Bathroom toilets were dirty. Unimaginable how this was possible in a place like Copenhagen

Staff was helpful, proactive.

Stayed in November 2024

Clean, very comfortable beds, nice touch with the board games there to borrow. Breakfast was delicious, plenty of choice. Great location, 5 mins walk from Central train station. Nice food and drink spots within 5 mins walk. Perfect

Stayed in December 2024

By Australian standards, this hotel was very expensive but appeared like student accommodation . The water pressure in the shower was very poor but the cleanliness was a big issue. Floors dirty and surfaces dusty and despite asking for the room to be cleaned and beds made, this wasn’t done.

The location was very handy to the station and Tivoli. The staff were friendly and helpful.

Stayed in December 2024

The swimming pool had a strict hair washing prior to entering policy, it might be better to offer swimming caps for sale if you don’t wish to wash your hair. Just a small thing and maybe just not used to this as we are from the uk.

The hotel was nice and clean and had a nice atmosphere. There were free tea and coffee facilities in reception as well as items available to purchase. The staff were very friendly and helpful. Overall a lovely experience. Also massive swimming pool with kids pool.

Stayed in November 2024

Staff attitude towards complaints was surprising. They didnt care, Infact they asked my 12 Year kid who was alone in the room to vacate with 3 Large bags & 2 small bags as the time was up. No empathy & cold behaviour. This happened even after paying for late checkout charges.

While eating the breakfast we noticed that the whole loaf of bread kept was fungi infected. When intimated they didnt even bother to clear the bread from the shelf. When informed the front desk they said they cannot do anything about it. Pathetic attitude towards hygiene.

Stayed in November 2024

Breakfast and Area was excellent

Stayed in November 2024

Staff not very friendly or helpful. Added unexpected extras all mount up and can become very expensive

Lots to do for children and teenagers , plenty of games and activities..swimming pool a bonus

Stayed in November 2024

1). The WORST thing was that my room had a revolting smell. A cross between drain and aerosol sprayed over the top. I did tell the man on reception, but no apology, but he did send someone up immediately to deal with it. This man poured some fluid down the shower plug and said it was probably caused by the room not having been used for a long time! The smell dud get slightly better, but then became worse again. I feel the man on reception, although helpful, should have apologised, and offered to move me to another room. And if I went to reception, it should have clearly been written in notes for any other receptionist to see easily, and they then ask if all was OK now. I appreciate that noone could go into the room without me being there, but i was only there for 3 nights and was busy with friends family and making to most of our brief time there. So, didn't want to have to stay behind an wait for another maintenance person each day. 2). The downstairs of the hotel was very nicely done, but the corridors looked like they were from a prison, and gave it a dreary unkempt look. Plus, the tiled flooring was covered in stains making the whole area look grubby. 3). It would be nice to have tea/coffee/creamer in the room even if they were all instant. 4). It would be nice if the hotel also offered an evening meal or takeaway like pizza.

The staff were polite and most were friendly and helpful. The breakfast was excellent and the room it was in was great. Free coffee downstairs was nice. The swimming was great.

Stayed in November 2024

nothing

all excellent

Stayed in November 2024

Shower was under powered

Brilliant location. The staff are very pleasant, the facilities are fantastic. The pool area in particular was a huge plus point for our group & the breakfast was lovely too.

Stayed in November 2024

Excellent location and staff very friendly

Stayed in November 2024

The want unclean but could have been better

Lovely spacious and welcoming hotel walking distance to major attractions free hot and cold drinks lovely breakfast buffet choice

Stayed in November 2024

Very good location, close to the train station, so it’s easy to get to the airport. We could left our luggage before checking in. It’s not far away from the city center - walk distance. Tasty breakfast in nice restaurant. Coffee, tea and board games available 24/7 in lobby - perfect idea. Lovely christmas deco :) Totally recommended.

Stayed in November 2024

Nothing

Great location, comfy room and good breakfast. Lovely swimming pool too for a small payment.

Stayed in November 2024

Nothing

The bed was so comfy, and huge. Lovely breakfast. Swimming pool on site (extra small charge). Free coffee in the lobby. Staff were friendly and helpful. Excellent location, 5 minute walk from central station and tourist attractions. Would stay here again.

Stayed in November 2024

Bathroom can be better Cold rooms , AC not efficient

Location Stuff Breakfast Clean

Stayed in November 2024

Amazing facilities and location. Family room was fantastic.

Stayed in September 2024

Noisy at night from station Breakfast is poor

Games available Location is excellent Clean and comfortable

Stayed in November 2024

Receptionist at the time of check in, no iron. Phone not working. A few pieces of soft tissue, no fridge. You need to pay for leaving luggages. No complimentary water and tea/coffee.

Location to central station

Stayed in November 2024

We liked the breakfast very much and the free tea in the lobby as well.

Stayed in November 2024

nothing

location,staff are kind and courteous,breakfast is really good

Stayed in November 2024

The bed was not clean. There were stains on the duvet, and we had to ask for new bedding to change it. When we took off all the bedding, we saw that they had not changed the bottom sheet and it was dirty with stains, and had many hairs on it. That was nasty and left us with a bad feeling.

Breakfast was okay. Not much to choose from, but did the job.

Stayed in November 2024

Although it being next to the train station helps for travel, you can hear trains all night.

Rooms were clean, staff were friendly and helpful. Right near the train station so easy access

Stayed in August 2024

-

Very close to the central train station and close to the city centre. Breakfast was very good.

Stayed in November 2024

The Hotel is outdated and needs a renovation. A lot of stains on the carpets, walls and bathroom tiles.

Location. Very close to Tivoli and central station. There is a nice pool as well in the sports facilities adjacent to the hotel (costs around 3 euros).

Stayed in October 2024