.

Stayed in November 2024

The rooms are very bad, first of all they are very shapeless. The air conditioner does not heat enough, we were cold. Also the rooms are very dirty, they only cleaned the visible areas. The dust behind the television must have been left from 3 months ago. The pillows are very uncomfortable, very thin, as if they were paper and not pillows.

I liked the location and the wide reception.

Stayed in February 2025

The property was in a good area as far as restaurants and shopping, but the area didn’t feel safe (lots of immigrants and there had been a recent murder), plus construction across the street looking out your window was not pleasant

Excellent Room (Junior Suite)

Stayed in January 2025

Excellent staff and hotel💕

Stayed in January 2025

Nothing

Great location, excellent breakfast and helpful friendly staff. Especially breakfast staff.

Stayed in December 2024

Ok location Staff kind Tv old without netflix or you tube It is not possible to make an appointment for massage

Stayed in December 2024

Hotel and furnitures are all too old

Location

Stayed in December 2024

The bar for hotel guests closed at 9.30 pm, the restaurant closed all day and was not even open for the evening. The food service at the bar was mor acceptable

The service was less then the bare minimum, say two star but the price was 4 star plus

Stayed in December 2024

It is historical and well preserved. The location is very near all transportation yet the building is soundproof. They have a nice restaurant and offer breakfast and dinner (Not sure about lunch). There is also a selection of great dining and shopping within the city block. There is a wonderful sauna available and other spa facilities that are free with the room. I would definitely stay again.

Stayed in November 2024

The Staff very bad and rude Air conditioning summer time not working the room very hot

Location

Stayed in September 2024

Downgraded me because they overbooked

Location

Stayed in September 2024

Could not cool down the room

Breakfast was expensive and not worth the price

Stayed in September 2024

Overall the hotel is quite outdated and rooms are not very modern and smell "old". The hotel was super quiet and it was hard to find staff. Would have expected more for such a "high-quality" hotel.

Location was great and super central.

Stayed in September 2024

The location was great!

Stayed in August 2024

very nice suite, good restaurant, excellent cigar bar

Stayed in July 2024

Breakfast should be better

Stayed in August 2024

The location was outstanding and the room large and comfortable; Staff was extremely gracious.

Stayed in August 2024

Stairs to reception and rooms. Staff were great and they carried luggage, but less mobile people need to be aware of the steps.

Beautiful hotel. Fantastic location on the Grand Canal. Staff were amazing. Breakfast lovely and very reasonable price at 15€. Staff were very helpful with recommendations and booking meals and trips.

Stayed in July 2024

Location, staff,

Stayed in July 2024

Nothing , everything was great

The location really closed to the shopping centers and bars

Stayed in June 2024

Wouldn’t allow us to check in till 9pm and wouldn’t discount the bill and made us pay for breakfast although we couldn’t check in till midnight

Lovely clean hotel

Stayed in June 2024

Non

Location. Thank you Lily for the great attitude!

Stayed in July 2024

Staff is cocky - please be a bit more relaxed and don’t judge people by their looks! Mattress was horrible - old and worn. Shower head was full of lime so less than half of the holes were working. The hotel is very dated. You can clearly recognize the lack of investment.

Good location in the city center. Nice cigars lounge

Stayed in June 2024