Our bathroom had nasty smell of Drains.

Fabulous building.

Stayed in May 2022

Value for the cost is questionable.

Very good location.

Stayed in May 2022

Nothing

Breakfast for kids makes my life easier

Stayed in April 2022

Bathroom needs an upgrading, otherwise very nice room

Nice interior, very comfortable bed, good service

Stayed in May 2022

it was pricy

very confortable rooms and bed

Stayed in May 2022

A/C is very loud

Excellent location, within walking distance from everything you would need. We were even upgraded to a nicer room as the one we had booked wasn’t available

Stayed in April 2022

The glass bridges with kids, made me nervous

Location & family room worked well for our family.

Stayed in April 2022

Good breakfast

Stayed in April 2022

A very generic room with basic facilities. TV didn’t work well.

Great location and staff. Good breakfast.

Stayed in April 2025

Didn’t feel premium

Location

Stayed in April 2025

Would like to have a snack around 3:30 pm which was not possible.

Good location.

Stayed in April 2025

It was run down The bathroom had a bad sewer smell

Stayed in March 2025

Central location, beautiful interior, a nice bathtub. Friendly personnel.

Stayed in March 2025

The staff didn’t really explain anything to me. After confirming that this was my first stay, they just showed me where the elevator was. No info about check-out procedure or time. No info about the fact that Apple TV in the room wasn’t working. Also, the shower in the bathroom was leaking…

The location was very nice, beautiful view

Stayed in January 2025

The hotel needs some renovation work.

Stayed in January 2025

Check-in was incredibly slow and poor! Check in opens at 15:00, so arrived at that time. Queue was already long with only 2 check-in staff, on a Saturday! We waited around 15 minutes. Queue was out the door within that time, with no effort to bring more staff to help. Really poor. Hallways are dark and depressing. Room was worn. Bathroom was not thoroughly clean. Really grubby, dirty bath mat (non-slip plastic bath mat), didn’t even want to touch it! Mirror and tiles were splattered with stains, maybe toothpaste. Shower was complicated and annoying to use. Bath was a high step up/ down.

Good location, good size room.

Stayed in January 2025

Too hot in the bedroom to sleep at night

Very clean, lovely bedding, nice coffee machine

Stayed in January 2025

For the first trip to Denmark, to say that this hotel experience was bad is an understatement. Expensive parking costs aside, the dog accommodation cost 30 Euros per night - for NOTHING to be offered in exchange, and on top of that so that my dog almost chokes on the uncleaned items laying in the hotel room, such as decorative clothing items and a contact lens! Upon the check in, the room was not fully clean, with greasy fingerprints on the night lamp, hair in the bathroom and a dirty towel! Had to go downstairs to the reception and was handed the new towels by the receptionist, while I was in my outdoor jacket. We have luckily gotten room upgrade the next day, where we found a connecting door to the other hotel room - as it turned out later, the door was open from both sides the whole time, it was good that we noticed it and informed the guests in the neighboring room! It took a while for the staff to find the right key, but in the end the doors have been closed. To support the initiative of minimizing cleaning, I have registered for a drinks voucher in advance instead of daily cleanings - for three nights us two were offered ONE drink voucher, which, as it later turned out, was for KIDS! But that's not all - we just now unpacked our luggage and the barista gave us an EXPIRED DRINK! For every inconvenience, we had to constantly go downstairs or contact the reception, only to be offered other ineffective solutions or be told that the receptionist is alone and we have to go downstairs. For just a 3-night stay for New Years, and a very long ride, this was a total disaster. The hotel needs to FULLY renovate the interior design, and maybe consider upskilling the staff on guest complaint resolution.

Breakfast was nice, with an option to get to-go hot drinks, as well as champagne (for NY days). The location of the hotel is very central, all the restaurants and spots for sightseeing are 10 minutes away.

Stayed in January 2025

We could not connect the phone with the tv we just wanted to relax and watch netflix

The room

Stayed in January 2025

It is a little far from Aarhus H, if you are travelling with a large suitcase like me then not advisable. The walkways contains rough cobblestone squares and dragging the luggage is very challenging. My room was facing the carpark direction and it was super noisy at night. The hotel room looks tired and old it needs some refurbishing. The shower head in the room is abit wonky. The only plus point is the room is spacious.

The staffs are friendly and helpful

Stayed in December 2024

The initial room we received was extremely dirty, so much dust I could write in it with my finger, and the toilet wasn't clean. We asked to change rooms but were told there were no rooms to available to accommodate us. He sent a cleaner but that wasn't helpful since the room needed a deep clean. The next morning we tried again and a different concierge found us another room immediately. We also received a 20% discount. However, the overall experience was disappointing.

The overall experience was disappointing, we received an extremely dirty room that probably hadn't been cleaned in a while (dust, pubes in the toilet), but thankfully the second concierge we complained to changed our room (the first one wasn't helpful). On a positive note, the second room was clean, the beds were very comfortable and the breakfast was good.

Stayed in December 2024

Air condition performance and settings. The hotel a little bit old.

The room was cold.22°C. We have changed the air condition up +3°C but it doesnt work. The room was 1040 The coffee cup was dirty.

Stayed in December 2024

The ceiling in the shower in standard rooms is about 195cm. I know because my head touched the ceiling when I was standing in the shower. Hence tallish people simply can't stand upright in the shower. They offered me a "handicapped room" (as referred to by the employee) that had more headspace. Unfortunately, the first room I was offered wasn't clean. The bathroom smelled like urine and the toilet had a hair. The third room I was offered (again a "handicapped room") was ok, although it was on the first floor while my original room had been on the top floor with a better view.

Comfortable bed

Stayed in December 2024

Twin beds not double. Bathroom not clean (hair on floor) and expensive for drinks.

Location

Stayed in December 2024

The only thing I ask is a double bed. I do the check in and arrive in the room : twin beds. Also I discovered it upstairs like at the desk they are not even telling you, sorry you won’t have a double bed. No, they just don’t care.

Stayed in November 2024