Price, pillows are terrible. The room was never cleaned, we mentioned this a number of times. The most we got was fresh towels 3 times in 6 nights. The sheets were not changed once and the bins were not emptied.

Location

Stayed in January 2024

It was very cold in the room and it was impossible to set up desired temperature. At some point I couldn’t even stay in the room because it was too cold.

The hotel is modern with great location.

Stayed in November 2023

Poor Room curtail and lacking privacy

Overbranded “COLLECTIONS” deceiving as if classic and luxury but only like budget hotel

Stayed in December 2023

They wanted to charge for milk for tea

Great location

Stayed in December 2023

Rooms were very small and did not have proper storage space. only a small bedside drawer and a very narrow closet.

Location was perfect. everyone was very kind

Stayed in December 2023

The room that I got had a toilet that smelled of urine, like a public bathroom by the time I arrived and wasn't cleaned through my 4-night stay even though my room was made up each day. I expected more cleanliness for the price paid, so this brings down my rating, however I can understand that this is probably not a regular occurrence. The radiator underneath the windows wasn't working but had a constant loud high pitch sound which made it hard to get a good night's sleep.

A very well situated hotel close to the central station and walking distance from many of the sights in the city. The staff is friendly and professional. Breakfast options are very good and the room is comfortable with many complimentary amenities such as still and sparkling water, shoe shine, tea and coffee, etc.

Stayed in December 2023

The beds were extremly uncomfortable..The bedlinen was also. The rooms were not cleaned properly. More attention needed here. Housekeeping was poor. This was not a cheap hotel option and I would have hoped that the beds would be good and that the rioms would be properly cleaned. The breakfast which we had on one ocassion was a bun fight. Too many people in too small a space with not enough staff. The quality of the breakfast could also have been improved.

The front of house staff were very good. Extremely friendly and chatty is a good way. The design was fantastic. Such a joy to be surrounded by such design history. Arne Jacobsen is a personal design hero. The view of Tivoli from my room was spectacular.

Stayed in December 2023

You can hear the sirens from the police cars the full night, and the sound of the wind which did not let me sleep well in the three nights. Windows should be renovated to block the noise coming from the street. Other than that, perfect.

Good location, nice breakfast, and nice rooms.

Stayed in December 2023

Uncomfortable bed, poor breakfast

Location

Stayed in December 2023

Smallest, coldest room known to man, toilet leaked everywhere, all over bathroom floor, they sent maintenance up, no cleaner or follow up or room move offered.

Location

Stayed in November 2023

The hotel façade leaks madly. It dripped onto the windowsill throughout the entire night. Unable to resolve the issue due to conservation restrictions, they even advise guests not to leave anything near the window. I left a T-shirt, and it got soaked.

The location is great, the staff is friendly, and the room is quite spacious and comfortable. The possibility of visiting the original room by Arne Jacobsen was amazing.

Stayed in November 2023

Inadequate wardrobe space, biscuits not replenished on second night, room basic without character, bar drinks expensive, double tax?

Location, property history, bar area

Stayed in November 2023

The room size

The location is great and staff friendly.

Stayed in November 2023

Sound insulation from the outside world is not good. Even on the 16th floor we could hear trains and buskers. Limited drawer space in the bedrooms.

Excellent location, close to Tivoli and Central and Metro stations and easy to walk to all the main sights and attractions.

Stayed in November 2023

- The worn out bed! Unacceptable! - Unprofessional bar staff. Badmouthing an other guest front of me because he could only speak French and not English. - Coffee in the bar was far from okay. Tastes very sour. - Room decor definitely needs some refreshing.

Location was perfect

Stayed in October 2023

all the windows leaked when it rained.

Stayed in October 2023

The mattress was completely worn out and as a result it was very uncomfortable. Cleanliness was so-so.

Good location. Some of the staff was really nice. Breakfast is good.

Stayed in October 2023

Room smelled like cigarette smoke. Windows have not been replaced in like 40 years. Wind kept banging on a badly closing window. Slept very badly as a result.

Central. Overall nice. Helpful staff.

Stayed in October 2023

The step up into the bedroom and no air conditioning

The entrance and restaurant

Stayed in October 2023

Breakfast was terrible

Bed was comfy

Stayed in September 2023

Unfortunately, the staff was incredibly rude to us. We chose to leave without checking in, despite non refundable. We were travelling with our baby, and they refused to let us stay in our reserved double room, and gave us (as the only option) the presidential suite which was four times the cost. Zero interest of solving the problem, only blame, made me feel more than a criminal beeing interrogated than a guest. Fortunately we found another room at a Grand Joanne, a nearby hotel which was wonderful and welcoming.

Stayed in October 2023

Windows room were too old and wind/cold were coming through. Honestly you do not expect this when you pay 200€+ for a night

The staff at the reception was amazing

Stayed in October 2023

the electricity went out. despite 3 calls , no one attended the room. we used another family members room to iron clothes and get ready.

the rooms were clean and well presented

Stayed in October 2023

No food variety, rooms are very small in comparison to the money paid, the cleanliness is not that good, and some of the staff weren't helpful

lovely weather of the country

Stayed in October 2023

The bed is uneven, and when you lie down, you sink into the uneven part, causing back pain during sleep.

The location was superb, and the hotel was clean and smelled nice.

Stayed in October 2023