Reviews of Holiday Inn - the niu, Flash Berlin Charlottenburg by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Franklinstraße 25, Charlottenburg-Wilmersdorf, 10587 Berlin, Germany
#179 of 525 hotels in Berlin
Guests' ChoiceReview score
Based on 494 hotel reviews
8.1Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
7.9
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Facilities
8.3
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Staff
8.5
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Value for money
8.0
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Free WiFi
8.0
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Reviewed: 18 October 2022
Dnvu
United States41 reviews10 helpful votes9.0“New and efficient hotel”- • Business trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Location was kind of industrial looking. Nothing much around. Not easily accessible with public transportation. So taxi costs will be high. Room was on the smaller size though this would a big room for London or Paris. Lighting at night is a bit dim. The roll up curtains for the shower are already hard to manage and likely will be even more stuck in the near future. I wish the room has a small kettle because going down to the front desk for a cup of tea at 5am is unthinkable. No real desk nor chair in the room so you cannot plan to work in your room except while sitting in bed.
Excellent breakfast with gourmet teas. Brand new room, bed. Efficient and quiet. Front desk is friendly and helpful. Will stay again.
Stayed in October 2022
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Reviewed: 17 October 2022
Solomiia
Ukraine23 reviews6 helpful votes8.0“comfortable hotel with friendly staff”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
a little bit small room
comfortable and nice stay, clean and modern rooms, great lobby, friendly atmosphere. tasty breakfast with delicious coffee and pastry. thanks for your service!
Stayed in October 2022
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Reviewed: 16 October 2022
Solomon
United Kingdom1 review7.0“Good facilities small rooms but very bad management”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
I’m not sure what to make of management. In fact, I’m concerned about how they treat their staff. On arrival everything seemed normal on the surface, we were waiting for our room to be prepared. As such, I approached reception while the staff were in the office, and tried to gain their attention to which I discovered there was a serious issue. One receptionist ran off in uncontrollable tears. I felt so sorry for her when I discovered that a manager caused that issue. It was so concerning that the other receptionist was also crying and wiping off her tears to attend to me professionally. I can only admire their tenacity to continue while being disturbed by management. The whole stay made me feel uncomfortable paying into a hotel and treating their staff egregiously! I really hope whoever the manager was to reduce both staffs to tears gets seen too!!! I find it unconscionable to treat staff without respect and dignity!
Lovely staff, very friendly and helpful. They assisted in various capacities in all sense of the word.
Stayed in September 2022
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Reviewed: 14 October 2022
Hans
Germany124 reviews10 helpful votes7.0“All in all ok.”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Hotel overbooked. Transfer to another place.
Modern interior.
Stayed in September 2022
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Reviewed: 8 October 2022
Niall
United Kingdom35 reviews1 helpful vote8.0“lovely stay. will use this hotel again.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
everything was good. no comments
Comfortable, really handy location for my work. Clean hotel. room comfortable.
Stayed in September 2022
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Reviewed: 6 October 2022
Eleni
Germany10 reviews8.0Very good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
Although room was clean, towels were old and worn out, something unexpected for the price range. Room was not cleaned after first night as expected, but staff -that could not speak english nor german- knocked at our room at 6p.m. asking us if we want our room cleaned and at the end said they will come tomorrow because they have to go home(?)
Beds are extra comfy, quiet location but very close to Berlin Mitte with public transportation or bike. Staff is friendly in general.
Stayed in October 2022
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Reviewed: 3 October 2022
Raviteja
India2 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
lift
I liked cleanliness and facilities.
Stayed in October 2022
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Reviewed: 22 September 2022
Thomas
Poland60 reviews3 helpful votes7.0“Ok.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
15 minutes to reach the underground railway.
Simply ok for a few nights. Typical room for this kind of hotel.
Stayed in July 2022
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Reviewed: 20 September 2022
Nick
Netherlands3 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 5 nights
Breakfast is very good.
Stayed in September 2022
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Reviewed: 20 September 2022
Janey
Australia15 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Asked for an early check in as was on multiple delayed flights. Never heard back from the hotel about it or offering an alternative. Had a sleep in on the Sunday asked for room to be cleaned never occurred.
The room was awesome with great facilities and the bathroom mirror was great.
Stayed in September 2022
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Reviewed: 19 September 2022
Sasikanth
Germany4 reviews7.0“Good”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
the room had all the amenities but felt a little conjugated and lacked free space
everything was just perfect as mentioned on their website
Stayed in September 2022
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Reviewed: 19 September 2022
Maurice
Netherlands8 reviews2 helpful votes8.0“Great stay. good price. city walking distance.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
No bikes for rent.
Good comfortable beds. Clean rooms. Checkout time 12.00 perfect. No bikes available for rent that's a pity good advice for the future bike renting. For affordable price. Parking is good and free. Definitely going to stay here again.
Stayed in September 2022
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Reviewed: 12 September 2022
Özge
Cyprus38 reviews5 helpful votes9.0Superb- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Comfortable bed, nice design, spotless bathroom
Stayed in September 2022
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Reviewed: 11 September 2022
Klemens
Austria71 reviews2 helpful votes9.0“comfortable, modern hotel with close by free street parking for a short stay in Berlin”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
rooms are a bit small
modern, comfy large beds, silent
Stayed in September 2022
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Reviewed: 7 September 2022
Silvia
Belgium47 reviews1 helpful vote8.0“Nice stay”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Check in/out and service at the counter was - at times - a bit slow. Some of the staff is very efficient and very helpful, some other not so much.
The hotel is new and very clean, the rooms pleasantly furnished and the bed comfortable. Breakfast is good, varied and abundant - and it starts very early! Internet works very well.
Stayed in September 2022
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Reviewed: 6 September 2022
Iaroslav
Estonia10 reviews4 helpful votes9.6Exceptional- • Business trip
- • People with friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
I just want a little bit larger rooms
Very clean. Kind and helpful staff
Stayed in September 2022
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Reviewed: 5 September 2022
Melissa
Germany7 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
would be nice to have alternative milk for coffee and breakfast
modern, clean, nice
Stayed in September 2022
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Reviewed: 1 September 2022
Lohit
India8 reviews1 helpful vote9.0“Comfort stay at a hidden location.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
1) The overall hotel lobby areas had smell of new paint-like. It should have been more better fragrance, the hotel should use better aroma solutions. 2) The Bluetooth speaker in my room wasn't working.
The room cleanliness and the comfort of beds
Stayed in August 2022
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Reviewed: 25 August 2022
Roujin
Turkey15 reviews1 helpful vote9.0“good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
the check in experience they had rooms available but didn't let us check in even 15 minutes early therefore there was a long queue created at exactly 15:00 for checking ib
the rooms were equipped with a nice sound system
Stayed in August 2022
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Reviewed: 10 August 2022
Matěj
Czech Republic41 reviews16 helpful votes7.0“Clean and peaceful hotel with minor flaws”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel feels understaffed – usually only one person operates both the check-in desk and the bar which causes unnecessary lines and waiting times. Everything takes long: I waited 15 minutes to order at the bar and another 15 to get my beverage and snack; another 10 minutes to pick up luggage from the storage. The staff itself is pretty nice but seems stressed about having to do gazillion things at once.
The rooms are very clean, everything is comfy and looks new. The rooms have a good soundproofing which is definitely a great thing and the location is peaceful. The breakfast is good as well. There's free parking on the street.
Stayed in August 2022
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Reviewed: 27 July 2022
Ilse
Netherlands2 reviews1 helpful vote9.0“perfectly good!!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
staff at the reception could be more polite, however the staff at the breakfast was extremely kind and helpful.
brand new rooms, amazing bed and good shower
Stayed in July 2022
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Reviewed: 11 July 2022
Michael
Netherlands3 reviews2 helpful votes8.0“Had a nice stay, we slept great!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Hard to reach by telephone and not really friendly or helpful on the phone (HQ) Poorly helped with allergies Variation in breakfast could be better
Free parking in front of the hotel The beds were great Bluetooth speakers and chromecast Free drink in return for no cleaning
Stayed in July 2022
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Reviewed: 7 July 2022
Carmen
Romania23 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
the room was small and very noise
Great breakfast, many choices, good coffee
Stayed in July 2022
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Reviewed: 18 June 2022
Merve
United Kingdom23 reviews3 helpful votes7.0“Great value for the money, perfect for short stays!”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
Public transportation was not easy with tube or trains. Bus was an easy option however it was not that frequent after rush hours.
Quite new, concept hotel with clean and nice rooms that is great for short or business stays. The staff at the reception was very helpful.
Stayed in June 2022
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Reviewed: 14 June 2022
Siobhan
Ireland2 reviews8.0“great location”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
the shower
cool
Stayed in May 2022
