I am writing to express my extreme disappointment with the recent experience I had at your hotel. I arrived at the hotel on 20.06. at 23:30, after making a late check-in confirmation the night before. To my utter disbelief, I was informed that the hotel was overbooked and that I would be sent to another hotel in the city, which was approximately a 30-minute drive away. As a result, I didn't arrive at the alternative hotel and check-in until 1 am in the morning. I specifically chose and booked your hotel because of its proximity to the airport, as I had an early morning flight to catch. However, I was left frustrated and inconvenienced by the fact that I had to travel all the way from the city to reach the airport, adding unnecessary stress to my already exhausting journey. To add, I was also forced to pay for an expensive taxi fare to the airport due to the last-minute rebooking. What disappoints me the most is the complete lack of compensation or any form of recognition for the inconvenience caused. Not only did I have to endure the inconvenience of being redirected to another hotel at a late hour, but I also had to bear the financial burden of the additional transportation costs. This is unacceptable and reflects very poorly on your hotel's performance. As a customer, I expected better service and professionalism from a reputed establishment like yours. It is disheartening to have such a negative experience, especially considering the efforts I made to ensure a smooth and comfortable stay. I believe it is only fair that you address this issue promptly and provide appropriate compensation for the inconveniences I have endured. I hope you take my feedback seriously and understand the impact that this incident has had on my overall experience.

Stayed in June 2023

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Good hotel walking distance to eppendorf clinic

Stayed in June 2023

Hot water didn't work. The handle was broken and couldn't take a shower. Not what I expect from a place so expensive

Position and bar at ground floor

Stayed in May 2023

- Parking cost !25€ per night! Its a huge underground garage under the !neighbor building! NOT the hotel building. Parking lots are quite far from the hotel´s entrance, you have to walk down the entire street at night, either through an empty garage or the street. - To use the elevator, you have to use your keycard (its usually a security measure), but the staircase does not have this security lock so you can just use the stairs.... that was quite annoying to always pull out your keycard to be able to use the elevator. Why have it, if anyone can use the stairs anyway?? - Room was very small, not much space if you have more than one luggage. The "side table" is a little shelf, not made to work on. - There were no glasses for water, kettle, little water bottles or quick cheap coffee packs like in any other hotel, which is a minimal standard pretty much everywhere. Also no small fridge to keep a sandwich or snacks. - In the morning I asked the reception for an iron to iron my shirt, they asked for our room number and said someone will bring it to us. We went up, waited for a bit but had to go. Thanks for the iron that never came. Couldn't you just provide it at the reception? - There was no toothpaste, make sure to bring your own. - Breakfast, they had no tablets to put several bowls or plates on it, so you had to either fill one plate with all the food or go back and forth to get additional plates. - No scrambled eggs or omelet, only boiled eggs, meatballs and vegetarian sausages. - Location is also not the greatest, not many restaurants or bars nearby. - Sleeping with open window is too noisy because of the street bellow. We visit Hamburg once or twice a year and wont stay at this hotel another time unfortunately.

- The location was quite alright if you travel by car, it does not take too long to be down town or near the Alster. - I liked the pillows actually, usually they are uncomfortable or way too big and soft that they end up being under your upper back. These were quite comfy. - Sunlight blocking curtains.

Stayed in April 2023

Communication

Even though I had a booking for 2 nights when I arrived they had no room for me and did not communicate through booking.com as I had sent them messages through this platform

Stayed in March 2023

No explanation on how to use the facilities from day one on. Most of the staff not very friendly and you almost needed to ask for basic stuff. Also please don’t state that you have a restaurant when you only are able to serve pizza. On the bright side, breakfast and room cleanliness was ok, as well as location.

Stayed in March 2023

It would be nice to have a kettle and tea and coffee facilities in a room.

Clean, comfortable, modern room, lovely breakfast, very professional and friendly staff

Stayed in February 2023

Loved everything about the hotel from staff to food

Stayed in December 2022

Really bad shower 🚿 and not so good breakfast

Small, simple but cozy room with good Wi-Fi

Stayed in December 2022

When I checked in there was an old garbage with covid test inside! (Thankfully, negative). Bad smell from shower if the poeple on the next room go to the shower. Room was pretty small, i could hardly put all of my clothes out (stayed there for a week).

Breakfast was ok except the fact there is not enough spacw for evenyone in the busy hours. just one person showing tables/ cleaning/ helping out.

Stayed in November 2022

the parking

Stayed in November 2022

the staff could have been more friendly. there was a lack of good communication. there were few that were nice. when I arrived, the member of staff who checked me in was really really strange, and some what rude, did not make me feel welcome at all, it was an effort for him to speak to me and guide me through the rules of my stay. did not smile at all. spoke to me in such quite voice and reluctantly that I had to ask him to repeat himself cause I didn’t hear him. did not show me the room in person, just gave me the key card and sent me off. when I actually went to the room, he had sent me to a room that had not been cleaned nor prepared for new guests to come. I had to come back down and another one of staff, which was the nicest apologised and changed my room. the key card stopped working twice and that was another issue. on my last day, the check out time was at 12. since 10:45, cleaning team kept barging into my room for some reason. and at the end that made me so flustered that I had to rush out of the room.

the breakfast was good. the atmosphere and the design of the building and the lobby was stylish. room was quiet nice and comfy. and clean

Stayed in October 2022

The room was tiny, there was no cleaning and the staff hates to work there. It was quite bad to stay there.

Not much to be fully honest

Stayed in October 2022

Bath room wasn't very clean bed sheet had stains on. Double bed was with 2 single mattresses which isn't very comfortable

The design and decoration was modern

Stayed in October 2022

to find a parking place its a bit difficult

very comfy

Stayed in August 2022

The staff were unfriendly and a few number of them could speak english. There was no option for earlier check in. We arrived at 11.am and had to wait until 3.pm to get a room. It was the most annoying part of our stay.

Stayed in July 2022

Information about the parking situation

Parking the car is a big problem. No parking spots close to the hotel. And no way to understand the parking rules in the suburbs surounding the hotel. If you manage to find an parking spot, you dont know if its alliwed to park… And not much help from the staff at the hotel.

Stayed in July 2022

Location was convient for me given that I travelled for work but the hotel is situated outside the Hambourg city center which however can be easily reached by public transport

A brand new hotel, big rooms, giant breakfast

Stayed in July 2022

Room is quite small but the interior and design is just everything.

Awesome location, close to a park with playground, coffee shops, Italian restaurant and a bar. Really good and affordable breakfast. Excellent and super clean room. Bed was super comfy! Loved the scents of the soap, shampoo and shower gel.

Stayed in July 2022

Loved the aesthetics!

Stayed in June 2022

no water pressure - water too cold - bed not comfy

nothing

Stayed in May 2022

no mini fridge in the room

the design, the bed and the staff

Stayed in January 2023

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in February 2025