Maybe the room wasn’t as amazing as the rest of the facilities, but still very comfortable.

Amazing place, secured and very well maintained !

Stayed in March 2025

👍🏻🌟

Stayed in March 2025

👍🏻🌟

Stayed in March 2025

👍🏻🌟

Stayed in February 2025

The young women in the premium lounge checking us in were rude. Rolled eyes, tried to tell us that restaurants that were full were bad - they were just full because they were the better restaurants. I tried to get reservations in advance of my stay at the restaurants, but no one responded back to me when I messaged on Booking.com. People speak Spanish and are offended when you don't. It's a lot of money for what you really get when you are being treated rudely. The people working the buffets and at the restaurants were all really nice.

The buffet and the pool area were nice. The beach was nice, but people steal your chairs.

Stayed in February 2025

I noticed the lifeguard playing with his phone while people were in the water. I used to be a lifeguard and you can not be distracted because someone can drown in seconds. While on duty NO PHONE ALLOWED. Leave it in the dressing room and supervision is important. I was sitting at the bar and 2 people were smoking next to me when I’m not a smoker. There should be significant smoking areas and again supervisión is necessary. Or that can be assigned to security

The food was great and the chance to eat at the Palace was great because they had more of a variety. The speciality restaurants were great too. The little train was wonderful. The staff is always exceptional.

Stayed in January 2025

Everything was great. Perhaps the only negative was the reservation at La Brisa restaurant for our first night. There were supposed to serve us two apprritives, a cold one and a hot one. They only brought one. We waited and waited and they when they brought the dessert I asked about the missing appetizer and no one could give us an explanation. It was disappointing.

Our room was in block 2 of the adults only side on the third floor with a beautiful view of the beach. It was perfect.

Stayed in January 2025

Variety of food and taste. I was ready for a larger variety with more spices. But have to say they have a large clientele to satisfy, will not keep me from going back. Definitely an individuals taste on this negative.

The staff are exceptional. From beginning to end they are there to make your stay the best.

Stayed in January 2025

N/A

It was very well taken care of as well as very good friendly staff

Stayed in October 2024

The humidity! I wasn't prepared for it. I'll know next time.

The food was surprisingly good. The staff was very friendly.

Stayed in September 2024

The fixtures in the bathroom need to be updated. The drain topper in the sink was missing, and the topper in the tub was loose. The shower plug was hard to pull, and the glass on the tub didn't seem very secure. In addition, the mini bar refrigerator didn't keep the beverages cold enough.

The room was spacious and very comfortable. The staff, they were wonderful! Marleney and Freyner aka ' Chris Brown de Temu" kept the party going during the day at the pool and at night. It was an amazing time dancing (bachata night was my favorite) and mingling with the other guests. The food was delicious as well.

Stayed in August 2024

Not enough time to enjoy everything

The restaurants, food but more than anything the joyfully employees

Stayed in August 2024

I felt there was not enough activities at the Adult Only facility. Washcloths were an issue. We didn't get washcloths until the morning we were leaving. We asked daily. Our phone was broken, we also asked daily for a repair. It never got repaired.

The property was absolutely beautiful. Although it was very expansive, the trolly came every 5-10 to take us to our destination.

Stayed in August 2024

They were real, funny acting with the tiles which I didn't care too much for that.

Stayed in July 2024

The property was nice the entertainment and activities were wack!

The beach and water were beautiful!

Stayed in July 2024

Everything was fine, and we were happy 😊

Staff was very helpful and willing to give you the best advice and were very pleased to help us. We really enjoyed the time. Special thanks to Joe, the bartender, excellent customer service!!

Stayed in July 2024

The breakfast very good, the transportation exelent.

Stayed in June 2024

Cleanliness, most of the staff not pleasant, wanted to upgrade was denied.

Close to the beach

Stayed in June 2024

The bar on the pool

The room

Stayed in June 2024

To constricted with too many rules for an ADULT RESORT. Felt like we were @ a children resort. Pool closes WAY too early for an ADULT RESORT!!

It was ok. Needed more breakfast variety

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

I didn't like that there is no hotel bar close to the beach. You need to walk inside the hotel for this service. This has to improve. I didn't like the recreation of not leaving balls near the football field. It's not easy to find staff. The cleaning staff has no standard, sometimes leaving 4 towels, sometimes two, they need a standard.

I liked the location, being right on the sand, facing the sea. I liked having lots of day and night activities. I liked the option of having dinner each night in one type of restaurant in each country.

Stayed in March 2024

Everything was amazing

Everything was great

Stayed in March 2024

Enjoyed the omelets

Stayed in November 2023

Everything!!!! Everyone was friendly, the service was amazing!

Stayed in January 2024